Petcosky & Sons Plumbing Heating & A/C Inc
About us
Family owned & operated.
Business highlights
Services we offer
Residential and commercial plumbing, heating, air conditioning, faucets, bath tubs, showers, sinks, toilets, bathroom remodeling, water heaters, water softeners & water filtration.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 3% | ||
| 5% | ||
| 0% |
Filter reviews by service
As soon as plumber arrived I showed him the shower knob/valve that i had bought and wanted replaced. He said the service paperwork had just said that it was a shower knob not the whole valve that needed to be replaced. He said it was a much bigger job than the paper work indicated and would take 3 to 4 hours. Also said that since I had bought my own knob and valve that they would not guarantee the work if the shower started leaking. And he said this would be $105/ hour and involve buying another $75 part from them. I had been told none of this over the phone.
At this point, I said I was not sure I wanted to do all shower knob project as no one had explained the time and cost involved. I asked if he could just fix the leaky faucet. He looked at the faucet and asked if I had the "paper work" for the faucet. Given that I bought this house 10 years ago and the faucet was installed by previous owners, i had no paperwork. He said that they don't normally carry the part for this brand. He said he was going to have to take a picture of the faucet and go back to the office to look up the paper work and order the part. I asked why someone had just not asked me what the make of the faucet was over the phone or asked me to send them a picture. He said this had nothing to do with him but maybe that would have been a good idea.
At this point, I called the office and asked to speak to an owner. I spoke with Justin who was pleasant. Regarding the leaky faucet, he told me they don't necessarily ask people more questions or ask people to send pictures because they have some older clients that wouldn't know. Although frankly, I told him this would have saved me a lot of time and money. Regarding the shower knob he told me it was my fault because I had not mentioned that the shower valve too had to be replaced. Keep in mind that no one asked me if it was just the knob or also the valve. He did say he would talk to the women who answer the phone and he said I would not be charged for this service call.
After getting off the phone with him, the service technician was able to fix the leaky faucet after all (he found the part after telling me he didn't have it) and for a simple leaky faucet and an entire wasted morning I was charged $179 which seemed high. Also, did not seem in line with Justin telling me I was not going to be charged a service call. But frankly I paid it just to have the entire unpleasant episode over
"I did receive this complaint from the customer in regards to the miscommunication as addressed in the customer’s reviews. We would like to address our opinion on the issues below: The customers 1st complaint was based on our office staff needing to ask more questions as outlined in her complaint. Our call center takes up to 100 calls a day which makes diagnosing every issue very difficult over the phone hence why we send technicians to diagnose this issue. The customer advised me that she was a physician and she needs to ask questions in order to diagnose the patient. She stated we should be doing as well. There was a miscommunication between a shower “knob” and shower “valve” which was a mistake on both the customer and Petcosky and Sons. I told her I would work further with our dispatchers to hopefully prevent an issue like this in the future. The accusation that I pointed complete blame or told her it was her fault is completely false. I simply said it was a miscommunication between both parties. The customers 2nd complaint was in regards to not having the proper part for the faucet repair. I told her there are thousands of different parts and manufactures of equipment and sometimes we do not carry an exact part for a certain brand of faucet. She also said we should have our customers take a picture of the faucet and send the pictures in so we can have the part prior. I did tell her the reason why we don’t have customer’s take pictures is because sometimes they are elderly, or they send a picture of the wrong part. Luckily the technician did have the part on his service van and was able to complete the repair. In closing, the customer advised me numerous times she was so upset because she is a very busy person (which we can understand) and we have wasted her time even though we did repair the faucet. So with the customer’s dissatisfaction I told her I would credit the service call and repair. The tech still did charge her as written in her complaint. She since has been issued a complete refund. The refund check was mailed on 10/16/2015. The customer was still dissatisfied even after I informed her I would give her a complete refund. We are also very confused because the person that wrote this review was not the customer where this situation happened. In fact we do not even service the Ithaca, NY area. Sincerely, Justin Petcosky Co-Owner"
"[member's name removed], Estimate was sent out on 9/21/2015 as promised. If you have not received this quote as of yet, please contact our office. 607-797-0160."
My moher fell ill and i have been away since Dec. I dont believe i will be able to endure the problems that Petcosky created in my formerly magnifcent steam heat system.
They also installed a hot water heater that is substandard in that on the lowest temp setting it is scalding. You cant turn it down because it has a primitive thermostat ie on or off.
"Petcosky and Sons would like to respond to the following review based on the comments below: System efficiency issue: When sizing the system for the house, we didn’t realize when we had to upsize the boiler due to a heat loss calculation. Different capacities of boilers are available, and the boiler sized for this location did not meet 82% Efficiency by 1.1%. 1.1% difference in the life of the boiler is negligible along with the cost of operation. Petcosky and Sons did believe the boiler would meet the 82% requirement for the NYSEG rebate. After finding out the boiler size missed by 1.1%, Petcosky and Sons gave the rebate back to the customer that they would have received from NYSEG. Based on the customers concern with the efficiency, Petcosky and Sons quoted the best applicable option taking the customers concern into consideration (There is no such thing as a 90% efficient Steam Boiler). Boiler position: The boiler was properly positioned based on the way the existing piping orientation and does not create any problems for future servicing. Bathroom radiator not heating properly: The piping to the radiator was not pitched properly which was causing issues. We advised the customer of the issue and it was related to existing piping which was not part of the original quote. As of this date we have never heard anything from the customer regarding this matter. Piping reconfiguration: Reconfiguration of piping was due to the new boilers manufacture specification that Petcosky and Sons strictly follows on EVERY install. Water heater: The water heater installed was a standard Bradford White current production model and not considered primitive. The gas valve used by Bradford White (which is a MAJOR manufacture of hot water heaters) is a standard gas valve. Petcosky and Sons installs up to 500 Bradford White hot water heaters a year and we have never received a complaint from any other customer in regards installing primitive hot water heaters. In closing, we value our customer’s feedback when justified. In this instance we wish a further phone call would have been made to Petcosky and Sons so we could address the concerns promptly. Sincerely, Jeff Oliver Operations Manager"
"Mr. [member name removed], Thank you for taking the time to review our company. We appreciate your review and look forward to assisting you again in any of your service needs."
Licensing
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FAQ
Contact Information
421 Commerce Rd, Vestal, NY 13850
Service Hours
| Sunday: | Closed |
| Monday: | 8:00 AM - 4:30 PM |
| Tuesday: | 8:00 AM - 4:30 PM |
| Wednesday: | 8:00 AM - 4:30 PM |
| Thursday: | 8:00 AM - 4:30 PM |
| Friday: | 8:00 AM - 4:30 PM |
| Saturday: | Closed |
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