WILLMES TIRE & AUTO SVC

Had a couple of long time problems with a Honda Element. Clutch was very rough and it made a horrible screeching sound whenever the pedal was depressed or released. Had asked my regular (3 years or so) to fix it at least three times. They put some lube on it each time, it was quiet for a week and then exhibited the problem again.. Also had a problem with the drivers seat where is seemed loose and rocked quite a bit. Disturbing. Again, the other mechanic couldn’t find a problem. So I did some research and found Willmes Tire & Auto in Webster, saw they they had some expertise with Honda’s and gave them a try. Fixed and fixed. The clutch problem was much more involved that using a little lube, but Harry searched his contacts at Honda, discovered the problem with high mileage manual transmission Hondas, got the parts and It’s like new. Very Happy. Also tore the seat mechanism apart and found the problem there. Very happy. Also asked for an oil change since it was there, he discovered that the oil plug threads were rounded and that the last time the oil was changed, the crushable washer was the wrong size. Honda makes a big deal about using these crushable washers when changing the oil, and Harry is the first one I’ve ever taken the Element to who mentioned it. Before I always had to bring it up and give the service place the washer from my stash since most of them had no idea what I was talking about. Now, this is the first time I’ve gone to him but I expect to be a customer for a long time. As long as the Element (2006, 185000 miles) lasts (and whatever replaces it). Big thumbs up!

Determined the problem very quickly.  Called with estimate.  Completed the work the same day.  Charged less than the estimate.  Work was done professionally without any problems.  Great place for auto repairs.  I will use Willmes again.

unknown

The owner is great, he is very helpful. You feel like he is being honest, and not selling you things that you don't need, and he is the one who checked my transmission fluid and noticed it needed changing. I wouldn't have even known.

Harry was very professional. He explained what needed to be done and why. He took the extra time to talk when questions were brought up about the job. I have since taken my vehicles there several more times, and each time he has been able to answer questions and able to accommodate my specific time constraints.

It has been a very good experience. The owner is friendly and he seems to have your best interest in mind. The people working there are fine but I did not really talk to the mechanics. It is just a small place and their pricing is competitive.

I scheduled an appointment for each inspection.I arrived a few minutes early for each and the inspections were both started right on time. The inspections were quick but thorough and they never try to sell me anything I don't need. I trust them with all the car repairs I can't do myself. I highly recommend them.