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Crossfield Heating & Air Conditioning

Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

Since 1993, the Crossfield Team has been committed to 100% customer satisfaction while providing and maintaining comfortable, energy-efficient home environments for our customers in Monroe, Wayne and Ontario Counties.To us, "100% Customer Satisfaction" aren't just words - it is the result of a customer-focused approach backed by honesty, integrity, attention-to-detail and team member training. It has led to our continuous growth, and allows Crossfield to provide a Lifetime Craftsmanship Warranty, Award winning, quality-driven and reliable products that are backed by 24-hour customer service every day of the year. Please see our Energy Auditing website for additional details: http://crossfieldhomeenergy.com/

Business highlights

Emergency services offered
32 years of experience

Services we offer

& energy assessment., Residential and commercial installations, air duct cleaning, gas furnace, repair of heating & a/c, sales, tuneups

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.0145 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
1%
3
0%
2
0%
1
1%
Showing 1-25 of 145 reviews
Mary B.
May 2025
5.0
Yes, I recommend this pro
$12,945
The day of installation went off with no problems or issues. Rob S, Jordan, and Brian arrived promptly at the agreed upon time and got right to work. The installation of our new furnace, air conditioning, and hot water tank took just about 6 hours. Everything was cleaned up and removed. Everyone was polite and knowledgeable. Job well done!

Matilda L.
Apr 2025
5.0
Yes, I recommend this pro
$12,000
Outstanding.

George P.
Apr 2025
5.0
Yes, I recommend this pro
$22,000
Crossfield has serviced our heating and air conditioning system for about 17 years. When they said that we would need new furnaces and air conditioning units soon, we worked with them to design the right system for us. We had the proposal settled in days and the team came to put everything in over a 2 day period about 2 weeks after we accepted the proposal. The team was courteous, neat, and a pleasure to work with.

Nancy A N.
Feb 2025
5.0
Yes, I recommend this pro
Having Crossfield, Heating and Air upgrade, our furnace was a good decision. Cory from sales took the time to answer my and my husbands questions and concerns, and help with rebates. Matt did a professional install. Jason, Rob, and the girls in the office were all very good. Thanks Crossfield.

William M.
Feb 2025
5.0
Yes, I recommend this pro
$8,000
Crossfield was very helpful and professional in helping me choose the best furnace for my home. They had been servicing my last furnace for years. I chose a furnace and signed a contract to have the new furnace installed on February 6th, 2025. I was visiting my mother in Florida when I received a notification, on January 15th, from my home temperature monitor that my home was down to 55 degrees. I had set the thermostat to hold at 60 degrees while I was gone. The outside temperatures were FRIGID! I called Crossfield at 7:30pm and they dispatched a service rep to my house. He arrived by 9pm! The service rep arrived and I let him into my house remotely. The rep called me and told me that the control board was dead and couldn't be fixed. (BTW, there was no charge for the service call!) I was frantic, as no one was home and my house temperature was dropping quickly. I called my Crossfield sales rep, Jordan Collichio, and informed him of my situation. He called me back and told me that he could have the new furnace installed the next morning. Three Crossfield employees (Rob L., Brian L. and Harry D.) arrived promptly the next morning. They contacted me and I opened my door remotely. They installed the furnace and kept in touch with me to keep me up with their progress. When the installation was complete, they contacted me and together we set up the new thermostat so I could monitor and control the furnace remotely, from Florida, until I returned home on January 18th. I can not say enough about the professionalism and how they went out of their way to get my furnace installed the next morning, saving my home from the freezing weather. When I got home, everything was in order and the job was done meticulously. 5++ stars for Crossfield. I highly recommend them to anyone in need of service or new equipment!

Steve R.
Jan 2025
5.0
Yes, I recommend this pro
$10,896
Excellent job by Matt S, Rob L and Eric H. The installation of furnace and a/c was done with careful workmanship and in a friendly, professional manner. I highly recommend them.

Elizabeth M.
Jan 2025
5.0
Yes, I recommend this pro
$6,000
Excellent from servicing to discussing new furnace. Not pushy. Pu furnace died day prior to Xmas and they were prompt with getting a new one installed. Gave us portable heaters while we waited. Brian and Dwayne did the work. Clean friendly and thorough

Jill S.
Nov 2024
5.0
Yes, I recommend this pro
$6,000
Crossfield came out on a service call when our heat stopped working. We decided to get a new furnace and Mark came out the following morning to go over furnace and financing options. We got a better furnace with great financing! Matt, Brian, and Will came out the same afternoon and did a clean, professional install. They worked quickly and they were all professional and friendly. We have a new furnace going into the cold months and couldn’t be happier

Liaa Z.
Oct 2024
5.0
Yes, I recommend this pro
Brian, Mike and Todd were excellent installers. This was an old house and they worked around the issues that came up. They went over everything with me and picked up all the trash when they left.

Paul C.
Jul 2024
5.0
Yes, I recommend this pro
Just had a heat pump installed to heat/cool a finished basement area. The units look and work great. Harry and Matt showed up on time, were friendly, and did great work. I'm very pleased!

Carol P.
Jul 2024
5.0
Yes, I recommend this pro
This is the second time we have used Crossfield so that says a lot!! They do an amazing job and are so friendly and go out of their way to accommodate our needs. We had Tyler working in our home everyday and Tharon at times. Both young men were polite and were extremely hard workers. Some days it was in the high 80's and they were in our attic and never complained! I can't even imagine what the temp was up there. They always left our house spotless each afternoon when they left. Joe was great about answering our questions, even called me back on the weekend to help me out!! Kept us up to date on everything they were doing. Thank you guys!!!!!

Marge G.
May 2024
5.0
Yes, I recommend this pro
$11,000
Completely satisfied! I highly recommend anyone needing HVAC service to call Crossfield. From my first encounter with the estimator to having the installation crew at my home, I was totally impressed by their service and workmanship. Top notch, from beginning to end. They prepared the hallway and floors to prevent any damage while bringing in the unit and their tools and when the install was completed, everything inside and out was spotless. Mark the estimator and the crew members, Harry, Rob S. and Brian were very courteous and respectful and answered any questions I had throughout the entire process. I couldn't be more pleased with Crossfield Heating & Air Conditioning!

Dennis N.
May 2024
5.0
Yes, I recommend this pro
$4,200
What a great experience with Crossfield. Purchased a new central air system. Installation was done very professionally. Brian did a great job. Brain went over everything, answered all my questions and n a very professional manner. Thank You Brian.

Leonor R.
Mar 2024
5.0
Yes, I recommend this pro
$15,100
Excellent installation team : Brian L, Rob S, & Tim W. Efficient, careful, professional & friendly. Helped me feel at ease. Explained everything patiently and well. Left house cleaner than when they started. Even helped me set up Trane Home app on my cell phone. Submitted rebates for me to help lower price I paid. I highly recommend Crossfield and especially this install team.

Paul M.
Feb 2024
5.0
Yes, I recommend this pro
$7,000
We were completely satisfied and impressed by Crossfield’s level of expertise and customer service. Our installation team, Matt & Eric, were courteous and professional, even when asked to return to take a look at a couple minor issues. The customer care team was highly knowledgeable and explained the whole process. Our sales representative, Mark, was patient in answering all of our questions and/concerns and was excellent at following up with us even after the job was completed. Furthermore, the time from the initial consult to furnace installation was less than a day! We would definitely highly recommend Crossfield for heating & cooling concerns.

KEVIN O.
Feb 2024
5.0
Yes, I recommend this pro
For many years I have used Crossfield for all of my heating and air conditioning needs. Their recent installation of a new hot water heater was done flawlessly; sales support from Mark Stevens was excellent, highly effective in communicating our options and following up with a timely proposal. Installation by Matt and Rob was efficient and extremely well done. Their front end call support is always courteous and responsive. I highly recommend the Crossfield team!

L F.
Jan 2024
5.0
Yes, I recommend this pro
My furnace died the first week of January 2024. From my experience from previous service, I contacted Crossfield Heating & AC. Quick response time, no pressure sales and an installation crew that was prompt and thorough. Tim W. and Steve installed my new furnace and AC in 6 hours, cleaned up, reviewed the work done and took the time to answer all my questions. Great company to do business with!

Matthew C.
Dec 2023
1.0
$4,000
I have had several problems with this company. Most recently I was charged $2,000 for work that was never performed and I can’t get anyone to call me back.

Jody G.
Nov 2023
5.0
Yes, I recommend this pro
Mike, Tyler and Zach did a good job insulating our home attic and basement.

John J.
Sep 2023
5.0
Yes, I recommend this pro
$5,647
Professional and knowledgeable. Cleaned up after themselves for the most part, and everything works like it should

Vanessa W.
Aug 2023
5.0
Yes, I recommend this pro
$10,000
Our new installation went beautifully! Our team of Harry, Eric and Brian did a great job.

Paul S.
Jul 2023
5.0
Yes, I recommend this pro
The installation team for our new furnace and air conditioner were all hard working and great. Rob L., Chris and Brian were professional, courtesy and efficient. They took time to explain the new system. Helped with understanding it. They kept things clean as they worked.

Dan A.
Jul 2023
5.0
Yes, I recommend this pro
Central AC went down the night before the 4th of July. Prompt holiday service and got us up and running the morning of the 4th. Had needed parts in truck. Tye was great and courteous. Explained everything. Thank you

Mitra S.
Jun 2023
5.0
Yes, I recommend this pro
$19,000
We were very pleased with the outstanding professionalism, service and timeliness of the Crossfield crew. They came at the scheduled time, were very organized with each of the technicians knowing their role in the installation, and completed the job in one day.

KATIE O.
Jun 2023
5.0
Yes, I recommend this pro
We have used Crossfield for years and have a great deal of confidence in the company and its employees. Mark M. has always done our semi-annual servicing on our furnace and air conditioner. We appreciate his attention to detail and helpfulness with our many questions. When we were concerned about our furnace Mark diagnosed the problem and set up a Crossfield Trane professional to walk us through the process for a new furnace and A/C unit. We are at ease now that they have been replaced and work so well. They will be our company for a long, long time!
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Showing 1-25 of 145

Licensing

State Contractor License Requirements

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FAQ

Crossfield Heating & Air Conditioning is currently rated 5.0 overall out of 5.
Crossfield Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Crossfield Heating & Air Conditioning offers free project estimates.
No, Crossfield Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Crossfield Heating & Air Conditioning does not offer a senior discount.
Yes, Crossfield Heating & Air Conditioning offers emergency services.
No, Crossfield Heating & Air Conditioning does not offer warranties.

Contact Information

44 Donovan St, Webster, NY 14580

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