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METRO MAID INC

4.6(
27
)
Janitorial Service, Walls & Ceilings - Clean - For Business, Maid Service,

About us

No one likes dirt. Unfortunately, in today’s hectic world, finding time to fight grime and messiness is next to impossible. If you’re tired of your messy home but can’t find the time to clean it, call Metro Maid Inc. Since 1998, we have been keeping homes in Nassau County sparkling clean with our expert cleaning services, and we’d like to do the same for you. Ask about promotional items.

Business highlights

27 years of experience

Services we offer

Residential and commercial cleaning, apartments, deep cleaning or post construction cleaning and more!, house cleaning, move-in, move-out

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.627 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
7%
3
4%
2
0%
1
7%
Write a review
Showing 1-25 of 27 reviews
Heilika J.
Feb 2019
5.0
Yes, I recommend this pro
$170
Great. They were very thorough, professional and efficient. There were some tough areas and they got everything.
Tom K.
Feb 2019
5.0
Yes, I recommend this pro
$216
We recently lost our house keeper who was with us for years. We called Cindy who came with two very fine ladies the following day. They gave are home a thorough cleaning. All the ladies were very polite and capable. We were so pleased we have set up the next visit.
Mary H.
Sep 2018
5.0
Yes, I recommend this pro
Extremely well. Contracted for ongoing periodic cleaning, as I was so pleased with the results. I am very happy with the work and the responsiveness of this company. I feel like I found something I can count on to make my busy life easier! This is a great feeling. This is a great service.
Godwina W.
Jul 2018
1.0
$350
This was the worst experience that I have ever had with a cleaning service. I hired this agency to clean a home for a client and nothing that was promised was delivered. I was and stil lam very upset and dissapointed with how the owner of this company handled everything. I would never use nor recommend this company ever!
Response from METRO MAID INC

"The house need fixing before cleaning for showing open House. Sinks and shower stalls were leaking and water came out from the broken pipes in the basement. The ceiling of the basement's bathroom was broken and cement and debris were on the shower floor. We did to clean the whole house and tried to remove the glue from the wood floor, and removed the mildew on furniture and get rid of the muddy smell in the basement as requested. Your customer (seller) leave us the house in a terrible shape for cleaning. We are able to clean the house Not to make a New One. Regardless the conditions, we cleaned the whole house. Hope you understand the situation we were in."

Carrie R.
Mar 2018
5.0
Yes, I recommend this pro
The owner brought two women with her to my house, on time, to clean it from top to bottom. They went over the original time estimate but did not charge extra for this and did a very thorough job of cleaning everything. I look forward to using their services again.
Charlie A.
Feb 2018
5.0
Yes, I recommend this pro
$475
All were professional, hardworking, and diligent. I would recommend.
David D.
Sep 2017
5.0
Yes, I recommend this pro
Cindy and her team did a fantastic job cleaning - above and beyond any cleaner I have used previously - her team was communicative, responsive and friendly. Cindy was communicative in setting up the appointment and on time. I look forward to using them again and having them in m home. Metro Maid is my go-to home cleaners from here on out - thanks for the great job, worth every penny.
ALLEN R.
Sep 2017
1.0
$150
badly. The woman stayed for 4 hours and cleaned very little
Response from METRO MAID INC

"We did not clean your house yesterday, there must be a misidentified us (MetroMaid) with other company. We don't send one woman to work and the charge for 4 hours would have been $320 plus sale tax. Please review your record before giving out review. Thank you for your attention."

Howard G.
May 2017
5.0
Yes, I recommend this pro
$550
The cleaning people did an excellent job with the kitchen cabinets, the slate surface surrounding the fireplace area, the wood floors, and the bathrooms. We were particularly impressed that the slate, which looked worn, looked like new after they finished with it. The cleaners worked around six hours are were meticulous in cleaning every part of the house except the windows and tile floors in the kitchen and den, for which we had previously hired other people. We were very pleased with the job they did, and would hire them again.
Trisha B.
May 2017
5.0
Yes, I recommend this pro
Called at the last minute after someone else cancelled. Team was there super fast and did a great job. Very satisfied and would hire again.
Russ F.
Apr 2017
5.0
Yes, I recommend this pro
Excellent job, bathroom, kitchen, etc.
Susan M.
Mar 2017
5.0
Yes, I recommend this pro
unknown
Trisha B.
Jan 2017
5.0
Yes, I recommend this pro
unknown
Sharon L.
Jan 2017
4.0
Yes, I recommend this pro
$16,234
Very well. Cannot give details because I have a home health aid at mother's home when they clean. I'm not there. But I met with owner Cindy Tam and she is very personable and professional and pleasant.
Zina R.
Jan 2017
5.0
Yes, I recommend this pro
The owners and staff were extremely professional. I could tell that they were focused on providing quality work because of their attention to detail. I felt comfortable with the decision to hire Metro Maids and would highly recommend.
Gwen W.
Oct 2016
5.0
Yes, I recommend this pro
$350
The cleaning service went well. Cindy and her employees were very nice and completed a thorough cleaning in less than 4 hours. There are hardwood floors throughout my house which came out amazing after the ladies completed the job. I would definitely call Metro Maid again.
Stephanie C.
Sep 2016
5.0
Yes, I recommend this pro
$1,000
Cindy is the best!!! She figured it would be better to have 3 girls cleaning for less hours than 2 for more. As it turned out, the 3 girls needed to clean for 8 1/2 hours but it was worth it!!! My parents home (which is pretty large - 5 bed/3 bath) was cleaned in places I never think it was cleaned before. The girls were absolutely lovely and did not dawdle at all - they cleaned ALL day long. I recommend MetroMaid and Cindy for any job small or large. You are getting the personal attention of someone who really cares about the job they are doing and the people they are doing it for. Hard to find anyone this kind AND good at their job!!!!! HIGHLY RECOMMEND
Kathy T.
Sep 2016
5.0
Yes, I recommend this pro
$550
Cindy was very accommodating as to our time table and the two individuals that performed the service were hard working and meticulous, The work exceeded expectations.
Avinash D.
Jul 2016
5.0
Yes, I recommend this pro
$600
Everything was great. They were more or less on time, very courteous and efficient. They bring their own supplies (including vacuum) and didn't disturb me at all. There were 2 girls who did the entire house.
Roland L.
Jun 2016
3.0
$230
The owner Cindy Tam came to see my house. We discussed and agreed on a price per hour for 4 hours. 2 ladies came to clean the house and did a good job, but they took too long to clean. They could not finish cleaning all the areas in the house we needed to clean. The owner complained the ladies needed more than 4 hours to clean my home, and she would have to charge me $75 per hour. I've had people come over to clean my house for over a decade, and it takes 2 people 3 hours on average to clean my house from top to bottom. I can see how Cindy could try to charge us more since she charges per hour, and I did not like her approach.
Response from METRO MAID INC

"The reason Mr. & Mrs. [Member Name Removed] was unhappy with me because I can not continue to clean their house with less money and not enough time. I did give a promotional rate for the initial cleaning for 4 hours. And I was told to skip a dinning area and sitting room. We even spent nearly 5 hours which was my estimate. We are proud of our work. we can not lower our price for providing lower standard."

Susan M.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Steven L.
May 2016
5.0
Yes, I recommend this pro
$165
unknown
Gerald V.
May 2016
5.0
Yes, I recommend this pro
$350
 They cleaned my mom's house which had been neglected for dusting over the last few years.  It was tidy but not very clean.  By the time they left the house was immaculate and fresh and looked beautiful.  Cindy and the women in her charge accommodated every request I had and even went above and beyond by running to the store to buy a product that would make the floors sparkle!!!!  I wish I lived near them and could have them clean my home regularly.  They are top-notch pros.
Valerie M.
Apr 2016
5.0
Yes, I recommend this pro
$800
They arrived timely, I previously requested additional people so it can be done in one day. They did a great job, I did need to direct Cindy in where I wanted the focus. It was t cheap but they really cleaned the place
Barbara K.
Apr 2016
5.0
Yes, I recommend this pro
$200
They came on time. Were accommodating, friendly and qualified.  Asked me specifically what I wanted done, and performed the job well.   I would use this service again.
Showing 1-25 of 27

Licensing

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FAQ

METRO MAID INC is currently rated 4.6 overall out of 5.
METRO MAID INC accepts the following forms of payment: CreditCard
Yes, METRO MAID INC offers free project estimates.
No, METRO MAID INC does not offer eco-friendly accreditations.
No, METRO MAID INC does not offer a senior discount.
No, METRO MAID INC does not offer emergency services.
No, METRO MAID INC does not offer warranties.

Contact Information

360A W Merrick Rd, 360A west merrick road,, Valley Stream, NY 11580

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