Champion Windows and Home Exteriors of Rochester

It wasn't a very great experience actually. The didn't installed the one door which they could. The contractor they have was very unprofessional. I ended up hiring another company to finish the job. They were not very accomodating.

I had windows, siding, and gutters installed on an 1800 square foot 4 square house. The original contract wasn't honored because their salesman had vastly under priced the windows, along with miscounting by about 1/3. After I agreed to lower quality windows, which they sent a district saleman to negotiate with me, they still under counted and mismeasured. I had open holes in my attic for 6 weeks while I waited for windows I was assured would be here in 2. Once they finally arrived, they were installed. Some of the gutters are over 1" from the edge of the house. On the front of the house, they might as well not be there in heavy rain. The rain pours onto my front porch, and has more than once sent my guests and me running for cover. I've called to ask that the situation be fixed, but have been ignored. I wouldn't recommend that any one use this company. Their products are fine but their workers, thought polite and tidy, can't make and honest sale, can't count, can't measure properly, and once they've been paid, disappear. I own another property and would never hire Champion to do anything.

Poor installation, damaged property - 2 years and I am STILL fighting them to fix the problems. They fired the one person who was willing to assist because they didn't want to pay to replace the problems. I've gone to the top and the company CEO is leaving it up to the local manager to fix and nothing is getting done. These are supposed to be lifetime warranty windows and I can't get anyone to call me back.

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Very nice rep came. I did hire Champion Window from Angie's List.

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I was very happy with salesman, and installers who were very cordial and professional.  Job took two days.  All unused materials were taken away.

The only thing I was not advised of was:  trim on a few windows had to be painted. Upon my second request, a sample was promptly delivered to my home.  I considered this to be minor.

I know that my new windows did save me money on electric cost over the harsh winter of 2015.

I would recommend them to friends and family.

I think they first came around here in 2007. Hopefully, they have improved since then. It's a nice product. It's just that I was having trouble getting the installers. It didn't go very well as far as getting it installed. They got the wrong sizes. Some got installed and they had to reschedule for the last one. They couldn't get the installer to come out in the mornings. They said, "Hey, we have to put it off." So, I had a little struggle with them. One of the windows was incorrect size. So they had to reorder it and reschedule. They had to come out several times to finish it. The workers weren't bad when they showed up. There was a struggle with time. One didn't show up for work and they had to find the other guy. He was at a bank. I had to wait for him to get done with the bank until he finally came over. I only took three or five days off because that's what they told me. Just trying to get somebody out there was an absolute nightmare. I wasn't happy with them. The windows are very nice products. Maybe they were too new in the area and didn't have enough people. They did a nice job, but it just took a while. They were kind of pricey.

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First, a lead level was done without our knowledge. We received notification of an increase of a couple/few thousand due to lead levels. We had our home tested independently and no lead! Reported this and champion did another test in front of us and said there was no lead so gave us a credit for the lead costs!! It took longer than anticipated to get windows. When they arrived they were not the right size. The champion rep said they would retrofit them and replace all the inside molding to make them fit. I did not accept this and had to wait almost 9 weeks before correct windows received. Independent installers were great and assured me that windows were now correct. The company seemed very shady and I wouldn't do business with them or recommend them at all.

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There were pros and cons.  The salesman did not show for first two appointments.  Called to cancel and he showed up later that day.  His demonstration was excellent and answered questions.  Said it would take 6-8 wks.   At 6 wks I called to check status; took a couple of days for a response.  At 8 wks I called and a message was left a few days later and said there was a factory delay.  I believe it was 10 - 12 wks l I called again and they called a few days later to say it was in.  Installment date was @ 2 wks later.  The installers were terrific.  However after they left, I tested the lock and found it too hard to lock so called Champion next day and they said they would send someone out to fix.  Two weeks later I called again and they didn't seem to know anything about it.  Finally scheduled someone about 2 wks later.  I think the quality of their product is excellent but they need to work on their public relations.  It doesn't take a secretary long to phone or email a client about the status of their purchase.  All above times are rough since I did not keep absolute track of days.

They did a very good job. I like the windows a lot. The only thing I didn’t like is that I had to wait a long time for the windows to be delivered.

I have 2 windows that cracked this past January and I have been waiting to get them replaced ever since. It's now August.
First, one window cracked and I called it in to be replaced. They do offer a lifetime warranty so that was one of the reasons I bought their windows. Then again maybe lifetime is how long you have to wait? They put that order in and I was told it will be 6-8 weeks.
 A second window cracked a week later and I called that one in and they ordered another window for me.
Now it's the end of May and I get the call " your WINDOW is in". Did you mean WINDOWS? no you only have 1 window. Where's the other one? I don't know. It seems the second window never got built. I take the one window home to install it and.... it doesn't fit. I tell Champion and they tell me they will order 2 more windows for me. How long, 6-8 weeks. This is May 29th. Get a call 2 weeks ago and they tell me my WINDOW is in. I ask did you say WINDOW or WINDOWS because I need 2. WINDOW = 1. Let me check the warehouse maybe I missed it. I'm on the phone with the guy as he's in the warehouse and he's telling me there are 4,5 no 4 windows for me. What? I think they made a top and bottom for you. Fine. We setup an appointment for Saturday at 2:00pm. 2:00 comes and goes with know one ever showing up. I CALL them and they tell me he's running late. Do you think as a courtesy they could have called me. I tell them to forget Saturday and come over Sunday. They tell me fine. The installer will call you. He calls and tells me he can come over Sunday to install my WINDOW. Did you say WINDOW or WINDOWS? He tells me WINDOW. The person I talked to that told me I had 4 windows only gave him 1 window to install because that's all that came in. Now I think I would call this being lied to.
I have been trying for days now to contact someone from corporate with no luck because if they really care about this company they have to hear this story complete. My feeling from the what I've already been through is that the Rochester folks just don't care so why even bother talking to them anymore.
I sure hope I get 2 WINDOWS before winter comes again...... 

It has been about 3 to 4 weeks that they have started to install. The door wasn’t raised. The window was cracked. The moulding was not finished. I called that time twice they said they would come out twice they cancelled plans in the evening so they could be here twice they did not show up. They have not been responsive to my calls and my emails and giving any kind of satisfaction to me. They also removed my storm door that was fine. I never saw it again. I had two windows work done with them 3 years ago and everything went fine so I used them again without any thought that anything would be different and things were so different. I do not know if it is a different management. First of all the customer to make sure that they know what they are getting not a bunch of numbers. I really feel ignored and bewildered. I just felt the price for the doors was outrageous. The windows that they have put in except that one is broken was beautiful. The sliding door they put in was beautiful but it does not have the designs that I ordered. They have not been punctual at all. Initially, I would give them an 'A' and now I think it is totally unprofessional.

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