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Tarson Pools & Spas

Founded 1935 • With Angi since July 2012

2.9

(12) Verified Reviews

Description

Tarson is the largest and oldest pool and patio business in Central New York. Over seventy years ago, the Tarson family started in business on Burnet Avenue in Syracuse, New York. Through the years, the company has grown to six locations and offers the area everything you might need for your pool or spa. From custom inground pools and above-ground pools, Jacuzzi and Life's Great Spas, we're sure to have what you need. After your pool or spa is installed, our staff of trained, experienced technicians are ready to keep your personal resort in top running condition. Free water testing, Bioguard pool chemicals and top brands of pumps, heaters, automatic pool cleaners, and filters assure your family years of trouble-free relaxation.Tarson Pools and Spas also handles openings and closings, pool renovations, service and repair. With our six locations, we're local and ready to meet your pool and spa needs. https://www.facebook.com/tarsonpoolsandspas...

Verified Reviews

A few reviews for this pro...
2.0

05/30/2020

Well let’s say installers were great helpful and friendly. Unfortunately that’s all they have going for them the office is trying for the fourth time to get me to sign an e document that I signed and submitted electrically a month ago. Service was very sub par on the hot tub we purchased. If you choose to do business with them read contract and installation guide throughly. The demand full payment...

Description of Work
Inground pool/spa

Category pool cleaners

1.0

08/14/2017

When we called the office to complain we were told we would have to pay anyway! To thank us for being loyal customers another $15 was tacked onto the regular cleaning fee.

Description of Work
When the pool was opened it took several cleaning visits to clean out all the leaves and debris that were left in the pool when it was closed. I bought a pool cleaner robot this year so did not need the every other week cleaning and told the service people I would call when I needed them. They were to always call first so I could be home when they came. I cleaned the pool on 8/2. The service people came on the 4th without being called or without calling to see if I needed them. They cleaned the pool on the 4th and left the backwash hose out on the grass along with the robot on the side of the pool, not back in the water. I was out of town, my spouse does not know anything about pool maintenance, and the lawn mowers were coming that same day after the pool people were there. That created a problem.

Category pool cleaners

1.0

08/30/2015

Poor service, unethical owner, extremely bad quality!

Description of Work
Inground pool

Category pool cleaners

Service Provider Response

The manufacturer of the pool determined that the issue was a drainage issue. The customer subcontracted for the drainage, so the cause of the problem is unrelated to the services or product provided by Tarson Pools.. We have made attempts to contact this customer to see what we may be able do to help them, but have not received any return phone calls.
2.0

08/23/2015

The pool was paid for in full prior to the start of construction, which was our mistake. We had absolutely no leverage on the company after they had all their money. They came out as scheduled for the first two days and then we didn't see the installers for 6 days. They showed up "fairly" regularly after that, but not every day. When we were contacted by Tarson's concrete guy, we were informed tha...

Description of Work
In-ground pool installation.

Category pool cleaners,swimming pools

Service Provider Response

Many things are covered by a pool’s warranty and Tarson stands with our customers on warranty claims. Standard maintenance, however, is the responsibility of the pool owner. Liner tucks are part of pool maintenance as is water testing and pool vacuuming. We wish pools could be completely care-free, but just like automobiles, they do require maintenance by the customer.
2.0

04/01/2015

I was told they would call and give me a heads up with an approximate time. They never called either time. The first time they showed up it was to open the pool. The took the cover off, ripped it more than it already was and emptied all the leaves that were on the cover into the pool. I objected, but they were coming back in a week or two to clean it. I was trying to get educated, and although the...

Description of Work
Tarson pool came to open the pool, with understanding that this pool was new to me. I just bought the house. The cover was ripped, and I wanted to keep as much junk out of the pool as possible, and to do thorough check, and go over what I had, and what I might need and to educate me in the process. I viewed it as an opportunity to earn a customer for life.

Category pool cleaners

Service Provider Response

We are so sorry to hear you had this experience and very much want to discuss this. We have left a couple of messages but haven’t heard back. Please return our call when you get a minute. Thank you. Bob Tarson, Jr.

    Services Offered

    Swimming pool contractor, dealer, design, supplies and repair. Spas and hot tub dealer, service, supplies and repair. Patio equipment and billiard table distributor.

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    No
    Emergency Service
    No
    Warranties
    Yes