ZIEBART

I had my truck undercoated in 2012 at the Binghamton NY store. every year went back for the inspections to what I was told to keep the warranty going. Every year I complained about the undercoating comming off before the end of winter especially the frame. Finally 2018 they decided my frame needed to be scraped and undercoating reapplied then 2019 again but this time they charged me to do it as the undercoating was comming off again. Last week I got home with truck looked out window and noticed truck was sitting funny went under truck and frame between cab and box was so rusted the frame broke on both sides. I took my trust into the salesmen at the shop that their product was protecting my truck unfortunately it was a expensive mistake. So far I'm being told there is no warranty on my undercoating.

I brought the Tesla Model S in under the understanding and specifically explained I want all swirl marks removed from the paint/clear coat. I was told that is included in the $499 (sale at the time from 699.00 or 799.00) deal they had going at the time. I was very hesitant and then I was told he will contact the manager and see if he can get the price down to $400 if I but a certificate and he did and I bought it. We setup an appointment for a sunny day and was told it will take all day to take care of the swirls, add aquapel to the windows, protection for the interior and diamond gloss coating. I dropped off the car around 8:30am and received a call explaining the car was ready around 12pm (3 hrs later). When I arrived and inspected the car, I saw not only the original swirl marks but they actually made the situation worse by adding more! They figured I would not notice the swirls because my car is silver. I explained and showed the swirl marks and was told not to worry it will get resolved. I explained I will not be around for a while and needed to come back another time and was told no problem, contact us when you're ready. I called it to take care of the situation 2 months later and was told they will not take care of the swirl marks and kept asking me why and how did the swirl marks get there in the first place. I got really upset and asked what does it matter where and when it came from, you still have to resolve it since its part of the contract. Then I was offered a partial refund which I said is ridiculous because it's going to cost me a fortune to remove the swirl marks now. I refused any refunds (partial) and decided a bad word for me is going to be highly costly to them. I have told every single customer I have till now they are crooks and to stay away. I hope they are happy with the $400 they stole from me because they have lost a lot more than that. this is not a good company and I would highly suggest you stay away from this company as they are thieves.

Maintenance was performed, but I had to endure 2 sessions of high pressure sales to buy more services.  I was called at home when my car was being serviced at Ziebart and again pressured to agree for more services when I went back to pick up the car.  Although I said NO several times to having more work done, the salesperson continued to pressure me.  I told him I couldn't afford to have other things done to my car.  He kept lowering the price and telling me to charge it or go with 6 months interest free.  I was starting to get really angry before he finally took NO for an answer.  I really dread my yearly maintenance visits because of these high pressure sales tactics.  However, if I don't go, my Ziebart warranty is voided.  That is why I noted that I would use this provider again since I am forced to do so.

I could not have been more happier, my car was spotless, and had the aroma of a new car when i picked it up. I would highly recommend Ziebart to any slob like myself who would like there car as clean as the day it came off the assembly line.

Currently having truck serviced with this company and am completely appalled by every aspect of the company. A job that they said would take under a week has now taken over two weeks and isnt even done yet! It gets worse. We saw the truck one day last week and the side mirror was BROKEN and the bumper was DENTED. We have been forced to pay out of pocket for rental cars. I have met with the manager multiple times over the last week and have requested to speak with the owner to resolve these issues and have constantly been given the run around. I have NEVER written a review on anything and feel so appalled, taken advantage of, deceived, and you name it -by Ziebart on Hiawatha blvd in syracuse that i have not only written this review but also contacted the Better Business Bureau and Ziebarts Corporate office (the corporate office btw has been extremely helpful this far) to have my complaints formally documented. No person or their property should be treated this way by a company. I not only DONT RECOMMEND ZIEBART on Hiawatha blvd i would highly suggest to friends and family to never trust their vehicle or money to that place or any franchise owned by that owner.

I ordered the service when I purchased my car. They were very attentive, were able to accommodate my time requirements, and did a great job.

My car looks showroom new (no exaggeration). I always take excellent care of my cars and did not expect how improved it looks. The tiny gold metal flakes in the paint now sparkle in the si.I highly recommend Ziebart in Cicero. I was also surprised at the array of services Ziebart offers. I thought they still just did the rustproofing. Check them out.

I was told that if I wished, they would paint over the step bars in a matte paint.