SEARS Carpet & Air Duct Cleaning

The team of two were professional and friendly and interacted well with my family who was at home of the time of the service call. They were proactive and accurate with communication around when they would get to our home and the time it would take. They stated that they did a "final check" to make sure everything looked good and left. The problem or dissatisfaction I have is that we spent $500 to have 20 vents cleaned and 4 vent covers were not put back on; one was full of old insulation which I learned after the fact was the cold air return, but not knowing that it certainly looked like the vent was not even touch, let along cleaned / sanitized. Another vent was full of rust flakes both in the vent itself and all over the floor around it. There is no way someone could have missed what was NOT done if they bothered to take a look as they stated they did. My initial satisfaction quickly disappeared as I doubted what work had actually been done and what my $500 was spent on. To Sears credit, they got back to me and explained what (may) have happened. I was told I would receive a call back and someone would arrange to come back to the house to check what was - or was not - done. That person never called back or followed up. Ultimately, it wasn't a big deal to put the vent covers back on and vaccum around where the work was done - but when I pay $500 and 20% of the vent covers are not put back in place and I have to vacuum up after someone else's work, was very disappointing to say the least - and again, left me wondering what my money was actually spent on.

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Excellent

Did a wonderful joB!

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Carpet cleaning. They even did a small area rug for me at the last minute. Very efficient. In and out in less than 2 hours for almost a whole house.

Very well  !

This was a good experience and I would use their service again.

Quality was very good, price was good, and the time it took was good as well.

terrific job done with professionalism and courtesy. Took about an hour with 2 men

Estimate was provided and they stuck to it. They arrived on time, moved furniture willingly, were pleasant, finished in a timely manner and replaced the furniture with blocks under the legs because the carpet was damp. The carpet dried in the time frame they said it would and we had them come back again after about a year and do just the carpets.