Shells Only Complete Home Improvements
About us
SHELLS ONLY COMPLETE HOME IMPROVEMENTS | Shells Only is a full service construction company. Over the years, Shells Only has listened to our clients and recognize their need for a builder who can do it ALL. From initial concept, through detailed architectural design, to obtaining approvals, construction and final project completion – SHELLS ONLY Complete Home Improvements is your one stop source for every construction need. With over 40 years of experience building dormers, extensions, new homes, and remodeling countless kitchens, bathrooms, you can trust Shells Only Complete Home Improvements will make your dreams a reality. Shells Only, We do it all!
Business highlights
Services we offer
SHELLS ONLY COMPLETE HOME IMPROVEMENTS | Shells Only does it ALL: project managers, We do it all!, and carpenters to work as a TEAM. They know how to do your construction efficiently, correctly, designers, on budget, on time, plumbers, sheetrock pros, too! Contact Shells Only Complete Home Improvements today to start your new home improvement project. Shells Only, with the highest quality. Shells Only even has a dedicated department for obtaining building permits. Our own truck fleet
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 9% |
"Thank you for the positive review. We hope you enjoy your extension for years to come."
"[Member Name Removed], We were made aware that you were unsatisfied with your experience with Shells Only; we’d like to take this opportunity to address your issues. As you were aware, the tile you selected for the project was special order and unfortunately because we are not the manufacturer we could not control the arrival date. In regards to the water leak, the day you notified Shells Only our plumber arrived that day to address your concern. He discovered the leak was a result of a corroded 3/8” copper tubing nut on your dishwasher. As you’ll remember our plumber showed and left the defective part with Mr. [Member Name Removed] and yourself. Even though the leak was caused by a preexisting issue with your dishwasher, we repaired it for you free of charge. Had you made us aware of the leak when you initially noticed it a day earlier, we would have repaired it before it damaged the floating floor; this is what our 24-hour Emergency line is for. We offered to repair the flooring but you declined our offer. The same thing when you mentioned that you were unhappy with the tile work we offered that same day to address your concerns and again you declined. Shells Only was more than willing to do whatever was necessary to make you happy, as is the case with all of our clients. We would have preferred the opportunity to address the issues making you 100% happy with the project but at your request you selected to accept a refund in the amount of $900. If you would like to return the monies and have us complete the job we’d be more than happy to do so. You can reach us at 631-422-9190 or just stop into our showroom at 355 Sunrise Highway since you are local to us."
after hurricane sandy. Since that was probably the case for all
construction companies I have updated this post and rating to be more
accurate. I might even use Shells Only in the future after speaking with the
owner.
Not only was the project completed on time, there were no 'surprises' regarding extra costs or additional work. Shells Only did exactly what they were contracted to do, for the price agreed upon, and they did it extremely well. I have had some experience in construction, and speaking with the various trades on our job I was able to see firsthand the pride that went into their work, and the high quality of the materials used. In some cases materials of a lower quality could have been employed, with the homeowner no wiser. Any problems noted along the way were quickly rectified. This company, in my opinion, is dedicated to performing top notch work that they can be proud of.
We are more than pleased that we chose Shells Only, and would recommend them highly to anyone wishing quality construction from a solid, professional, and well organized company.
"[member name removed], Thank you for your feedback. I know we have talked since this draft was posted to Angie's List and we look forward to our continued collaboration on your project."
"Thank you so much for the positive review! We are pleased that your Kitchen remodel was a success! We love to hear feedback from our customers and look forward to servicing you, your family and your friends and neighbors for years to come!"
"Thank you for such a glowing review. Please know that Shells Only prides itself on doing exactly what you mentioned in your review...we "do not cut corners", we "always go the extra mile" and always "look for ways to improve your experience" with us. We also love the fact that you would feel confident to recommend us to friends, neighbors and family. Your positive feedback is appreciated and if there is ever anything else we can do for you, please feel free to contact us! Thank you."
"Thank you very much for the positive review! Shells Only always does our best to provide "excellent service" as well as offering the best price. Unfortunately in this instance we did not garner an A rating on price, but please be aware, we always provide "quality", "top-rated" products which may account for the slight price increase you experienced. We thank you for your business and we look forward to continue to service your friends and family into the future. Thank you."
"[removed member name], We are sorry that you had trouble contacting us and obtaining the information you requested. Please be assured this is not typical of how we treat our customers, in fact, if you look around Angie's List Shells Only has an A rating. So, hopefully what happened to you was just a simple misunderstanding. If you give us a chance to make it right we assure you that you will not be dissapointed. Thank you very much."
"Thank you so much for your review! Shells Only is so pleased that we were able to accomodate your requests. Shells Only has been performing work for folks like you for over 38 years on Long Island, please do us favor and spread the word...we would really appreciate it!"
Shells Only was the most unpleasant, and unhelpful as they quoted Company Policy, passed me around from Receptionist, to Sales Reps asking increasing detailed questions regarding my readiness to commit to Shell Only prior to ever receiving even a high level estimate of work. They refused to provide any information without proof that the funds were already available to perform the work, AS WELL as a committment to have Shells Only perform the work. It was a and quot;Commit to us and only then will we consider giving you a quote for the workand quot;. Very odd customer service model.
They were completely unsympathetic to the fact that due to the extensive nature of the damage to our home from the storm, the process required we obtain a series of quotes from various contractors and provide that information to the insurance company prior to settling on a claim amount. Until we are able to get quotes (like the one refused by Shell's) the claim cannot be settled.
While it has been difficult to get qualified contractors to provide estimates due to timing and availability - most have worked with us to provide what information they can and help move the process forward. I was shocked when the rep on the phone said they would not provide any assistance until we and quot;committed to have Shells Only do the work, by signing an agreement. They would be and quot;happyand quot; to help once we had blueprints in hand to specify the new work, and would sign their agreement. Until then - sorry.
If this is how Shells Only responds to their community (to a community racked by the storm, and in need of help not company policy) - this is not a company that will ever see my business.
"(deleted member name), We are so sorry for your recent losses due to Super Storm Sandy. As you may or may not know, Shells Only Home Improvements has been performing work for Long Island Home Owners for over 38 years and during this time we've probably had a few instances where we couldn't meet our customers needs and for this we apologize. But, to be sure, we always do our best to make it right. In closing, if there is anything we can do to show you the value Shells Only can bring to your next home improvement project, we would appreciate the opportunity to do so. Thank You! Thank you."
"We thank you for the kind words and the positive review. Shells Only is proud that we can offer the exact same service, price and quality you recevied to the rest of its Long Island customers and, we have been doing exactly that for over 38 years! Again, we thank you for your positive response and we are happy that you received the service you expected. Please spread the word to family and friends, we would appreciate it!"
We had an in-home consultation with the owner. Measurements and general discussion regarding the bathroom and kitchen renovationsWe went to their location to design and plan the bathroom.
We were assigned a and quot;Project Managerand quot; (that's what I called him) who was there to keep every single detail moving in a timely and professional manner. He will answer any questions or concerns. S.O. gives you a and quot; Day to Day to scheduleand quot; for every day they are at your house. They will tell you the amount of money due in advance. (I wrote the amount due on the and quot;day to day work scheduleand quot;).They accept certified bank checks that you can get in advance. No need to run to the bank every time a check is due.
We are very very happy with our new bathroom .Neighbors and family love it too. We are planning to have a total kitchen renovation by Shells Only as soon as we can put the funds together.It took us 13 yrs to finally get this bathroom done because of past bad experiances.
Their name implies that they do and quot;shellsand quot; but they do it all. Their contractors were very very profesional and prompt.
Shell's has been fantastic through this entire process. I met with their sales team early in the process to estimate the job, and they were very thorough in the review of my plans and provided a very reasonable estimate in comparison to other builders that bid on the job.
Once I choose Shell's and got the approval from the town to proceed with the construction (permit and variance in my town), the next step was a design process, where I met with their design team and we picked out things like siding, roofing, bathroom tiles, fixtures etc... I was impressed early on in the process at the quality of the materials that were included in my quote. I was expecting to have to spend more money to upgrade to porcelain or granite, but they were included already.
The job started early August on time, and we're 2 weeks into the building process, and I am blown away at the speed and workmanship so far.
As many long islanders know, this weekend hurricane Irene said hello. Well I can tell you I was a nervous wreck, since Shell's had just started to frame the second floor the week before Irene hit. On August 25th I was speaking with the supervisor about what preparations they were going to take to protect my home. In hindsight I think the supervisor was teasing me, but he basically said they were going to throw a few tarps over the roof, which would keep the water from coming in. I thought to myself... really?
Well let me tell you, I showed up on Friday as I normally do, to watch the process and there were 4 crews at my house. Normally there is only 1 crew working, but today there were 4 crews. They escalated my job process and put all hands on deck, and worked until 8pm to ensure that the framing, hurricane strapping, roofing, plywood on the sides, and the weather wrapping were all installed before the weekend. And yes, they also put the tarps on the roof as he said he would lol...
All in all, I am extremely pleased with our decision to use Shell's Only, and I highly recommend them.
edit 11/7/2011: Just wanted to come back and update my report now that we are almost finished. Shells has continued to provide great service and we are almost back in our home as the renovations should be completed within the next week.
edit 1/13/2012: Last update. We moved back into the house mid-November. The house is great and we are very pleased.
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