Two windows subsequently had wood portions rot out, which Pella agreed to correct. Their worker also ripped off a portion of the interior oak trim "to get a match." Pella also delivered one new window to the house, BUT Pella inexplicably reversed themselves, and denied damaging the perfectly good interior trim, and even denied delivering a new window to the house. The "non-existing" window is still in its crate, in our garage. Pella claimed their warranty did not cover "faulty installation," but the water leaks are through their window frame, NOT where the windows are chalked into the window openings. Also, the Pella salesman had claimed their windows had a lifetime warranty against wood rot - But we can't find the paperwork- nevertheless, would ANYONE buy a wood window (w/ exterior aluminum) in FL, without such a warranty? AW/8-24-06
Description of Work: Several years ago we purchased from Pella 6 new windows & 3 sets of new sliding glass doors, which were installed by a contractor recommended by Pella. Their windows are aluminum-clad on the outside, w/ interior wood.
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FAQ
KRAUTWURST BROTHERS INC is currently rated 5 overall out of 5.
No, KRAUTWURST BROTHERS INC does not offer free project estimates.
No, KRAUTWURST BROTHERS INC does not offer eco-friendly accreditations.
No, KRAUTWURST BROTHERS INC does not offer a senior discount.
No, KRAUTWURST BROTHERS INC does not offer emergency services.
No, KRAUTWURST BROTHERS INC does not offer warranties.