VALHALLA GARDEN CENTER

Last year we purchased 12 Arbor Vitae for a hedge. Eight of which died. Possibly due to bad winter although three others that were purchased from another local , albeit more expensive nursery survived and thrived. We took proper precaution prior to winter and shielded the new trees with a staked barrier to protect them from the road salt and harsh winds.

Early in may we purchased 8 more to replace the dead ones. They did not take any responsibility as to the death of the trees we purchased from them and told us that many of their trees died as well. They gave us a small discount towards the purchase of 8 new ones and stated that it would take 2-3 weeks before they come to plant them. After 7 weeks and many irate calls that were frustrating later they came. We were in the kitchen having breakfast waiting for them to come literally 50 yards away from the planting site. They came like thieves in the night and literally planted all 8 in less than 15 minutes, left the dead trees in the front of our property although they had promised to take them away, did not ring the bell to ask us were to plant them and therefore planted them in wrong area. One thing I give them credit is they were so quite even our two dogs did not hear.

We recently moved to this area from 10 miles south of here. We have used other local nurseries such as Rosedale and Sprainbrook and had excellent experiences with them.

This is our first online rating of a merchant because we like to give everyone a benefit of a doubt but the frustration we experienced with this place forced us to.

This place is AWFULL. They are rude, incompetent and unreliable. Save yourself the frustration. There are so many other reliable places in the area so you can easily avoid this place.

Unfortunately, I cannot comment on this since the work was never performed.

They had put the original system in 10 years ago and have maintained it yearly, by draining it in the winter and starting it up in the spring. They replaced the box when it stopped working.