The team of two were professional and friendly and interacted well with my family who was at home of the time of the service call. They were proactive and accurate with communication around when they would get to our home and the time it would take. They stated that they did a "final check" to make sure everything looked good and left. The problem or dissatisfaction I have is that we spent $500 to have 20 vents cleaned and 4 vent covers were not put back on; one was full of old insulation which I learned after the fact was the cold air return, but not knowing that it certainly looked like the vent was not even touch, let along cleaned / sanitized. Another vent was full of rust flakes both in the vent itself and all over the floor around it. There is no way someone could have missed what was NOT done if they bothered to take a look as they stated they did. My initial satisfaction quickly disappeared as I doubted what work had actually been done and what my $500 was spent on. To Sears credit, they got back to me and explained what (may) have happened. I was told I would receive a call back and someone would arrange to come back to the house to check what was - or was not - done. That person never called back or followed up. Ultimately, it wasn't a big deal to put the vent covers back on and vaccum around where the work was done - but when I pay $500 and 20% of the vent covers are not put back in place and I have to vacuum up after someone else's work, was very disappointing to say the least - and again, left me wondering what my money was actually spent on.
Description of Work: Cleaning and possible sanitizing/deoderizing of all house air vents
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$500
Narasipur S.
07/2015
4.0
carpet cleaners
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$149
Eric R Z.
04/2014
5.0
carpet cleaners
 + -1 more
Excellent
Description of Work: Cleaned the carpets and did a nice job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Lisa S.
03/2014
5.0
carpet cleaners
 + -1 more
Did a wonderful joB!
Description of Work: Cleaned the carpet in the entry and living room areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Teresa M.
01/2014
5.0
carpet cleaners
 + -1 more
.
Description of Work: They cleanrd the rugs in the two rooms, then the stairs and the upstairs hallway, which hasnt been cleaned in 10 years, they did a beautiful job!!1
Rating Category
Rating out of 5
quality
5.0
punctuality
5.0
Yes, I recommend this pro
$167
Nancy B.
12/2013
5.0
carpet cleaners
 + -1 more
Carpet cleaning. They even did a small area rug for me at the last minute. Very efficient. In and out in less than 2 hours for almost a whole house.
Description of Work: I used SEARS CARPET AND AIR DUCT CLEANING.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Rose Marie R.
09/2011
5.0
carpet cleaners, upholstery cleaning
 + 0 more
Very well !
Description of Work: I had my carpet and chair and sofa cleaned . I was very pleased with the work done and the efficiency of the men doing the work . Nice experience ! Charles
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
anne S.
12/2010
5.0
carpet cleaners
 + -1 more
This was a good experience and I would use their service again.
Description of Work: Rugs in four rooms and a hallways were cleaned. They were on time, very efficient, polite and the rugs looked great when they were finished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Roy S.
09/2010
5.0
carpet cleaners
 + -1 more
Quality was very good, price was good, and the time it took was good as well.
Description of Work: Cleaned one room. They have green technology and they use a dryer form of cleaner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Rose Marie R.
07/2010
5.0
carpet cleaners, upholstery cleaning
 + 0 more
terrific job done with professionalism and courtesy. Took about an hour with 2 men
Description of Work: Carpet & carpeted stairs (1000 sf ) steam cleaned plus 4 chairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Rose Marie R.
11/2008
5.0
carpet cleaners, upholstery cleaning
 + 0 more
Estimate was provided and they stuck to it. They arrived on time, moved furniture willingly, were pleasant, finished in a timely manner and replaced the furniture with blocks under the legs because the carpet was damp. The carpet dried in the time frame they said it would and we had them come back again after about a year and do just the carpets.
Description of Work: cleaned our 20 year old carpeting (living, dining and hallway), sofa and reclining chair. We have a wood stove and we live below grade so our carpets get dirty.
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Air Duct Cleaning,
Dryer Vent Cleaning,
Water & Smoke Damage,
Heating and Air Conditioning,
Ceramic Tile
FAQ
SEARS Carpet & Air Duct Cleaning is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
SEARS Carpet & Air Duct Cleaning accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa