Clean Earth Septic Service
About us
Accepts checks, credit, or cash.
Business highlights
Services we offer
1 ton dump truck, Septic pumping & inspections, baffles replacment & risers installed, ditches, drain tile, electronic tank locating, footers, grease trap pumping, light excavation, motorized sewer line cleaning, repairs, septic tank certifications
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 100% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 0% |
"We were dealing with multiple people on this you directly and your contractor. We were informing 2 different people at multiple times that we were having equipment issues. We received your messages but had told your contractor as we believed he was on site at the time when he tried contacting us that we would not be able to do this job due to equipment failure and we suggested another company at that time. It is unfortunate we could not get this done for you, we have done multiple succeful jobs for your contractor in the past. Again we had two people contacting us, and before the appointment I informed your contractor it just is not going to happen unfortunately. We figured at this time that he informed you that other arrangements need to be done, that's were things went wrong on our end. We should have made that more clear directly on your end as well. We fully believed that everyone was aware after attempt to reschedule that we would not be able to do this job. We will make sure in the future when multiple people are contacting us thru text message and voice that both parties are informed updated properly. We strive to get all jobs done and have satisfied customers."
"We are very sorry to hear that A member was not pleased with our prompt communications to him on a difficult day of equipment issues and road construction issues.. We tried everything in our power to get to this job and when it was clearly not going to be possible we very promptly steered him to a fellow trust worthy pumper in his area we knew would take care of him! We also offered to come out over the weekend not five days later! ( the pumper we suggested was used) Clean Earth Septic is a small very business that tries our hardest to make people happy. I understand 100% a bad review for a provider that just blows off an appointment with no communication to the customer, That is not the case here, unfortunately not everyone is understanding of this and warrants this as a reason to write a review of this nature on my conpany. I am open to suggestions from This member on how he feels we could have communicated to him better this difficult day we had that would not allow us to keep our appointment with him. I do hope to get the opportunity to be a service provider for this member in the future! Levi. Carling. Owner clean earth septic service"
By the way, the Drain Brain tech who came out worked very hard and was polite and professional. Their fee was $200 but the problem wasn't fixed and he left my basement toilet leaking after taking it off in misdirected attempt to diagnose the problem (which was obviously with the outfall pipe from tank). My big complaint is with their office manager/receptionist who sounded exceptionally spacey on the phone every time I talked with her. They came on a Thursday and thought they fixed it, but we were backed up again by the next evening. I called them on Monday and they promised to come on Tuesday. Waited all day at home and finally called them at 4:30. She said, "oh yeah, I remember talking to you" and then lets me know that the Ithaca plant shut down and they wouldn't be able to come out for a week! I was a customer with a blocked septic system unable to let water go down my drains and she doesn't even bother to call me. The Drain Brain owner should either give her intense training and supervision or replace her.
Levi, the owner, went right to work and answered questions I had concerning the tank and his business. He was very informative, and avery nice person to talk with.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1051 State Route 224, Van Etten, NY 14889
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