BCG PROPERTY MANAGEMENT

"[member name removed], Let me first say that we are disappointed to have had a successful relationship up to the point of the tenant moving out and you moving back into your house. There was certainly some misunderstanding around the condition of several items when you moved out of the house and when you moved back home. Additionally, it seems there was some confusion about who is responsible for the tenant lease obligations. The condition of the house when you moved out was documented by pictures and our sales and leasing agent when we took over. Similarly, when the tenant moved out, we documented the condition of the house. The accounting of the security deposit return is based on material damage caused by the tenant, beyond normal wear and tear. We calculated the cost of the damages in our move out report and provided that to you for approval. You requested a number of other items be charged to the tenant that we were not in agreement with. In order for you to fully assess the tenant as you saw fit, we sent you the deposit for final calculation beyond our move out report. Move outs and move ins are never perfect, like much in life. But we certainly do our best to work from standardized checklists that have proven successful in the courts when tenants have contested our findings. Again, as your agent, our goal was to represent you well in this turnover. We're very sorry for any shortcomings in service that you found and we've noted your remarks and will keep these in mind as we continue to improve in all areas of the business. As a company, we handle more than 100 apartment/home turnovers and new placements annually. We have a very high satisfaction rate and we'll work hard to always find new ways to improve. regards, Jeremy Bates NYS Licensed Real Estate Broker Realtor BCG Real Estate & Property Management BCGrealestate.net Facebook.com/BCGmgmt"

"(removed member name) purchased a house in buffalo in the middle of winter and then hired us to manage the property. We were not involved in brokering either side of the sale, but rather our services were engaged post sale. Apparently, (removed member name) didn't put utilities in her name so when we arrived to begin management of the property the water pipes burst. We immediately advised (removed member name) of the situation and were surprised and alarmed to hear that (removed member name) had not opened utility accounts on this multi unit building. When buying a house, utilities should always be a consideration; especially when it's the dead of winter. This transfer of utilities should have been done well in advance of the time of closing, as part of the sales process. This is a very unfortunate situation (removed member name) and we are extremely disappointed that we were unable to help here. Caution to readers: It's tremendously important to line up your real estate team well in advance of closing on your new investment property. It's never fun to be scrambling after the fact. Beyond your realtor, a good home inspector, home improvement provider, and property manager are just a few of the entities you'll need on your team. kind regards, BCG Real Estate & Property Management www.BCGrealestate.net www.Facebook.com/BCGmgmt"