TruGreen Lawn Care - 5175

Excellent Work, lawn is really coming back and pest Control working perfectly.

unknown

I thought the price was fair even though I don't know what the other prices are considering that they are organic based. They call me before they come in and do the work.

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They were prompt and they did a good job.

I finally broke down and hired a professional to take care of my lawn.  We had a lot of weeds, more crab grass then grass, on top of that we were got a pool so our entire back yard was turned into dirt. Almost from day one I discovered that this company had a terrible communication problem.  You can't call the local office in Syracuse direct, you have to call the main 1800 office in some other state.  Shortly after signing the contract I called the 1800 office and request that they treat the weeds before they did the aeration and seed, they assured me that they would reschedule the aeration and take care of the weeds first.  So much to surprise and displeasure when I returned home from work one day to find that the lawn had been aerated/seeded and they failed to treat the weeds.  When I called the 1800 they apologized for the mistake, but at this point they couldn't spray the weeds because they just laid the seed down.  This miscommunication continued throughout the summer, they would show up unannounced, put down fertilizer when I asked to weed killer...  The local office to there credit would always listen to me vent, apologize and try to make things right.  Skip our techician was outstanding, this guy really cared what my lawn looked like, he always took the time to explain to my wife what he was doing, i wish I could of just hired him. I spent a lot of money so I didn't have to take care of my lawn last summer. Unfortunate I spent a lot time on the phone trying to make someone make my lawn look better.  Bottom line, go with someone local or due it yourself, you'll save yourself a lot of time and aggravation.      

...

True green called a couple of days prior to treating my lawn. They fertilized my lawn, provided comments of that particular application as well as time of service as well as identifying wind conditions. They also identified type and amount of fertilizer used.

I prepaid for the season (10% discount) for fertilizer, crab grass, weedkiller, lime treatments throughout the summer. The first application for the season that I'm writing about was a lime application. The winterhas  been running long here this year, and the snow on the lawn only cleared the day before the application. I have many maple trees throughout the yard, and the lawn was full of downed branches that I hadn't yet picked up. I wasn't home during the application, but the information left at my door said a broadcast spreader was used. Given the enormous obsiticle course due to the tree branches, I seriously doubt the lime was properly applied. The person doing the application should not have proceeded with the yard in the condition it was in. I'm now sorry I prepaid for the year. What kind of care can I expect going forward? I'm afraid not much. I had no advance phone call that they were coming or else I would have told them to wait until I cleared the yard.

After years of treatment, the lawn still had a lot of weeds. My lawn has spots with a lot of weeds and Turgreen guaranteed they could get rid of them.

It took several days of phone calls to get TruGreen to send out a free service call (which was part of their selling points - unlimited free service calls for the asking, but this one took 3 weeks to get with almost daily haranguing of the company by me), and when it finally got scheduled, it was scheduled for the wrong day, and I had to call back and get it re-re-scheduled.

When my service call finally came, the guy, with hands on his hips, immediately began to dismiss everything I said. He blamed my dying, mushroomed and weed-covered lawn (which had not, for 3 years, been anything but green, lush, full and weed-free) first on the weather, then on the "compact soil," and then said, "well, when you took the contract did we promise you that your lawn would become completely better?" I explained to him that for 3 years we had had a lawn care company who had managed, despite the "compact soil," and the weather (both of which have been equally experienced by all the other properties on our block
that somehow have lovely lawns, in fact, with the same lawn care company that we USED to have before we switched this year). He then shrugged  his shoulders and said that he'd never heard that complaint before, that he couldn't believe that TruGreen had somehow "caused" weeds to grow,  and seemed to suggest that the huge brown and black patches of dead grass, the large swarms of mushrooms, and the scattering of weeds in all parts of the lawn was either a.) our fault somehow, or b.) to be expected because that's just how things are in Clay, NY. As to the  mushrooms, he added, "You know how those form? Bacteria in the air."
Seriously? So not only was he dismissive of our concerns (my wife, does the mowing and the trimming and the gardening on a fanatical regular basis, and who knows the lawn's health like one of her own children, came out and tried to explain the transformation over the first month since TruGreen had been the caretaker, and the tech just seemed oblivious), but now he's just making stuff up because he figures we don't know any better? HELLO... MY WIFE USED TO BE CO-OWNER OF A LAWN CARE AND LANDSCAPING COMPANY. Surprise! I do not like being lied to. He suggested that we aerate (which of course would have cost us plenty -- aha! There it is! The sales pitch. Was that the plan all along?) but said if we didn't want to do that, he would re-do the weed-and-feed for free (which is no big deal because we are supposed to have unlimited free service calls anyway, and if they had just come out 3 weeks earlier when I started complaining and requesting a service call, MAYBE some of the damage to the lawn could have been prevented!)

At this point, the lawn was borderline destroyed, I didn't know if that level of basic ministration was going to salvage it. It was almost as bad as it was when we had first bought the property. We were looking at possibly selling the house in the coming months, and with the lawn looking that bad, we were almost certainly looking at several thousand dollars less that we could command for the home, especially considering how gorgeous everyone else's lawn is in the area (like ours used to be). The company was wholly to blame for this, and their phone network makes it impossible for service and complaint calls to find the right office. I spent several days trying to reach the Syracuse office (my local office) but I was shunted to Long Island, New Hampshire, Connecticut, Rhode Island and Florida. Had this been dealt with in a timely fashion, my lawn could have been saved.

While the tech was here doing his re-treatment, I was able to reach a B------, a Manager in the Syracuse office. I told him much as I have written here. He assured me that he would come out and tour the property with me, and try to "work something out."  He did, and we reached an agreement whereby he/they would "make it right" including a free aeration and overseeding to try and shock the lawn back to health.  6 or 8 weeks went by, and no contacts or visits or service calls, and then the financial collection letters started to come.  Finally, in frustration, I headed to their office to deal with them face to face. I met with a manager above Brian, and pled my case.  It made no difference.  No one called, no one came out, and I started getting 1-2 collection calls a week. 

I went back to the Syracuse office again, and this time B----- was there.  He seemed angry with me that I had dared come to see him at work, and scolded me for doing so.  Really?  He agreed to halt all collection efforts, and said he would schedule my aeration and overseeding.  I told him that since two months or more had gone by, I had been denied certainly one, at perhaps two regularly scheduled treatments.  He said that was because when an account was in collection status, the trucks don't roll -- even though I had already explained myself to their people, and the customer service people at all 5-6 of the different phone numbers they provided, multiple times over several weeks, plus a formal complaint that I filed through EthicsPoint... and didn't he think that the right thing to do was to take care of the customer by continuing to treat the lawn while the mess got straightened out (that way they wouldn't be actively harming the lawn any further through their inattention?) but that didn't seem to register. 

It was late September before I got my aeration -  I was actually home while the tech came out to do it.  He confirmed that he was there to do an aeration and overseeding, as promised.   This was the first time that anyone from TruGreen had been out to do anything with the lawn since THE FIRST WEEK OF JUNE.  I had to leave for work partway through his servicing the lawn, but when I returned home later that day, I found that he had left WITHOUT APPLYING THE SEED.  I will never use this company again, nor should anyone else.

Last year I had $10,000 worth of sod installed so this year I was looking to protect that investment with professional services. I saw Tru Green's ad so filled out the info request form on their web site and WITHIN AN HOUR they called to sell me service. They were so convincing on the phone, explaining how someone from my local office would always be available to speak with me and how they would schedule an appointment with me later that same week to review my property and explain everything that would be done there to keep my lawn in perfect condition. I was so impressed that when they offered me the opportunity to save 10% on their basic service by prepaying with a credit card, I accepted (figuring they might try to upsell me when they visited later that week). I was transferred to my local office to set up the first appointment but had to leave a message with the operator since everyone was busy. I was assured someone would call me back the same day because I made it clear I was going away for two weeks and wanted to meet with them before I left. Given how quickly they acted to make the sale, I assumed I could expect a similarly expedient response for the services I just purchased....As it turned out, I called every day for the next week and was told the same thing - someone would call me back shortly, but no one ever did. A week later, a contract arrived in the mail for services that were claimed to have started two months earlier, and the total was for more than I had agreed to! In addition, there was no indication that I had already prepaid $250. I called the number listed on the contract for my local office to discuss things, but soon learned there was no way to speak with someone local - you are always transferred to a call center somewhere else! After being transferred around and told substantially different things by each person about when any services would be delivered and what they would be (none of which matched what I was originally told OR what was on my contract), I finally gave up and demanded to speak with someone from my local branch since I assumed they would know what they were going to do and when. I was ultimately told it would not be possible for me to speak with anyone locally so I told them I wanted to cancel the contract completely. This also lead to different stories from different people about whether or not I could do so, whether a penalty would be involved, etc... Technically, they had my money but no signed contract from me so I told them I would alert my credit card company to deny the charge and advise my attorney of their position. They eventually said they would refund my payment but so far that hasn't happened. I'll wait another week before taking further action.
If these guys did half of what they promised when making the sales pitch, I would be ecstatic. But it seems as if the sales arm, service delivery arm, accounting arm and customer support arm of the company are in completely different worlds that don't communicate with one another. I've never experienced such disparity and abysmal customer service within one organization.

They were supposed to let me know when they arrived at the house. I do not know if they ever came. I did really not see any improvement.

It is an average company.

They are thorough. I have been using them for a few years.

They initiated contact with me as I worked in my yard after just buying my home. The grounds were accustomed to professional care so I thought a basic weed/feed/pesticide service would be good, as I do a certain amount of yard work myself. As it turns out, as a company, they are fairly mediocre. Technicians show up as scheduled, however, they call much too often to sell services as well as some they are already supposed to be providing! For example, they routinely apply pesticides but called several times warning me of the high volume of Japanese beetles arriving this year thereby needing additional applications. I had already been told by them that this was a treatment that, to be effective, had to be done the previous fall.  They treat all the time for crab grass and my yard is swimming in it, and I and am also constantly pulling it and weeds everywhere! Some places have obviously not been treated at all, especially the edges of my property. They always leave notes that they were present and request a call if not satisfied and they will return to retreat which I have done but I feel there is too much remedial work that is the customers' responsibility to find and report.  

This service was the one used by previous owners, the lawn looked pretty good when we moved in, so I continued to use them. The main problems with them are: pushed unneeded service, fertilzed the lawn 5 times a season, and charged accordingly. waited too long in the season to begin work The main complaint I have is that they never stop calling to push their services, despite being told I am no longer interested. Hung up on me and was rude when told that I did not want their services, and STILL kept calling

I normally do my own lawn fertilizing but decided to use an outside company this year because their fertilizer dries quicker than mine, which is better for my dogs. The service was so-so - I am still not certain it was worth using someone else rather than doing it myself. It was certainly convenient if you have pets because you only have to keep the pets off the lawn for a couple hours, but I do not see a huge difference in the appearance of my lawn for the price I paid. I am not sure that I would use this service again - if I did not have my dogs to think of, I would not use them.

WE HAVE ALWAYS BEEN VERY SATISFIED WITH THE SERVICE THAT WE GET FROM TRU GREEN. OUR LAWN ALWAYS LOOKS FANTASTIC AND THEY ALWAYS COME OVER RIGHT AWAY WHENEVER WE CALL THEM.