BP Residential Heating and Cooling LLC

"Mr. [Member Name Removed], BP via text conversation Our service calls to come out are $109. Our charge for a low voltage repair is $50. (don't know where you get $72) I am sorry that you had felt that way. As a small local business owner, we do have some flexibility to help out our customers in need. We would like to help and continue to work with you the best we can. If so, how can we meet your fairness needs in this matter?" Thank you for sharing your concerns with me" Customer: "If I was you I wouldn't charged the service call, for this simple fix and keep the customer happy and having me thinking good about your cost and service but you just made a bad impression with a new customer on your pricing, I believe in second opportunities to remedy this situation. I can't imagine calling you again for something mayor, I called you because the label was on the furnace and to give an opportunity to support local businesses but I see I did not work. Thank you again sincerely, [Member Name Removed]" BP: "Simple fix? yes, however; it got repaired and you signed off on it. "Thank you for your input Mr [Member Name Removed]. I will conclude from this that since we can not wave our service call charge per your suggestion that we have failed to meet your needs. Thank you for speaking with me." Customer: I will post reviews online about my experience today thank you Mr. [Member Name Removed], In regards to your additional comment repost... We have been in business for over 20 years. We are far from greedy Mr. [Member Name Removed]. We resolved /fix your issue and got it up and running and gave advice on operations/settings. You had mentioned that you had replaced a silinode valve and needle valve in hopes to fix this yourself; that didn't fare well and cost you money that was not necessary. We/I am taken back at your words and fairness about us as we were very cordial, responsive to all your needs. Owner: To your additional rude comments, it sounds as you know all the answers to who we are over the past 20 years. Good luck in your endeavors Mr.[Member Name Removed]."

"Thank you [Member Name Removed] for your review. Enjoy you new water heater (with hot water for all) of which should last you an average of 15 years. Remember... hot water heaters need maintenance also; So let's try to get 20 plus years by a routine maintenance plan. Thanks again. We're here when you need us... BP Residential Heating and Cooling llc. Michael W. 585-978-1492"

"Dear [Member Name Removed], We are taken back at your review as we pride ourselves on Quality, customer care at better prices over other local competitors and we've done business in the past furthermore; We are all aware that online or local shopping can save us money however as a knowledgeable, certified, skilled, insured, small family business; there are costs associated with running a such business. With that said, on May 19th you were scheduled for an air conditioning maintenance. While in route our techs call apox. 1/2 hour to arrival with phone number you provided. It sounds like our tech was little ahead of schedule and called to inform if it was ok to to head over however; if timing wasn't good for you our tech could've postponed to meet your needs. We do our best to work with our customers needs and schedule if communicated. We would like to help and offer you a $20 discount off any services in the future. Please except this offer as we hope that we can continue to meet your heating and cooling needs and expectations of service, price, etc...of which we take great pride in for over 15 years. Thank you, Michael"

"Hi [Member Name Removed], I'm glad to hear that you received your refund from this provider (Ellenwood Electric / Angies). Hope all has been going well. However; a mix-up on posting review for "Ellenwood Electric" is posted on our review page. Hope you can update accordingly to give them credit for follow up with great customer service even though they did get the job. See you in spring for a complete Air Conditioning tune-up. Our office has began calling customers and scheduling for mid May at this time. If you like to book a date and time before we fill up, please don't hesitate to call our office anytime to schedule. Call 585-978-1492 Thank you Michael W."

"hello [Member Name Removed], Thank you for the kind words. We hope you had a great experience with the contractor you chose. We would defiantly like to earn your business in the near future. See why many homeowners have switched to BP Residential Heating and Cooling. Your small, locally owned family home comfort contractor. Saving homeowners more.... Thank You Michael W. BP Residential Heating and Cooling Quality, Customer Care, Better Pricing [Removed Website] 585-978-1492"