ALL CATS CARE CENTER

I'm writing this on behalf of Thomas. I promised our little boy in my heart, and my daughter that if his story could save another cat and its family this tragedy, it is worth sharing this experience. . That classic rock n roll music hit: "Just one look, That's all it took, Just one look, That's all it took......and I fell in love with you.......forever and a day.....". It was obvious 14 year old Thomas had problems, he was going outside his litter box, his poop wasn't healthy. He was losing weight. Previously he wasn't ever over or under weight. I took him to see the vet at All Cats in Webster. Our relationship with the staff was fine, we were always polite, respectful and paid our fees immediately. Our hearts were in our hands for him. There it began. He was treated for dehydration, ear infection. We adjusted his diet, he was eating. He rallied a bit, acting more energetic and gained back a little weight. But he began to lose ground again. In a series of visits, he was treated again and it was determined he had constipation...vet said she could feel the hardened stools, he was really packed. He also received an X-ray. The vet showed us the X-ray, saw something and said she didn't know what it was but would research, (In the moment I appreciated her extended efforts) and if she couldn't make a diagnoses would send the X-ray out for further assessment. Of course I agreed. We adjusted his food. In following additional visits Thomas had 3-4 enemas (2 in one visit). He supposedly had blood work, another X-ray, and a urine test. At a following she looked confused about my asking about his first X-ray, I reminded her what she said about researching and possibly sending it out for analysis. She said she hadn't gotten to it. Once, after leaving him so he could be treated for dehydration I picked him up and there was blood on the edge of the entrance of his carrier. I asked the assistant what is this? Expecting that maybe they took blood for testing. She looked a little distraught and said "Oh... he didn't want to go in the carrier and his nail caught". Later I was to learn the procedure for rehydration and a vitamin boost took only a few moments, and it was totally unnecessary to leave him at the vet all day. This was also true for his enemas. This happened 3-4 times that we were told we could drop him off early and they would call us when he was ready. The calls came at 5/6 pm. During following weeks we never received results of any tests. I called several times and talked to staff and they were unable to give me results, and seemed a confused....but said they would get back to me. I asked for a return call from the vet, they said she would, she never did. During all this there seemed to be confusion around the staff , I noted it but I thought maybe they are so busy, stressed, dealing with issues around co vid. After 6 weeks since our first visit, my daughter came home from college, this little boy was her baby. We did not have any answers/results about tests (now 2 X-rays, blood, urine, examinations). It was apparent he was sick. We decided it was long enough, we would make an appointment for us, all together, to get some clarity about Thomas's condition, in person, since we had no other information, and about what we needed to do to help him. I talked to staff on the phone to be clear about the reason for this appointment. We needed an over all assessment, and test results that we never received. That was to be on a recent Friday at 3;45 pm. We knew he was not well. Between us decided if it was very serous we would not put him through **** to extend his life. The vet walked in, with no paperwork or reference, and now, for the second time called him by the wrong name. We had to explain why we were there. He was losing weight. She said his weight looked great. We talked about the X-rays, there was nothing for the first one and no explanation. She quickly left the room and quickly brought out a second X-ray, showing something, as she said, in the lungs. It struck me ....it wasn't his X-ray... to me this was a cat but not Thomas, not his proportions, his shape, the repose that could be seen was not him. She again said he was constipated. She then contradicted herself said he was losing weight. Took him away for an enema. Came back. Felt him and said there was still hard fecal material. This now occurred after several previous visits for this same problem. Then she decided to check him again and said she felt there was something else there, and couldn't determine what it was and recommended the following Monday to set up Thomas for an ultrasound at another facility at South Towns. We agreed! I asked about previous test results, she looked a bit confused and simply said "Oh, they are fine". This, after 6 weeks. Before we left Thomas was given his first dose of pain medication and we learned how to administer it. "Just one look...that's all it took" My daughter waited with Thomas nearby in his carrier as I waited to pay the bill. I heard "Mom! Mom,! Somethings wrong! Help! I looked in at Thomas, his face was distorted., he was shriveling in a corner. I tried to find someone, looking down the corridor. no one was there. While I was looking she saw and told the Dr. The Dr. glanced in on him and said "Oh, that's normal". "THAT"S NORMAL" We got him home and he struggled, terribly, walking , falling, restless and so uncomfortable, We tried to call the vet, they had closed early. We left messages begging for a return phone call. I researched a number everywhere to reach the dr.. The evening wore on. We had the pain meds, i wondered if another dose would help. I looked it up, it was a drug regularly used . The warning was for it not to be given to animals with certain conditions. Those conditions had never been determined for Thomas. My daughter begged me not to give it to him, feeling it would make matters worse for him . During the night I left messages pleading for a return call when the office opened so we could help Thomas. I called the emergency number left on All Cats recording. They were adamant they could not put me in touch with the vet. They said we could bring him there. Thomas was deteriorating, suffering. We knew we could not move him any more. We were up with him all night. My daughter sang her song for him, whispering, crying, "Just one look. that's all it took, was just one look, I fell in love with you"... (That little girl had carried him in the skirt of her dress, like an apron, and Dad simply couldn't say "No". Thomas was to stay.) I finally reached someone at "All Cats" in the morning when they opened. The receptionist heard my plea and said the Dr. was not in and had a 9:30 appt. and assured me she would return my call immediately after the appt. We waited. No call. I called, pleading with my explanation, we needed some guidance, again. The receptionist said the Dr received the message from her, she talked to the Dr., and the Dr would call me back. The phone was at our side. No call. We watched Thomas suffer, terribly and saw him cry out in his discomfort. He couldn't be moved. We helplessly watched his final breath that morning. Before all of this we had known we might have to have him put down at some time. It would be humane, it would ease his suffering. No ethical, humane care was available for that innocent little boy. Later that day, after dinnertime, the vet called. "How's Thomas"? "Thomas passed this morning"......... She gushed her sympathies. I told the Dr we called the office and were waiting for her return call.......................Dr Peggy simply said : "Oh, I had a 9:30 appointment, and one thing lead to another, You know how that is". No, we don't know how that is. Beautiful Thomas, our family, my daughter's first love, the little boy who stayed by Dad's side while he battled terminal cancer. The little boy who endlessly cuddled with my daughter as she grieved losing her Dad, the little boy who trusted us, trusted us, trusted us..........As a kitten he showed up outside our door, we all took turns and fed him with a bottle.............."I don't know how that is." All in all , it would have taken "Just one look"......

My little cat was anorexic.  Her appetite grew smaller and smaller, and she was fading away before my eyes.  I have been going to All Cats Care Center for many years with my cats, and this time was no exception.  The fight to save her was long, and difficult.  The cause of her problem was not easy to find.  But, Dr. Staderman did not give up, even though at times, I felt like doing so.  the doctor was always there for me, talking to me, researching and trying very hard to find a cure for my cat.  And, she succeeded.  Right now, I have a little cat who is sitting at my feet, giving me the "I'm hungry" look.  I owe that look to Dr. Staderman, and the caring and compassionate staff at All Cats Care Center.

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They did some blood test and a vaccination. They did a professional job. They did a good job on the exam and blood test but they pushed selling special diet products there and it comes off like they are just trying to sell special cat products which I didn't really like. They also seamed confused and disorganized in the office.  

We have taken our car to All Cats for the past several months and he has received excellent care. All the staff is thoughtful patient and kind. Doctor S has always treated our cat with respect and has been gentle. Previously vets told us there was nothing we could do for our beloved kitty other than let his terminal illness run it's course. So after feeling hopeless and sad for many months we finally heard about All Cats from a friend. We immediately took our kitty there and he was given a thorough physical better than any of my cats had received in the past. While it is true there is no cure, Doctor S has helped us treat his symptoms so that his remaining time is quality time and not just waiting time for him to die. We have received tremendous emotional support and understanding from Doctor S and all the staff, right from the tech to the receptionist and I can honestly say that the gift of quality time duringthis stage of his life is priceless. We are so very grateful to everyone at All Cats for helping us have extra time with the kitty we love.

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My cat became very seriously ill over the weekend. I called All Cat's Care Monday morning for an appointment. Earliest was 3:30, about an hour after I called I realized that my cat needed more immediate attention. I called back and they immediately saw my Max. By Tuesday morning, test results were in and the doctor called. Max had surgery that day. The doctor called me every day my cat was at All Cat's Care with updates on Max's progress. Even after Max was back at home, the doctor or a staff member called to check on Max. Everyone at All Cat's Care was professional, extremely knowledgeable, competent and caring. We will never take our cats anywhere else. I will also say that for everything that was done, the price was very reasonable

Doctor Staderman took her time with us, listened to our concerns, and explained everything completely. She was very gentle with our Max and very compassionate. My cats have found a permanent doctor. I would highly recommend her

We like it because it is all cats. Out cat is traumatized by dogs.

They treat only cats and I have used them for 2 years and am quite satisfied with their services. The examination and shots were $50. The medication totaled $10. Upon examining my cat, the veterinarian diagnosed the problem immediately. Throughout my years of experience with them, they are very knowledgeable and offer a caring way.