Air Design Inc

Great experience, extremely courteous professional staff, very fair pricing. Will definitely call again! Appreciate the communications and follow up as well! Job well done.

What I needed was someone to tell me if my heating system was up to speed for the upcoming winter. I realized there were a couple zones in the home that weren't heating properly. This service call was a waste of money. The guy that came out did not appear knowledgeable in multi zone radiant heating. I also feel like he made sure he stayed over 30 minutes so I could be assessed an additional charge. He kept asking me questions as if I should know more about heating than him. He ended up taking a picture of the system and said he would have to do some research to figure out how to fix it. He also gave me the option to replace the entire system, and said he could give me a quote. I really had other things in the home I wanted him to take a look at, but seeing how long it was taking, I just cut my loses. After 00:45 minutes he was done. 10 of those minutes he was in the bathroom. It cost me $228.12 to end up dealing with the same issues. I gave him exact change. Haven't heard from him or the company since. Angie's List is hit or miss.

Very fast and professional. Labor charge was OK but was charged $135 for a part that I could have bought for under $20

We were satisfied with their service.

Their estimate was the best of the four installers I had come to the house. They were on time, they prepped the floors with drop cloths and they finished the installation in one day without a hitch or collateral damage. I would hire again in a heartbeat.

It was excellent! The company and subcontractors were all great. Everything was clean and we are very pleased with the work performed. I've really enjoyed working with them and would certainly recommend them!

They fixed the problem that the previous company were stringing me along for 3 years. They found the leak & repaired it. Everything went well!

unknown

It was a pleasure dealing with this company from start to finish. Jim came to my house and explained why the combination of central air and mini splits worked best with my house. I have an older house without duct work. Installing central air on the first floor was not possible so we went with mini splits. I had 4 other companies come and give me estimates. Air Design was the most creative and also treated me with respect. Jim answered all of my questions. They got the permit for me and Frank led the team in the installation. They worked hard; it took a day and a half. In the end, the guys cleaned up the house inside and out beautifully. Frank explained how everything works patiently and clearly. This is a great company. And now I have central air!

UPDATE:

I've since had another company come and resolve the situation without installing any bleeder valve. The problem was the pipes were frozen and all a bleeder valve installation would have accomplished is bleeding more money from my pocket.  I think Air Design's technicians are incompetent and/or lazy in the fact that they not only were not able to properly diagnose and repair the problem after 2 visits, but they also wanted to charge me more money for a part that clearly wasn't needed.   The other company came and diagnosed and repaired the problem in one visit.  When I am ready to install a new system,  I will not be calling Air Design to do the work.

unknown

We have a two story, high ranch home without a basement and were looking to install / upgrade our central air conditioning system and switch from baseboard heat to forced air. At the time of the installation we were also building an addition on the home and repairing storm damage. The installation was relatively complicated as we needed to run duct work from the attic to the first floor and wanted to create multiple zones. Also since there was new construction going on we needed to coordinate with the general contractor, plumber and electrician. The entire home was open we did not want to box in any vents and were adamant that all duct work was in the wall. We spoke to multiple HVAC companies and ultimately decided to go with Air Design because they were able to come up with good ideas on how to route the duct work efficiently and we felt that offered the best all around approach.
The project went very well. Air design came on time, as scheduled and brought a large team to complete the job quickly. We've had the system for 2 months and it is working very well.

unknown

We had a terrific experience with Air Design, which installed our Carrier roof-top packaged unit air conditioner (Model No. 50VG-A36-30TP).  James and Frank, the brothers who run the business, are good people and really involved with their customer?s projects.  We had a difficult project and could not have done it without them.  
We have a 70-year old townhouse that had a central air conditioning system installed many years ago.  The condenser and air handler were on the roof and directly circulated air in the house via ducts in the ceiling.  The old system was noisy and inefficient when it operated and then died and began to leak.  Our roofer removed the units and we made do with window A/C units as we tried to figure out what to do.  
Our old unit was not built to code which requires A/C units to be mounted on steel I-beams that straddle walls, instead of directly on the roof.  We also weren?t sure if our duct system could handle new systems and we wanted something more energy efficient.  Since central A/C units in townhouses are rare, few of our neighbors could offer useful advice.  Standard vendors such as Sears do not do roof-top.  Putting the condenser in the yard would require ducts in the floor and an air handler in a closet.  We wanted Carrier, a reputable brand and contacted its authorized installers.  Air Design stood out with their service.  
Every company would send a rep to assess our project, answer questions and prepare a quote.  James from Air Design was the most patient and helpful.  He listened to our needs and desires carefully and gave us his best judgment.  We wanted to choose from a selection of Carrier models based on features, efficiency and price.  James recommended several roof-top package unit models prices that were competitive with split-systems.  The packaged units combine the condenser and air handler in one box.  We also considered duct-less split systems, which have condensers mounted on the walls outside the house and air handlers in each room.  They are quite popular among our neighbors, but we wanted the comfort of central A/C (the ductless systems can cool individual rooms but generally not the hallways) and we didn?t want to punch holes in the walls, which are necessary for ductless systems.  We researched the options that James gave and chose the Carrier 50VG-A36-30TP because it has variable-speed condenser, efficiency rating of 16.0 SEER and relatively quiet operation (72 dB noise level).  
Then we had a lot questions about how to make our existing ducts work better.  We emailed him various ideas we had about adding switches and dampers to the ductwork to divert the cold air upstairs and downstairs.  James dissuaded us from these ideas even though we were willing to pay for them.  He drew diagrams and explained that the dampers would not be effective in our ducts.  He assured us that the packaged unit was sufficiently powerful to cool the whole house and is more energy efficient than what we had before.  We were also concerned about noise because our neighbor is a pianist who is quite sensitive to vibrations.  James said rubber pads under the unit should absorb most of the vibration but also offered springs to be installed underneath the box. We chose the springs.
After we resolved these issues, which took dozens of emails, James brought his brother Frank over to prepare for the installation.  The roof of our townhouse has limited space so Frank carefully measured how to position the unit and steel beam, which had be lifted to the roof by truck-mounted crane.  Frank was well-versed with our project because James had consulted with him about our questions.
On the day of the installation, Frank led the crew, who worked very quickly and diligently.  The rigger truck came by in the morning and lifted the cargo on to the roof in a matter of minutes.  Frank was hobbled by a broken ankle but still worked alongside his men, George, Tyrone and Michael.  George is amazingly skilled.  The Carrier unit itself does not have mounting holes for the spring shock absorbers, so he added a pair of steel bars underneath the box and attached the springs to the bars.  The guys cleaned our old ducts, cut grooves in the walls for the beams, installed the beams, mounted the A/C unit and began to apply the masonry to seal the beams. Then my dad remembered that he had some left over metal flashing that he wanted to insert under the beams to reinforce the roof.  Frank agreed to lift up the rails, which at that point were very heavy with the A/C unit on top, and had the flashing inserted underneath.  May the lord bless Frank?s ankle.  He was in some pain but wanted my dad to be assured.  The crew then built the exterior duct that connects the A/C with an opening on our rooftop and connected the electricals.  
After some testing, the crew cleaned up and Frank taught us how to use the new Carrier thermostat.  He kept stressing that the new system is more efficient because it removes more moisture and makes the house more comfortable without having to lower the temperature as much as before.  Indeed it?s true.  Before, we had to keep the thermostat in the mid-70s but now the upper 70s is quite comfortable.  
It?s really nice to be able to go from room to room in the summer time without feeling a temperature difference.  The unit works like a charm.  The noise is faint in the upstairs bedrooms and indiscernible on the first floor.  There is no vibration whatsoever.  With the window A/C units gone, our rooms are brighter and quieter.  We are very happy with this project and really thankful that we had Air Design.  And James and Frank have been very responsive to our questions and needs post-installation.  Thank you Air Design!  We recommend them to our friends.  They are knowledgeable, helpful, and install first-rate Carrier products. 

I was very impressed with their service. Jim was responsive and arrived promptly to assess decrepit boiler, gave his opinion on a full replacement and provided multiple estimates on different boilers. He explained everything and how each boiler worked including a high efficiency one that was a bit higher than my budget. This aIllowed me to make an informed decision on what to buy.
I made the decision and signed the contract. On the day of the install, his people arrived on time, worked efficiently and had everything completed in 6 hours including clean up and haul away of old boiler.
He even guided me on how to apply for my 10 year warranty AND energy rebates I was entitled to.
All in all, great service.

The entire process from start to finish was smooth and professional. Air Design is a family owned business in Valley Stream in operation for 45 years. We met with James Padavan for an estimate. He was delightful - fully explained every detail of the installation to my elderly parents and offered us several options. We met with 3 other companies and none of the others put us at ease the way Air Design did. They were prompt and courteous for all appointments and made the installation swift and efficient. My parents couldn't be happier!

All the workers were friendly and courteous to my wife and kids. They did a very neat job. They were also fast and efficient.

They were pretty good when they came. Sometimes it was hard to schedule appointments. I had no problems with them when they came.

They were absolutely terrific . They were easy to reach. They were detailed with their estimates and very clean with their work. They were on time and very professional. The owner took time to explain the entire new unit and how to use it. The owner is very knowledgeable and was very reasonably with his work. We will be using them to service our unit every year.

I called Air Design, because we had used them to charge our freon in our central air system this summer. I asked if they also were heating specialists and they responded as yes of course we are. We have an old steam boiler and radiators in our home and our heat was not working in the upstairs portion of the home. I arranged for a service visit and the technician arrived within hours as promised. The first sign for alarm, should have been the technician was immediately on his cell phone asking someone questions about our system. But I let him do his job, hes the expert right? After him walking through all of our house, looking at our radiators for about an hour he told me the system was fixed. He said he bleed the lines and that he changed some of the valves, but we should replace them. He said the system was in good condition and left. He collected almost 300 dollars from me. The next week when we went to turn the heat on, we didnt have any heat in the upstairs again. I called the office and asked what i was charged for and told them our situation. They said it was the cost of the labor and the service visit. My response was I understand that, he took the time to come here. BUT Nothing was done, and he left and told me he fixed it. The man at the office proceeded to ARGUE with me and raise his voice several times telling me. Mamm, you were charged for the labor. Well i told him that wasnt fair, they didnt service or repair anything and I didnt call to argue. I asked if he was going to send someone to fix the system and he said for another charge. At that point, I said I will no longer use Air Design for any services. Two big issues, how do you charge us for a service visit and not do anything other than turn on the system? I could have done that and seen it wasnt working thats why i called a professional? Two, how do you argue with me on the phone and then tell me its another charge to come fix it. When you told me in the process of yelling at me that your technician is not trained to service the system we have in our home? How did he leave and tell me he fixed it? I now found another company to come that specializes in heat. They read Air Designs receipt of work and also i told them the story and they said i was SCAMMED. They didnt do anything. WHAT A POOR way for a local business to act. Its a shame that people still are out there doing this as we would have continued to use their service for years on our centrai air had they been honest that they are not trained for heating systems.

The technicians found that the freon level was very low and several dampers at the air handler were closed. They opened the dampers and diagnosed a leak at the condenser unit, which they suggested did not need to replaced right away, so we agreed to have them charge the system with freon. Subsequently, they found a second leak at the air handler, which they suggested did need to be replaced right away and we should not run the unit. This was at the end of June, when it was 95 degrees outside. We paid $500 for the visit and the freon and were told that someone would contact us with the cost of the replacement valves for both leaks. After two weeks of calling the office to get an estimate on the repairs, we finally were able to set up an appointment to have the valves replaced. The morning of the appointment, we called the office and were told that they could not perform the repairs that day because the parts were in Tennessee. Even though the technician who initially came to the house seemed honest and informed us of every step he performed, the management team in the office was unable to execute timely repair of our system. We ended up calling another company to perform the required repairs at a lower cost than quoted by Air Design. The system is still working great.

They were very professional, nice and very clean. They were courteous. I have nothing negative to say about them.

Our family has used this company for a very long time now. They are very dependable, they always ensure that the customer is one hundred percent satisfied before they leave and their prices are very competitive. I highly recommend them.