Lon Lockwood Electric Inc

"I appreciate your business advice. However, it cost us real money to pay a technician to come to your home, not to mention fuel, insurance, maintenance, etc. A consultation fee allows us to send a technician to your home and spend quality time coming up with solutions for your problems. We have been doing this for 20 years and it has worked out pretty well so far. I have in the past worked for different companies that would charge the fee to the customer only if they got the work and it would be added into the bill on the back side, which would make customers very angry, rightly so. When I started my business, I knew we had to charge the fee and that is why we tell you before we come out, so you can choose who you do business with. If you are not happy with any other companies, feel free to reach back out to us."

"Slow technicians make more money for a company on time and material work. So we charge a flat rate price per job, so everyone pays the same fair price regardless of the technicians speed. Our CSR wouldn't have the information that you were looking for, so she wouldn't be able to tell you. When I talked with you, you didn't like my answer of the flat rate pricing. When our CSR's get upset with the customer on the phone, we are not going to send a technician into that environment. Sorry we couldn't do business together."

"I am sorry if you felt that the price was expensive, but there is a cost to doing business. According to our records you called at 11:45 a.m. and we had an electrician there by 12:15 p.m. I am glad that you would hire us again because we look forward to serving you the next time you need us. Thank you for your review."

"We appreciate all reviews left, however we are an electrical company, not plumbing. My technicians wouldn't even know how to research a plumbing issue."

"Customer had called at 2:00 pm to schedule an appointment for the same day and told us that she had to leave at 5:00 pm. She was told that we would try out best to get there ASAP, but we had our technicians out on other jobs. When a technician became available, he called to say he was on his way and she then said she had to leave at 4:00 pm. At this point, we rescheduled her to the next morning. When our technician showed up the following morning, she explained where the problem was. We always charge a diagnosis fee, since most of our customers think they know where the problem is, but it is usually somewhere else. In this circumstance, she was correct and the diagnosis fee turned into a repair charge. The electrical system that we were working on was installed 2 years earlier and because it was not done correctly, water was pouring into the panel box and causing the corroded/burning breakers. This job was not done correctly and was most definitely substandard. The electrical panel box had so much damage that it was imperative to be replaced. We gave her our price to replace the panel, which comes with a 20 year warranty and she was told that she did not have to use our company, but needed to get this done as quickly as possible. I am just glad that it was replaced, but she was definitely in danger and I hope this time it was done by a qualified, license electrician and it last a long time."

"Thank you for an A rating!"

"I truly am sorry for this customer and she is obviously going through something. Customer had called us 2 weeks after we had done the job and explained how happy she was with the work that we did, until she realized she was missing forks and her Waterford glasses out of her home. The customer had told me that she had thought back to when our guys were working in her house. She mentioned her thoughts on how our guys were purposely working in separate locations so that she would not be able to watch them both at the same time. She then told me one of our technicians knew her neighbor, which at that point, she said this was done to her on purpose because she didn’t like the neighbors. She went on to tell me that they put LED light bulbs in her lamps without her permission, broke furniture and smashed holes in the drywall on purpose. First of all, my technicians would not steal something out of someone’s home and to be honest I don’t think they even know what a Waterford crystal glass looks like. They would not risk their livelihood on taking something. We are in hundreds of homes every year unattended and we never get complaints like this. She was happy with our work, but we feel like her missing items without proof or evidence is not a fair reason to leave us a bad rating. Our guys are taught to work efficiently, and if there doing multiple jobs and they do not need to assist each other, then they will work independently throughout a customer’s home. As far as the drywall, there was a large strip light mounted to the wall. The fixture covered the holes that were there. She had us install a small wall sconce fixture, and we told her the wall needed to be repaired to look right. The holes were larger then they needed to be, but that was from whoever installed the original fixture. Initially, I said I would take care of the drywall repair, which she had already gotten the quote for. Two weeks later, I spoke with the drywall company who said that they made several attempts to get in touch with her with no success. At this point the customer then called our office and asked the secretary if she could use a different drywall company which the customer was told she could. She then spoke to the drywall company that was originally called and said that she was going to go with him, but he was the only one allowed in her home. He said that this was not possible, that he would be sending out his guys to do the repair. At this point, he broke ties with her and so did we. We certainly wish her well, but we don’t want any harm done on our reputation with false accusations, and we want to avoid being taken advantage of."

"Thank you for the A rating!"