Family owned & operated.
Residential and commercial plumbing, heating, air conditioning, faucets, bath tubs, showers, sinks, toilets, bathroom remodeling, water heaters, water softeners & water filtration.
Yes
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
8% | ||
3% | ||
5% | ||
0% |
"I did receive this complaint from the customer in regards to the miscommunication as addressed in the customer’s reviews. We would like to address our opinion on the issues below: The customers 1st complaint was based on our office staff needing to ask more questions as outlined in her complaint. Our call center takes up to 100 calls a day which makes diagnosing every issue very difficult over the phone hence why we send technicians to diagnose this issue. The customer advised me that she was a physician and she needs to ask questions in order to diagnose the patient. She stated we should be doing as well. There was a miscommunication between a shower “knob” and shower “valve” which was a mistake on both the customer and Petcosky and Sons. I told her I would work further with our dispatchers to hopefully prevent an issue like this in the future. The accusation that I pointed complete blame or told her it was her fault is completely false. I simply said it was a miscommunication between both parties. The customers 2nd complaint was in regards to not having the proper part for the faucet repair. I told her there are thousands of different parts and manufactures of equipment and sometimes we do not carry an exact part for a certain brand of faucet. She also said we should have our customers take a picture of the faucet and send the pictures in so we can have the part prior. I did tell her the reason why we don’t have customer’s take pictures is because sometimes they are elderly, or they send a picture of the wrong part. Luckily the technician did have the part on his service van and was able to complete the repair. In closing, the customer advised me numerous times she was so upset because she is a very busy person (which we can understand) and we have wasted her time even though we did repair the faucet. So with the customer’s dissatisfaction I told her I would credit the service call and repair. The tech still did charge her as written in her complaint. She since has been issued a complete refund. The refund check was mailed on 10/16/2015. The customer was still dissatisfied even after I informed her I would give her a complete refund. We are also very confused because the person that wrote this review was not the customer where this situation happened. In fact we do not even service the Ithaca, NY area. Sincerely, Justin Petcosky Co-Owner"
"[member's name removed], Estimate was sent out on 9/21/2015 as promised. If you have not received this quote as of yet, please contact our office. 607-797-0160."
"Petcosky and Sons would like to respond to the following review based on the comments below: System efficiency issue: When sizing the system for the house, we didn’t realize when we had to upsize the boiler due to a heat loss calculation. Different capacities of boilers are available, and the boiler sized for this location did not meet 82% Efficiency by 1.1%. 1.1% difference in the life of the boiler is negligible along with the cost of operation. Petcosky and Sons did believe the boiler would meet the 82% requirement for the NYSEG rebate. After finding out the boiler size missed by 1.1%, Petcosky and Sons gave the rebate back to the customer that they would have received from NYSEG. Based on the customers concern with the efficiency, Petcosky and Sons quoted the best applicable option taking the customers concern into consideration (There is no such thing as a 90% efficient Steam Boiler). Boiler position: The boiler was properly positioned based on the way the existing piping orientation and does not create any problems for future servicing. Bathroom radiator not heating properly: The piping to the radiator was not pitched properly which was causing issues. We advised the customer of the issue and it was related to existing piping which was not part of the original quote. As of this date we have never heard anything from the customer regarding this matter. Piping reconfiguration: Reconfiguration of piping was due to the new boilers manufacture specification that Petcosky and Sons strictly follows on EVERY install. Water heater: The water heater installed was a standard Bradford White current production model and not considered primitive. The gas valve used by Bradford White (which is a MAJOR manufacture of hot water heaters) is a standard gas valve. Petcosky and Sons installs up to 500 Bradford White hot water heaters a year and we have never received a complaint from any other customer in regards installing primitive hot water heaters. In closing, we value our customer’s feedback when justified. In this instance we wish a further phone call would have been made to Petcosky and Sons so we could address the concerns promptly. Sincerely, Jeff Oliver Operations Manager"
"Mr. [member name removed], Thank you for taking the time to review our company. We appreciate your review and look forward to assisting you again in any of your service needs."
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Sunday: | Closed |
Monday: | 8:00 AM - 4:30 PM |
Tuesday: | 8:00 AM - 4:30 PM |
Wednesday: | 8:00 AM - 4:30 PM |
Thursday: | 8:00 AM - 4:30 PM |
Friday: | 8:00 AM - 4:30 PM |
Saturday: | Closed |