NNY HOMES

BUYERS AND RENTERS BEWARE. This is a bare minimum “real estate team.” Whatever they can do to get your money with little effort. If you think you want their help, don’t. We spoke with Teri directly about leasing a home. All questions were responded with very short and direct answers. That’s fine. Pure business I respect that. We finally received a copy of the lease and waited to read it over where we just had questions. Because we were silent for a few days. (keep in mind she was to) We emailed called left voicemails texted her all to which where to no avail. Except one moment where she informed us she was at a family gathering. I decided to call the office and was met with the rudest comments I have ever heard come out of a “real estate agents” mouth. “Well what are your questions? What are your questions?” “I can’t believe Teri hasn’t been answering your questions.” “I can’t believe it’s been 2 weeks and you haven’t gotten a response.” “What do you want me to do chastise her and hang her out to dry?” “She’s at the doctors this morning you want me to go tell them to stop? I’m not going to tell her doctors to stop what they are doing for this.” “I’ll make sure she gets the message.” All I wanted was to get an update on where we stood and what we should do. She then proceeded to get our message and decided to call my husband and speak down his throat until it dawned on her I was the one that made that phone call to the office. She claimed I did nothing but bad mouth her to her constituents. I have never in my life experienced such unprofessional agents. I’m talking pure disgusting behavior. Judge this agency on your own discretion but good luck. You’ll need it.It’s a respect thing.

Poor effort and motivation with showings and advertising.

The house that we're in is a little bit older and things are bound to need service. NNY Homes as a property manager has AT BEST been slow to respond. 1) we had an utter infestation of wasps. I was afraid that my infant son was going to get stung. My wife killed 7 in my son's bedroom in one day! We called NNY Homes and Joan said that if WE wanted to hire an exterminator, WE could do so. NNY Homes not only refused to cover an exterminator but also doubted that there were even wasps. 2) One of the steps going down stairs broke. I fell a number of times. We called to have it repaired and WEEKS later, NNY Homes had their workman repair the step. Instead of replacing the broken wood and bringing a lasting solution to the issue, the workman added another piece of wood from the underside in an attempt to take the easy way out. Since then, the step has degraded to its original condition. 3) The mailbox is not securely attached to the post that it is on. It is completely rusted off. As such, the mailbox frequently winds up in the mud and our mail gets wet. We called NNY Homes last night and asked what was going on to resolve our problem. This morning (Saturday) at 8 am, on of the NNY Homes employees called my wife. She said that to date that NNY Homes was useless (which I believe is a fair assessment). This male employee started screaming at my wife over the phone. She hung up, he called back, I answered. This guy was hysterical, screaming at me, threatening to call the cops, insulting my intelligence. I finally had to hang up on him because I knew I couldn't get a word in edgewise.