Vestal Veterinary Hospital

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About two weeks ago my little Pug/mix (6.5yoa) was demonstrating an issue of frequent urination. It started with squatting too many times to urinate. I took her to my vet, that I have dealt with for several years and they said she had an infection and gave me some meds. Several days passed with no improvement and now more squatting attempts to urinate. I then checked some of her squat spots and they were dry. I took her back to the vet and stated she was still attempting to urinate continuously and appeared to me, to be having trouble. They said she had a urinary track infection, gave me an antibiotic and out we went. A couple of days passed and still no improvement and she was now attempting to urinate in the house. She is 100% potty trained. Buy attempting to urinate in the house, I could see there was no urine being expelled. On a Sunday 8/23/2015, I went back to vet, but they were closed.

Sunday afternoon came and went and she was still struggling to urinate. Sunday evening came, no visible urine and I was beginning to panic. At 2am Monday morning it dawned on me to see if I could find an emergency vet. I found Vestal Veterinarian Hospital was open 24/7. I called, they answered, I grabbed the little dog Jersey and rushed to the hospital. She was surely in great distress. Never having been there, I had to do some paper work, and it did seem to take (for me) a little too long to get the doctor.  Yes, I was in a panic.

But...

The doctor appeared. She took Jersey into the examining room, asked me a few questions, went right out with Jersey and took x-rays and was back in a few minutes. She showed me the x-rays and Jersey had a bladder full of stones and one or some were blocking her urethra and her bladder was full. She told me Jersey would need surgery. I agreed. She gave me a price. I agreed. She told me, go home and she would call me once she was able to release her bladder of the blockage, and the surgery was set to do first thing in the morning. It was around 4am now.

I went home and waited for the call. She called me about 90 minutes later saying that she was able to unblock the bladder and release the urine. She said that the operating doctor would call me after the surgery.

Around four hours later I got the call and the surgery was a success and everything looked fine, and we could visit Jersey in the evening of Monday. We visited Monday and Jersey looked good considering all that she had been through the past two weeks and the surgery. I took her home Tuesday afternoon and she was still a little groggy but settled in, probably glad to be home. She ate a little food and had a bit to drink, did her business (a couple of times) and settled in for some needed rest. At discharge they explained thoroughly about the medications she had to take, her activity level, and keeping an eye on the sutures for infection and her licking them. All looks very good. Jersey even rolls over to tickle her belly. She is resting comfortably as I write this review.

Though I don't include a great deal of detail on what was done, well, I wasn't there. But, the admitting doctor showed sincere concern for Jersey's condition. As I stated, once in the examining room, it was all business. The results speak for themselves. Jersey is well and much better in only two days. I can only be so glad and grateful that they were there for her care. I was explained everything and I was treated well also. Many things could have gone wrong but they didn't and that also speaks of the doctor(s)' efforts.

I am sorry that I didn't think of a 24/7 emergency veterinarian, but it ended well. The doctors and staff at the Vestal Veterinarian Hospital did great work. I am more than satisfied, but again, more grateful they were there!!!! Thanks so much. Jersey said to thank you all also.

The staff and all the office people are great. We have been going to them for 35 years. They are excellent and prompt. We have 6 cats and they take care of all of them. They are very good veterinarians. There prices is high, but they never rush you. Other hospitals were impressed with the surgery the vet did on my cat.

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They did a CT scan on the abdomen and stool check, he ended up having a parasite and they took good care of him.

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We did not have a good situation the last time when we went there. We took our Golden Retriever on an emergency call. He was basically not well; he could not breathe and was lethargic. They left us in the waiting room for twenty minutes and then he died. They were the only vet so we did not have a choice. This is not the only situation; I asked them for the report and call me but they never returned my reports. I am not the only either; I know that this has happened to many people. They are overly expensive. I just do not think that they give good personable service and the emergency service is poor. The veterinarians do not return calls. The office staff has returned calls but they can be rude too.

see above

They are really good and attentive to the animals. They offer a lot of services so the animals are not always in the cages. They sent us pictures through our phone to show how they are doing.

We find the doctors and staff at the clinic to be very professional and caring. We have been clients for over thirty years, and highly recommend their services. Dr. Jeff Shaffer has done outstanding surgerical services in the past. We are always told all options available when a problem occurs, and have often been updated on the latest advances in care and treatment of our pets.

They are very good. They are great in what they do.

The cost for this visit included an ekg and referral to cardiologist for my older girl, thus the high pricetag. I wouldn't trust my girls to any other vets in the area. I receive reminders for appointments, check-ups and vaccines. Vets (and everyone in the practice)are very caring, up to date on new developments, and excellent with the animals. Just wish they had the machine to provide laser surgery offerings.

The doctors are very caring and knowledgeable. Everything is wonderful. They are very expensive, but they saved one of my dogs lives.

I was terribly upset when I arrived at this office with the post-surgical emergency. The staff was very reassuring and compassionate and I am very thankful that our youngest kitty is well and happy and with us today!

They are very good. They have a bunch of veterinary doctors. They are very accommodating. Their prices are reasonable. I've been using them for a number of years.

See above...NOT well.

They are very good and I like them a lot. They are prompt, thorough and they've taken good care of our dog for a long time.

It is excellent.