William C Rott & Son Inc
About us
No subcontractors used. 4th generation family business, established in 1909.
Business highlights
Emergency services offered
116 years of experience
Services we offer
Roofing Repairs and Renewals- Replacement Windows and Doors- Siding and Trim - Gutters and Leaf Relief Services: Roof Cleaning/Algae Removal - Gutter Cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.341 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 12% | ||
| 5% | ||
| 2% | ||
| 10% |
Showing 1-25 of 41 reviews
Carol S.
Jun 2025
The staff at Wm. C. Rott and Son, from the estimator to office staff to roof installers were all exemplary. Mike and his son Mike who did our roof were excellent and took the time to insure that our roof problems were solved. They were very professional and a pleasure to work with. Highly recommend this company for quality materials and workmanship.
Pamela M.
Apr 2022
Scott was professional. His workmanship was excellent. The products used were of high quality.I would highly recommend Scott and the Wm.C.Rott and Son Co. Pam M
Sarah R.
Dec 2020
It went extremely well, from the initial contact by phone from the company rep to the salesman's visit to provide an estimate to the work done by two seasoned professionals. I am thrilled with how my new gutters look and work. The salesman also did an estimate on my garage gutters and repairing the flashing on my chimney. He said I could wait until after the winter for that to be done, and on his own time and without charge he nailed in some of the extruding nails. But yesterday I saw that the garage gutters are really pouring out rain in the wrong places, and I called to schedule to have the work done sooner than spring. Tomorrow I will sign the contract and I know they will do the work as soon as it is safe to do it (we have had a lot of snow and rain, and temperatures are in the low-to-mid-30's. But I was so pleased to learn that this company does this work year-round, weather permitting. Is A+ an option for me to give this company?
Kelly Y.
Aug 2017
Good; no concerns.
Marsha H.
May 2016
prompt, showed up when they said they would, stayed to estimate, listened, did what I wanted
Stephen T.
Dec 2015
unknown
Deborah M.
Oct 2015
unknown
William K.
Sep 2015
We contracted with Rott for a full roof rebuild: removal of old roofing material, re-build of roof decking, extension of the eaves to add fascia venting, replacement of a skylight, and shingling. Rott's services are on the expensive side, but you get what you pay for: the work was very high-quality and done with impressive attention to detail. The work crew was punctual, professional, and hard-working. We were especially happy with the crew boss John, who was very responsive to questions, and made sure we were kept involved in the process. An especially nice touch was the daily cleanup: all debris was removed each evening, and our yard was left in perfect shape. Interior cleanup of the attic at the completion of the job was likewise extremely thorough. Our new roof is solidly built, and really adds to the cosmetic appeal of the house as well. Great job!
Susan S.
Aug 2015
unknown
Kevin I.
Mar 2015
It was a good service. They were professional and did a good job. There was nothing that I disliked about them.
Response from William C Rott & Son Inc
"We really appreciate the positive review and the chance we had to do business with [member name remove]"
Kevin I.
Mar 2015
It was a good service. They were professional and did a good job. There was nothing that I disliked about them.
Response from William C Rott & Son Inc
"We really appreciate the positive review and the chance we had to do business with [member name removed]."
Michael B.
Mar 2015
Installed all 7 windows in a day. Came back to do the trim and insert the screens a week later because of weather conditions being bad at the time. They did a good job installing the windows and cutting and installing the trim. Cleaned up fairly well but they did leave a good amount of saw dust behind. They also scratched the bedroom doors of the rooms where the windows were installed. I didn't see how it happened but one of the doors had a really big gouge in it. Some of the screen were slightly damaged but nothing major.
Sharon O.
Mar 2015
unknown
Response from William C Rott & Son Inc
"It is clear (removed member name) has been left feeling less than fully taken care of. This is an unacceptable result, and we apologize for that. We would welcome the opportunity to talk directly to (removed member name), if she were willing, so we could address the trouble directly. This would allow us to learn what can be learned, to do better in the future, as well as offering what we can to make up what was lacking, if possible. A concern we have is the ‘time line’ listed by (removed member name) is significantly different from our records. We did the work on record in Jan. 2006, not June, 2013. We wonder if we someone else may have done something in 2013. In any case we would like to talk to (removed member name) to get clarity and own what we need to own as far as deficient service. Thanks for the opportunity to respond. Steven J Rott"
Kathy C.
Feb 2015
It was about $800 because they go by hour and how many men. It took two men at least two hours to do it. I had real bad ice. That's why I wanted it done before something happened. They did a very good job. They cleaned up after themselves, which was great. They were right on time. I thought the price was a little bit high.
Barbara L.
Dec 2014
We have used William C. Rott and Sons for several years now as our go-to company for certain home needs. This includes a new roof, gutters, insulation in the attic and exterior trim work around our garage and fascia.
They have always been extremely professional.
By this we mean they do wonderful, thorough work and are very courteous and friendly and answer all your questions. This professionalism carries through from the owner to the office personnel, the sales reps and the technicians who do the actual work at your home.
We would not hesitate to use them for future projects and we highly recommend them.
They have always been extremely professional.
By this we mean they do wonderful, thorough work and are very courteous and friendly and answer all your questions. This professionalism carries through from the owner to the office personnel, the sales reps and the technicians who do the actual work at your home.
We would not hesitate to use them for future projects and we highly recommend them.
Response from William C Rott & Son Inc
"Thank you for your review! We appreciate your time, encouragement and confidence in our family business, as well as our opportunity to help you shield your home. Sincerely – Julie Rott"
Jerry G.
Nov 2014
As far as the preparation for the roof cleaning and the roof cleaning, I was extremely pleased. A lot of the houses get these black streaks in the roof and it makes them look really bad. Some people replace the roof and you can actually have it chemically treated. It just kills the mold and makes it look brand new. The roof looks like it is brand new. They did a beautiful job. Price-wise, it is the most expensive quote I received, but what I liked about talking with them is they are a well-established company. It has been in the area for a long time. The other people that I had talked to had only been doing this for like about the last year or two years. A couple of the other companies I had contacted would not provide me a quotation in writing. They wanted to do the job and when I pressed them for the specifics of insurance, they do not have it while Rott and Sons provided me a written quotation and list of terms. So, everybody understood exactly what we were doing here. I had asked for some additional precautions to be made around my yard because they are putting chemical on the roof and there could be over-spray. They took care of it, no questions asked. So, as far as the job was concerned, I was very pleased. They listed on the quotation approximate time frame. They had called me ahead of time to say that because of the weather, they would be a couple of days delayed. I was pleased that there was good communication so I was not left hanging like when the guys are going to show up; that part was very good. Payment at the end of the job was very simple. You can give them a credit card number or write them a check. They also left with me a survey that they did not want me to fill out until 30 days after the job. They wanted to make sure I was fully pleased with the job. Overall from an experience stand point, it was very good. The only thing that was a little bumpy in the beginning was when we first sat down for the quotation. I do not know if it was the person they sent out or not, but he had a really hard time of quoting the job. He actually called the owner. He had to send them pictures using his cellphone of the house and the owner provided the quotation, but on the days said and done on my mind, it gets down to was the home owner happy with the job, and I was extremely happy with the job. I thought the price was high but on the other hand I was not going up there and try to tackle it myself. I was willing to pay more for someone who I felt was dependable.
Response from William C Rott & Son Inc
"We very much appreciate the opportunity to work for (member name removed). We also appreciate the encouragement and (member name removed) taking time out of his life to do this. Thanks Again! Steve Rott GM"
Dale M.
Oct 2014
They did not come for two months and we had to call them a couple of times. As far as the gutter cleaning, we were disappointed. They just did not come and did not let us know when they would come. We had to bug them down and we had finally somebody to come after the snow. The person who cleaned the gutter was not happy about that and we told him that we have been asking for the cleaning service for two months.
Response from William C Rott & Son Inc
"If this was the [member name removed] experience it certainly does not reflect our desired way of handling things. We are always looking to improve on our system of responding in an appropriate, timely manner to our customers. As it sounds like the Maertens were subject to an unreasonable experience at our hands, we are reaching out to them with an offer for a free gutter cleaning this fall, to make up for their frustration in the past. We appreciate the opportunity to respond and hopefully restore confidence in our claims to proper follow through. Thanks again. Steve Rott General Manager"
Jean K.
Jul 2014
unknown
Response from William C Rott & Son Inc
"We have looked into our records to see what happened in Ms. [member name removed]’s case. While we understand because of the distance of time that all things may not be recalled (and is why we keep thorough notes, to be make up for our own memory limitations) we do have a variation of the story to tell. Our records show the work was done in the fall of 1998. We have a repair order in June of the following year that shows we went back and cleaned and sealed seams. The next correspondence was in 2004, where Ms [member name removed] detailed her experience to one our ladies in the office who recorded it in her file. She mentioned the first year leak, and then said no leak the following year, but said this year it started to leak, and could we do anything. We responded that we could reseal it for a nominal cost. They said they would try and keep the snow and ice off it themselves and possible seal it themselves. Ice and waterguard was discussed for the main house but the discussion was not followed up on. As we did not do the main roof but only tied into it, It is likely that that connection is part of the problem when the winter ice and snow was under way, especially because there was no overhang on part of the main. This would not be part of the work we did. We could have given them options to install Ice and waterguard on the main, and that may have helped or they could have had someone else do that. The sealing of the seams we offered to do but they declined that option. The labor warrantee was for one year on labor. We often go beyond our warrantee’s, but that would of course been 5 years beyond, or 5 times the warrantee period. We do not have any other communication in the file that is now 16 years old. As to if someone (another contractor) looked at the 16 year old job and said there are issues at the connection, I would not be surprised, and also wonder if they didn’t have the roof redone, along with that connection. We are here to try and help people and even after 16 years have the file to be able to be a reliable resource. (How many others are there who could say the same). We do stand ready to help and have been ready, but as our notes show, they declined our assistance. We wish Ms. [member name removed] well, and will still be glad to help if she would like. - Steve Rott"
Denise M.
Apr 2014
unknown
Response from William C Rott & Son Inc
"We appreciate what [Member Name] has said on our behalf and know we are doubly fortunate to have her as a customer. Thank you, [Member Name], for your encouragement. We will always try to stay worthy of your trust. Thanks again!"
Marilyn G.
Nov 2013
They were good. They are professional. They were helpful, and there when you call them.
Response from William C Rott & Son Inc
"We are grateful for your encouragement and your business. Thank you !"
LAVERN W.
Nov 2013
They are a local company and I like to support them. When I called them up, they were out within a matter of a couple of days to look at the job. They did a nice job on the roof. When they completed the roof, they cleaned up after very themselves. There were no shingles or gutter pieces left around. There was one kink in the gutter and they came back and replaced it. When they put on the roof, it was a very hot day and they still did a nice job. When they were finished, you never even knew they were here.
Response from William C Rott & Son Inc
"Thank you so much for your encouraging words. Thanks also for your ongoing confidence in our family business. We’re thankful for the opportunity you’ve given us and will continue to be there for you if ever you need us again. – Steve Rott"
Julie B.
Oct 2013
It is safe to say that they made the problem far worse. Sunday, 3 days after his repair, there was a light rain. When we went upstairs that evening- we saw a huge new water spot in the bathroom directly under the new boot he had repaired- the ceiling was mushy and brown. Then we went into our bedroom and there was an even bigger spot in our ceiling where it was mushy and the paint was bubbling.
We sent an email Sunday night and my husband spoke with the sales rep on Monday Morning, and she was nice and apologetic. She told him that the Owner Steve Rott would be in contact with him about the issue that day. Once again- we heard nothing. I sent another email, and the next day she said he wanted to come out in person. When we heard nothing Tuesday, he called and informed the company that it was geared to rain on Wednesday, and any damage that was caused by the rain they would be responsible for. Wednesday morning the sales rep, the worker and Steve the owner came to our house and for the first time in this experience went up into the attic with my husband.
They agreed that the wood was rotten, and since it was when the worker did his work it destroyed the surrounding wood, worsening the leak. We expressed our disdain since we had been encouraging them to look at the wood all along. The sales man even remarked that usually when they know the wood is that rotten, they don't touch it without a complete replacement because of the damage it can cause. We expressed that we were also upset because had they looked in the first place, we would have had a discussion prior to their work- once again, the leak was not a bad one, we just wanted to take preventative measures. We were also upset that due to their lack of care, this job would now cost us thousands rather than hundreds.
The sales rep Wayne was supposed to return later that evening with different options and prices. We decided it would probably be best to replace that 30 x 16 section of our roof since the wood was rotten. Wayne told us later that day he could not come, but gave us some prices over the phone. He said that to replace that 30 x 16 section of our roof... due to our inconvenience... our discounted price would be $5500 dollars, a discount from the $7200 it would normally cost. Absolutely bizzare! We said we wanted to meet with him and go over the options. The last time we had contact with them was Thursday of last week, and we have not heard from him since.
We knew that price was way over the line, and we got a quote from another company for the exact same job, same materials, with a 50 year warranty for $3200. We are speculating but feel that they pulled the oldest trick in the book and avoided a smaller problem to create and overcharge for a larger project.
I emailed our contact at the company telling them that we decided to go another route due to their unprofessionalism, lack of contact and blatant overcharging for services. We asked for our deposit back and have not heard from them since.
If you are smart you will not do any work with this company, at least not before getting multiple quotes.
We sent an email Sunday night and my husband spoke with the sales rep on Monday Morning, and she was nice and apologetic. She told him that the Owner Steve Rott would be in contact with him about the issue that day. Once again- we heard nothing. I sent another email, and the next day she said he wanted to come out in person. When we heard nothing Tuesday, he called and informed the company that it was geared to rain on Wednesday, and any damage that was caused by the rain they would be responsible for. Wednesday morning the sales rep, the worker and Steve the owner came to our house and for the first time in this experience went up into the attic with my husband.
They agreed that the wood was rotten, and since it was when the worker did his work it destroyed the surrounding wood, worsening the leak. We expressed our disdain since we had been encouraging them to look at the wood all along. The sales man even remarked that usually when they know the wood is that rotten, they don't touch it without a complete replacement because of the damage it can cause. We expressed that we were also upset because had they looked in the first place, we would have had a discussion prior to their work- once again, the leak was not a bad one, we just wanted to take preventative measures. We were also upset that due to their lack of care, this job would now cost us thousands rather than hundreds.
The sales rep Wayne was supposed to return later that evening with different options and prices. We decided it would probably be best to replace that 30 x 16 section of our roof since the wood was rotten. Wayne told us later that day he could not come, but gave us some prices over the phone. He said that to replace that 30 x 16 section of our roof... due to our inconvenience... our discounted price would be $5500 dollars, a discount from the $7200 it would normally cost. Absolutely bizzare! We said we wanted to meet with him and go over the options. The last time we had contact with them was Thursday of last week, and we have not heard from him since.
We knew that price was way over the line, and we got a quote from another company for the exact same job, same materials, with a 50 year warranty for $3200. We are speculating but feel that they pulled the oldest trick in the book and avoided a smaller problem to create and overcharge for a larger project.
I emailed our contact at the company telling them that we decided to go another route due to their unprofessionalism, lack of contact and blatant overcharging for services. We asked for our deposit back and have not heard from them since.
If you are smart you will not do any work with this company, at least not before getting multiple quotes.
Stephanie M.
Jul 2012
Rott fixed a leak that we inherited from the previous owner of our (now) 38-year old house. We purchased this house 20 years ago (before the lemon law), and specifically asked the previous owner (actually an assistant superintendent of our local school district) if there were any water problems. He told us there were not. When we went to replace the carpeting in the family room, we first saw a line of carpenter ants, then lifted the carpet to find a one-foot diameter hole in the plywood floor, that went right through to the basement, with carpet tacking around it, still continuing to rot. When we had the first drenching rain after we moved in, the leak appeared to be above the sliding glass door on the same side of the room as the hole. We started by having a window company re-caulk the door. When that didn't work, we replaced it. When that didn't work, we replaced all the windows on the back of our home. When that didn't work, we had a "new" roof laid over our existing roof. When that didn't work, we had Salem's Roofing in Orchard Park do a tear-off and start from scratch. (Salem's deserves a review of their own, but it definitely won't be a pleasant one!) Two weeks after they were finished, we had a driving, windy rain storm. Instead of the 3 or 4 trickles we'd had prior to that job, my teenage son ended up putting a 16-gallon fish tank under the sliding glass door, emptying it every 45 minutes. It literally looked like a waterfall. They did come back and re-did a section of the roof, which brought the leak back to about the amount of a faucet. We called them repeatedly for months, but they would not get back to us, and the person who answered the phone said she was just a secretary and that she'd give the messages to "Mr. Brown" or the owner, but we were NEVER called back again. So... since that obviously hadn't worked, we decided to replace the aluminum siding with vinyl. Our neighbor who was starting a contracting business did the job (and recycled our aluminum as well!), but did not fix the leak either. We tried to get him to come back for over a year, with no success. After that job, however, the water changed course. It came into the room through a double-walled pipe that ran out a chimney from a free-standing fireplace that the previous owner had installed. We had AAA Timberline Chimney Co. come and make a custom cap for the chimney. They were the first contractors we hired who actually said they couldn't be sure that's where the leak was coming from. Mind you, NO ONE guaranteed that they could fix the leak. AAA Timberline just told us up front that they couldn't be sure that it was coming from there. It wasn't! However, they did do a GREAT job with what they did, and they recommended Rott Roofing. They warned us that Rott was not cheap, but they felt that Rott would find and fix the problem. OK; now you have the history. Rott sent out someone (sorry, I don't remember anyone's names) to give us an estimate. I demanded that he run a hose and go into the attic (which others had already done as well, to no avail) and see where the leak originated. He did, said he'd found it, and said he'd send an estimate. We did, in all honesty, have to wait a while to get the estimate, and then had some difficulties getting them to call back with time and date arrangements (hey, they're contractors...). We also had some setbacks due to their busy schedules and inclement weather. HOWEVER...when they finally got here, they did the job, or at least thought they did. When they were finished, I demanded, once again, that they run a hose on the area and go into the attic and see if it was dry. It was NOT! They did tell me that they were SURE they'd found the leak and that this would be (at least) another whole day of work for 2 men, ripping apart everything they'd already finished putting back together, fixing the actual leak and putting everything back together again, intimating that this should be paid for. I explained that I had not told them what to fix; their employee had come to the house and told US what needed to be done. I told them that they were supposed to fix the leak and that he had decided what to work on. I don't remember what day of the week it was, but I did try to call the office later. It was closed, so I left a message. The next business day we were working, and when we got home, we noticed that the side of the above-mentioned chimney had been worked on. There was something that looked different about it. I don't remember what exactly it was. I just had to write this review. I joined Angie's List yesterday, and, out of curiosity, checked Wm. C. Rott's rating. I was appalled! This company charged us EXACTLY what they estimated ($2506.69), even though they had to do the work twice (perhaps it was more than twice the work, I don't know). THEY FOUND THE LEAK THAT NO ONE HAD IN 19 YEARS, AND THAT WE HAD SPENT $26,500 ON BEFORE THEY LOOKED AT IT! THEY WERE PROFESSIONAL, CORRECT, AND FAIR! I also want everyone reading this to know that I wouldn't have written a review for months anyway. I still go into that family room with dread every time it rains! But now when I go in there, It's completely dry, and it's been 7 1/2 months. (I did knock on wood after I wrote that last sentence, though...) Wm. C. Rott Roofing has my highest recommendation. I can't put into words the relief they've given us!
Response from William C Rott & Son Inc
"Wow! It is always great to know when you have made such a positive influence on somebody. Thank you! Steven Rott General Manager"
John P.
May 2012
.Basically had no problems with the installation. Cleaned up well. During the first winter there was some leaking. They came back in the spring and re-caulked areas where there were problems at no charge. Have had no problems since then. Very happy to have the asbestos roof gone.
Response from William C Rott & Son Inc
"Thank you for the feedback. We are glad to hear things have gone so well. As in the past, we will be there for you, which is why we always include a 20 year transferrable workmanship warranty on our installations. Thanks again for your positive input and rating. Steven Rott General Manager"
Barbara H.
Mar 2012
The crews were terrific.....................Rott and Sons have been in the Tonawandas for 100 years - They have a family legacy of honesty and hard work that holds true today!! Good job everybody!!!
Thank you
Barb
Response from William C Rott & Son Inc
"It is nice to have someone appreciate all the specifics that go into creating a roofing system that lasts as long as yours will, as well as having a warmer and drier home. Thanks so much for your comment and your business. Steven Rott General Manager"
Licensing
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FAQ
William C Rott & Son Inc is currently rated 4.3 overall out of 5.
William C Rott & Son Inc accepts the following forms of payment: CreditCard
Yes, William C Rott & Son Inc offers free project estimates.
No, William C Rott & Son Inc does not offer eco-friendly accreditations.
No, William C Rott & Son Inc does not offer a senior discount.
Yes, William C Rott & Son Inc offers emergency services.
No, William C Rott & Son Inc does not offer warranties.