Basement Technologies of WNY, Inc.

We had a problem with our sump pump alarm in our crawl space. We thought it was installed by Basement Technologies of Western NY and called them. We all quickly realized they did not install our system, yet the woman who answered the phone gave us 10 minutes of free advice! She took her time, answered all our questions even though she knew she would not charge us. I am very grateful. This was pure old fashioned kindness. No money paid but we hade detailed, free advice. I would use them if I lived in their service area.

I received honest professional advice free of charge that may potentially save me thousands of dollars. This advice may help me solve my problem completely, but in the event that I need foundation repair or desire further waterproofing, I will be calling Basement Technologies of WNY.

He explained everything over the phone, like not to use a simple Joe person to do foundation repair because it could be problematic later and to explain to the City of Rochester in order to get a time extension to do foundation repair until March when the temperatures are warmer than 45 degrees. He also gave me an estimate of how much that a 4 feet by 5 feet foundation repair would cost which is $3,500 to $7,000. He said his company can't risk doing this kind of repair at this time of year, but to find a highly rated mason contractor through BBB and see if they are able to repair in this kind of cold weather. In addition, if a mason contractor still can't do it, he said to put up wood covers until spring time. He's a great, honest guy that I would recommend to anyone.

Basement Technologies of Western NY did an outstanding job. The technology of the Water Trek Aqua Route and the Cove Base design does work. The once wet area of our basement is now a dry area of the basement. Thank you, Patrick McDonald and crew for a job well done!

They took time to really understand the problem. I think the solution they proposed made sense. They didn't go over board. They were comparable with everybody else on price. I don't know how it works yet because we haven't had a lot of rain or snow yet. I watched the work they did. It was good. But, I just hope it works.

They did an excellent job and the repair has held through all the rain we have just had.