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Tarson Pools & Spas

Founded 1935 • With Angi since July 2012

2.9

(12) Verified Reviews

Business Details

Phone Number

Address

6071 E Taft Rd

Syracuse, NY 13212

Description

Tarson is the largest and oldest pool and patio business in Central New York. Over seventy years ago, the Tarson family started in business on Burnet Avenue in Syracuse, New York. Through the years, the company has grown to six locations and offers the area everything you might need for your pool

Verified Reviews

A few reviews for this pro...
Donald D.
2.0
05/30/2020
Well let’s say installers were great helpful and friendly. Unfortunately that’s all they have going for them the office is trying for the fourth time to get me to sign an e document that I signed and submitted electrically a month ago. Service was very sub par on the hot tub we purchased. If you choose to do business with them read contract and installation guide throughly. The demand full payment for everything when the first drop of water hits the liner. At that point there is no backfill or concrete around the pool. Which will come earliest 4 to 100 weeks after no promise time frame yet they have full payment. You have zero leverage after payment is made. The day water hit my liner I had everything completed on the customer responsibilities and still had to wait 11 days for backfill when in their installation guide it says water and backfill occur simultaneously. As of today no one in the office can give me proper justification why full payment is made before project completion. Buyer beware. Pool and equipment high quality office needs serious help installers great! Modify your contract before you sign. Hope this helps! I backed concrete out of the contract because I couldn’t justify paying for something in full with no date in sight to get installed.
Description of Work
Inground pool/spa
Category
pool cleaners
Vicky R.
1.0
08/14/2017
When we called the office to complain we were told we would have to pay anyway! To thank us for being loyal customers another $15 was tacked onto the regular cleaning fee.
Description of Work
When the pool was opened it took several cleaning visits to clean out all the leaves and debris that were left in the pool when it was closed. I bought a pool cleaner robot this year so did not need the every other week cleaning and told the service people I would call when I needed them. They were to always call first so I could be home when they came. I cleaned the pool on 8/2. The service people came on the 4th without being called or without calling to see if I needed them. They cleaned the pool on the 4th and left the backwash hose out on the grass along with the robot on the side of the pool, not back in the water. I was out of town, my spouse does not know anything about pool maintenance, and the lawn mowers were coming that same day after the pool people were there. That created a problem.
Category
pool cleaners
Patricia T.
5.0
12/14/2015
unknown
Description of Work
They came to resolve filter problems and were successful in figuring it out and solving it. Other companies could not
Category
pool cleaners
Nancy M.
1.0
08/30/2015
Poor service, unethical owner, extremely bad quality!
Description of Work
Inground pool
Category
pool cleaners

Service Provider Response

The manufacturer of the pool determined that the issue was a drainage issue. The customer subcontracted for the drainage, so the cause of the problem is unrelated to the services or product provided by Tarson Pools.. We have made attempts to contact this customer to see what we may be able do to help them, but have not received any return phone calls.
Kevin H.
2.0
08/23/2015
The pool was paid for in full prior to the start of construction, which was our mistake. We had absolutely no leverage on the company after they had all their money. They came out as scheduled for the first two days and then we didn't see the installers for 6 days. They showed up "fairly" regularly after that, but not every day. When we were contacted by Tarson's concrete guy, we were informed that what we paid for did not include a gravel base for the concrete. That was at our own expense. So even though we paid for the concrete through Tarson, we didn't pay to have it done correctly. The installers, when back filling their work did not get off their machine, so anywhere that required manual backfill was not complete. I paid their installers to do the electrical work for the pool, but it did not pass inspection. Even though notified of this by the inspector, their electrician has not been back out to finish the work and make it right. Their warranty is short. The second full summer we've had the pool, the liner has come out of the track in several locations. When contacted, Tarson states that this is not covered under warranty anymore and would cost us at least $100 to have a tech come to the house and fix it.
Description of Work
In-ground pool installation.
Category
pool cleaners, swimming pools

Service Provider Response

Many things are covered by a pool’s warranty and Tarson stands with our customers on warranty claims. Standard maintenance, however, is the responsibility of the pool owner. Liner tucks are part of pool maintenance as is water testing and pool vacuuming. We wish pools could be completely care-free, but just like automobiles, they do require maintenance by the customer.
Michael S.
2.0
04/01/2015
I was told they would call and give me a heads up with an approximate time. They never called either time. The first time they showed up it was to open the pool. The took the cover off, ripped it more than it already was and emptied all the leaves that were on the cover into the pool. I objected, but they were coming back in a week or two to clean it. I was trying to get educated, and although they answered my questions, they were not forth coming and showing me things, and the two guys went separate ways and I could not watch both of them. When they came back to clean it, they could only "half" clean it. The pool was too cloudy (hmmm from all the leaves they dumped in?) so they could not clean it. I was forced to hire someone else to do it. They charged me for more chemicals (did they not put enough in when they opened?). I was not here when all this happened, because they did not call like they were supposed to. This kind of customer service really rubs me the wrong way. I some how expect more from small companies, but sometimes you get worse than the feeling of being a number. I left voicemails for their service department, and never got a call back. In my opinion. I paid to have my pool cleaned and opened it. They could not clean it because of how they opened it. Paid them to deliver me a clean pool, I did not get that. After complaints via voicemail, nothing. What a shame.
Description of Work
Tarson pool came to open the pool, with understanding that this pool was new to me. I just bought the house. The cover was ripped, and I wanted to keep as much junk out of the pool as possible, and to do thorough check, and go over what I had, and what I might need and to educate me in the process. I viewed it as an opportunity to earn a customer for life.
Category
pool cleaners

Service Provider Response

We are so sorry to hear you had this experience and very much want to discuss this. We have left a couple of messages but haven’t heard back. Please return our call when you get a minute. Thank you. Bob Tarson, Jr.
Nancy M.
1.0
02/19/2015
unknown
Description of Work
Installed inground pool. ABSOLUTELY HORRENDOUS experience. Do not recommend! Owner is unethical!
Category
pool cleaners, swimming pools
Colleen M.
3.0
07/14/2014
Ok I will let you know at first I wasn't happy with Tarson's but after several phone calls to Barb and to Mr. Tarson the issues seem to be working out just fine. We ended up having a floating liner and Tarson's is coming after Aug 4th to fix this issue. I will keep my fingers crossed that it all works out just fine! I love my pool and I am learning the first year of owning a pool is actually like a new baby getting to know the pool and all the bumps are all working out just fine! I would hire Tarson's again just hope in the end it all works out!
Description of Work
INGROUND POOL
Category
pool cleaners
Cynthia L.
4.0
08/06/2013
They didn't clean out the trap that needs to be done, check to see that skimmer basket was missing. Didn't put in enough chemicals, etc.
Description of Work
Open pool
Category
pool cleaners
Melanie H.
5.0
12/03/2012
Originally need them for repair in June. Man that originallly was hired to open pool left in the midle of it and burned out our pump. Tarson stepped in and helped us. Liked them so much we called them to close pool and will continue to use them.
Description of Work
Closing pool
Category
pool cleaners
Amy W.
5.0
07/27/2012
They were very good. The only problem that I had was after the pool had been installed and finally filled, there was a leak. It took a couple of calls to get the service guy back out. He then had to come back again with another guy and another part, and they fixed it.
Description of Work
Tarson Pools & Spas installed the pool for us four weeks ago.
Category
pool cleaners, swimming pools
Donna D.
4.0
07/26/2012
We used them for chemicals and stuff when we had our old pool. We enjoy our pool. They were very professional and got it done in one day. The people we worked with to buy the pool were very helpful. We were very happy with them so we would recommend them. We would use them again.
Description of Work
We used Tarson Pools & Spas to put in a brand new pool.
Category
pool cleaners, swimming pools
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Swimming pool contractor, dealer, design, supplies and repair. Spas and hot tub dealer, service, supplies and repair. Patio equipment and billiard table distributor.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Tarson Pools & Spas

    How is Tarson Pools & Spas overall rated?

    Tarson Pools & Spas is currently rated 2.9 overall out of 5.

    What days are Tarson Pools & Spas open?

    Tarson Pools & Spas is open:

    Sunday: Closed

    Monday: 9:00 AM - 5:30 PM

    Tuesday: 9:00 AM - 5:30 PM

    Wednesday: 9:00 AM - 5:30 PM

    Thursday: 9:00 AM - 5:30 PM

    Friday: 9:00 AM - 5:30 PM

    Saturday: 9:00 AM - 3:00 PM

    What payment options does Tarson Pools & Spas provide

    Tarson Pools & Spas accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does Tarson Pools & Spas offer free estimates?

    Yes, Tarson Pools & Spas offers free project estimates.

    Does Tarson Pools & Spas offer eco-friendly accreditations?

    No, Tarson Pools & Spas does not offer eco-friendly accreditations.

    Does Tarson Pools & Spas offer a senior discount?

    No, Tarson Pools & Spas does not offer a senior discount.

    Are warranties offered by Tarson Pools & Spas?

    Yes, Tarson Pools & Spas offers warranties.

    What services does Tarson Pools & Spas offer?

    Tarson Pools & Spas offers the following services: Swimming pool contractor, dealer, design, supplies and repair. Spas and hot tub dealer, service, supplies and repair. Patio equipment and billiard table distributor.