Christian Flooring - Webster

Beware! Took my initial deposit, then 1 week before they were supposed to do the installation, demanded that I pay for the complete job before they would come out. When I refused to do so, they refused to do the installation. I had to take them to small claims court and won a judgement for my deposit plus court fees.

We recently installed new carpet through Christian Flooring. The experience we had with them is terrible. The installation hasn't been completed, the next day the installer suppose show up time has passed , but there is no call , no show. We try to reach to the installer, he didn't answer the call, we were not able to leave a VM either. We reached out to the sales person Tim in Webster store, he was not only not stand by customer , try to wear our shoes, but also made all kinds of wild imagination for the situation!!! We asked him to try to help us find the installer, he even said this job has been sold and I am not "F**** sit here doing customer service job. Can any one imagine that you are the customer and paid for the job, but they left a big mess and no one show up to finish the job, when you reached out to your sales person, he even rude and use the dirty language , is this the experience we suppose to have with this company, absolutely not!!!

Bathroom: went well. We did the research on the vinyl tile and are happy with the choice. The installer explained and did a good layout and install. The adhesive and grout and quick setting (compared to ceramic tile) so the ~100 sq. ft. job was done in a half day. Only had a few small grout holes to touch-up afterwards. Bedroom/Hall/Stairs: went so-so. They delivered the wrong size carpet (12' vs. the 15' width) so we ended up with a seam we didn't want and are reminded of every day. We could have sent them back and waited another 2-3 weeks, but this was the last step in the remodel and we didn't want to delay finishing the job. The installers were contract to Christian and while respectful in their interaction, were not careful in their installation. We had more damage to repair than there should have been. So far, the carpet and padding look good but it's only been a few months.

Very good, service was great, a bit pricey.

Flooring was in poor condition - lots of scrape and swamp wood. Finish clouding after a few months. Their installer sloppy leaving messes all over house - track in dirt with boots from outside. New trainee on job with more wasted materials. Workmanship left gaps around edges. Didn't finish job. Didn't respond to dis-satisfaction.

5 inch wide ,3/4 inch thick solid wood Armstrong flooring requires 3/4 inch gap for all expansion at every vertical obstruction. The installer gave less than 1/4 inch in many areas, no more than 1/2 inch in any area. Our new $10,000 floor buckles in everywhere. The flooring may be damaged and manufacturers warranty may be void. Christian Flooring has spent one year denying the issue and did not acknowledge the cause even after I investigated and presented findings to their COO. They plan to meet with us again to discuss a solution. An update will follow pending resolution.

* Update- Christian Flooring recently sent a different subcontractor to remove and reposition the baseboards. They invested several hours and also replaced some sections of floor.

Update 07/26: The company's Chief Operating Officer contacted me after seeing my online reviews and made things right.

My Original 07/06 Review is as follows:

Four months of this ordeal that cost us $3,600, just to be left with carpeting that is falling apart. They kept messing up and would each time promise they would not stop till they got things right. The last thing resulted in a seam days later starting to fall apart. They said they video-taped in our home (without our knowledge) and are claiming the video is proof of a job well done. It takes days of vacuuming to reveal a bad seam, when fibers start coming out. They refused to fix this seam.

Details: First the salesman sold us one carpeting and ordered a cheaper one. The manager then ordered the correct carpeting. Then the padding was not right, and it was replaced. That resulted in two seams days later starting to fall apart. The seams could not be fixed, so new carpeting was fully installed in one bedroom and partially installed in the other. That resulted in another seam days later starting to fall apart. The manager told me that the maker of the carpeting and padding, Mohawk Carpeting would not reimburse Christian Flooring. This means that the blame is fully on Christian Flooring. Christian Flooring does not want to lose any more money on us and refuses to even talk to us now. --Problems on the stairs presented later.

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They are really nice people and the customer service has been top-notch.

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Every step in the process was great..from the friendly and  comfortable visit with the store manager in Webster who helped us find the best product for the money without trying to lead us to the high priced materials to the great installers who did a very professional job. We even had a power outage (RG&E)  and rather than lose 2 hours, the floor installers went and got a generator to finish the job. I would definitely use them again (and probably will when we replace our kitchen floor)

DO NOT CONTRACT FOR BUSINESS WITH THIS COMPANY!!!  I ordered carpeting for the home that we purchased with plenty of lead time.  I was assured that it would be installed before my moving date.  No one from the company told me that my carpeting was on "back-order".  Needless to say I was unable to move as scheduled.  When this company finally installed the carpeting, they sent a private contractor who was hours late.  He took twelve hours to install the carpeting, because he kept flirting with me.  Then a few days later the closet door that he removed fell against my bedroom furniture and severely damaged the night stand.  The installer did not replace all of the hardware, so the door was unstable.  When we approached the president of the company, he did nothing to address our situation.  Since then we have discovered other friends who have had similar experiences with them.  DO NOT USE THEM, SAVE YOUR MONEY AND YOURSELF THE AGGRAVATION!  DO YOUR BUSINESS ELSEWHERE!!!

Everything went smoothly.

Great - installers were wonderful - removed all debris - lugged stuff to curb - took extra slats of wood to basement for storage. They actually asked when our garbage pick-up was & worked with us for an install date near then.

Initiaal installers showed up late for three straight days. No explanation. Installation was terrible. A guy came out from the central office to look at it and he said he would call me the next day. Never heard from him again. Finally, a week later, after my several calls to the office the installation manager inspected the job and he agreed that all the stairs need to be replaced and the hallway floor needed extensive repairs. A month lated the stairs were replaced and the hallway was repaired. Now, after almost two months when the three day job was finally finished I called to schedule the return of a full box of flooring. The store told me that even though they were the ones who ordered the material, they did not take returns. It was only after I stopped payment on the credit card did they finally agree to give me $150.00 credit for the extra material. All in all, they were very unprofessional and their consumer relations was terrible. Don't bother using them.

Fine, they called ahead and cleaned up @ conclusion of job.

We purchased a home this summer and needed carpets cleaned to determine if we had to replace the carpet. Christian Flooring contracted Brite Star Cleaning Services for us and we were so happy with the job they did. He was able to get 99.9 percent of the spots out and the carpet looks almost brand new. We will always use this company in the future. great job, Mike!

Great choice of laminates. It took about a week to get the flooring in stock. After setting up the start date, the installer asked to move it a day.  Two installers showed up, Rick and Glen. Make sure to ask for them. Rick especially is almost an artist. He worked the product so that there were only 3 full boards left. All 3 transitions were quite unique, not solved by the usual boards. They were finished so that a wheelchair can roll over them smoothly. Highly recommended.

They removed the old stained carpet and disposed of it before the weekend. Over the weekend, I cleaned the rubber tiles under the floor because they were stained with dog stuff. So when the installers came in Monday, the floor had been scraped, cleaned and ready for their work.
When they arrived on Monday, the area was ready for them, cleaned to my personal specs. Although they arrived late, they stayed into the early evening to get the job done. Everything was clean and neat when they left about dinnertime. They even sawed the bottom of a door to accommodate the height of the new carpet.
There seems to be some scheduling issues at the office, but once the order got to the installation group, not a problem; just dedication.

They did fine.  The owner was very helpful. The one thing I didn't like is that they used like a default bullet nose and I had to end up having one work that’s specifically matched the content or the flooring I installed but at the end, they came through with the right one.