Henderson Ford MV-1 of Rochester

I went to Henderson Ford because I had a Ford pickup that broke down on me sheet just having over $10k in body work done from a different body shop. So I was towed to Henderson to get someone to look at it from a Ford shop...I mean after all I had a 2013 and my truck was fine until it was in a major accident and then breaks down a couple weeks later. Anyhow I was towed to Henderson Ford in Webster, NY to see if the cause was accident related and the salesman approached me to see if I was interested in looking to purchase a new vehicle. Fast forward....I test drove some other pickup trucks and suvs and cars. I wanted another used black F150 4 door pickup truck but they didn't have one. So I ended up going with this pretty luxury car that's nice and all, but it wasn't what I wanted and doesn't fit my needs. I have kids and lots of em and we go sledding, hiking, fishing, go on road trips and I want to buy a four wheeler and my son has been nagging me for a dirt bike. Well there was only brand new F150 pickup trucks with 4 doors available in the black color I want and they were in the $50k range and that's double what my spending budget is. So I get the luxury car. Now I will tell you this.....the sales team worked it to where I didn't have to put anything down on the vehicle and because I was towed in I didn't have a way home so they were nice to give me a ride home up the road and picked me up the next day to pick up my new car.....and I appreciated that I really did. That is what customer service is about. BUT what I want all of you all the be careful of is the darn warranty! You do not need any type of additional warranty and I specifically said to Brian Henderson that I do not want a warranty and guess what?! Brian snuck the warranty on my vehicle purchase contract which added on an additional $2,000 to my total purchase payoff price :( So now when I go to get the black 4 door F150 I want that I had in the first place before it was crashed I owe about $7000 more than what my car is worth. So that means I have to pay out $7000 to get the truck I want OR wait until I pay down more on my current vehicle loan. I am trying to get as much of the warranty refunded to the bank so I don't owe as much on the total pay off of my vehicle loan. But guys, look over your contracts thoroughly and make sure a warranty you do not want isn't snuck in. Henderson Ford has lost my trust and that's too bad because I do switch up my vehicles every 2-4 years. I will be going back to the guys I bought my last F150 truck from.

Bought a 2013 Ford Fusion from Henderson Ford in August of 2016. My sales person Thomas Smith was great but there Sales manager Trent was a piece of work. It took him a month to finance me. I was on a dealer plate forever and final months later got my registration. Still no title talked to DMV and they said Henderson didn't do the paper work correctly. I had two give Henderson my first months & second months payment to send to the bank to get approved. He didn't send them out on time I got a call from the bank saying I was 60 days behind on payments. Also Trent pulled my credit well over 15 times. So now I'm in the market for a second auto loan. I went back to give THOMAS SMITH & only him my business because he was wonderful. I went in a week ago and still nothing. I have to call the sales manager all the time then never call me with updates. So again he pulled my credit multiple times and I have him a $2000.00 holding fee for the car! He then tells me today he's. m not doing the deal because I call him too much, I called him two times a day if that. I also told him not to submit my credit to a certain bank and guess what he did the complete opposite. The story is much to long to explain. BEWARE HENDERSON FORD!!! He also swear at me the first time I bought a car he sold me with a bad transmission good thing it was under warranty.......go to Van Bortel Ford!

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It started out well. "John" called and left his number to call if I had questions. I did and I called. He asked me if I had a car to trade. I said I did but that it had very high mileage. I told  him how many miles and he said that they are looking for cars like that. He said people are clamoring for them to use for short drives to work or for their teenage kids. I made an appointment to drive 105 miles from my home to the dealer to have the trade-in appraised. It was raining and not a fun drive. When they appraised the car, they told me they  could only give me $500, which is what they could get from the junkyard, because of high mileage. The car was worth more than that; we had just bought a cover for the spare tire that was $200! The car was worth probably $2000 according to Kelley Bluebook. I drove 105 miles to and 105 miles from for nothing. Why couldn't John have told me the truth? He  could have told me not to waste my time and the gas to drive there with a car that would not command much money due to high mileage. I was very disappointed being treated this way. I would not do this to people.

They're okay but we won't buy Ford again. It has nothing to do with the oil change but it has to do with they don't honor their warranties. He was paying for the oil change but we had an issue with the car. They backed off the warranty like they were supposed to. We were paying out of our pocket. I won't deal with them anymore.

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I recently purchased a vehicle from Henderson Ford, and I cannot be more pleased that I decided to go here first during my search! Our Sales Consultant was Will Page. To say that he was absolutely amazing, is such an understatement! Will was extremely personable and easy to talk to. He went above and beyond to assist us in getting the vehicle that we wanted that SAME DAY! Will kept us completely informed during each stage of the process, and although we spent about 7 hours there, it seemed to just fly by. He was extremely patient & knowledgable in answering every single question that we had (and trust me, there were a lot). He explained everything in extreme detail, and ensured that we understood everything fully. Even a few weeks later, I had a question about something and called Will. He answered my questions & ensured me that I could call anytime. Will has such a warm & welcoming personality. He is absolutely amazing! We will be back to see Will for our future vehicle purchases!

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I've been going to Henderson Ford Lincoln Mercury for years. They have always done a good job. They charge a fair rate. They are very easy to get appointments with. If I drop the car off to leave it, they will have somebody to drive me back to my house. They are just good people to work with. We have always been happy on how they dealt with us.