COLLAR CITY PAINTING LLC

Did the job wrong from the get-go, refused to repair/correct mistakes crew made, after owner admitted as such. Once job got underway and problems pointed out, owner NEVER communicated by phone, never responded to phone calls or emails except by text, and invariably avoided answering/responding to concerns. Skipped out of job and refused reimbursement. All friendly/down-to-earth guy to start, but as job went south, so did he.

Pretty good estimate for work to be done and 5 yr warranty on painting got us signed on the dotted line. It did take a while to have painters come and get started after contract was signed. They worked steadily however the quality of painting was not what was expected. Trim color paint was splattered on house paint, house paint was on trim, paint splattered on concrete work and screens. Front door was painted another color and that paint was on the brickwork in front of the door and also on the white on the inside of the door. When we complained we were told it would be remedied but it took forever to get them to come back. A year after the painting we had issues with cracking and blistering of the paint and attempted to reach company numerous times. Most times when we called we got an answering machine. Finally we got a call back a month later and then they came and fixed the areas that were an issue a month after the phone call was returned This year the same issues are occurring and after almost 2 months, we are still waiting. Twice we were told they would be here to do the repair and they never showed and never called. This has been an issue with this company since painting was done. Not very reliable at all. A five year warranty is not of any use if they do not respond to your calls or come to do the work. I do have to say that they initially painted some additional areas and did not charge us for that - one point in their favor.