Family owned & operated. Additional DBAs - Bauer Plumbing - "Roto-Rooter", D.J. Bauer Plumbing, Inc.
Residential, commercial and industrial plumbing, dishwashers, disposers, drain cleaning, faucets, lines, pipework, septic tanks, sewers, showers & tubs, sinks, sump pumps & garbage disposals., water heaters
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
17% | ||
0% | ||
8% | ||
25% |
"In response to [Member name removed] complaint, we were called out on Saturday, February 13 - The low temperature was -12 with a high of 18°F Sunday a temperature of -23° with a high of 4°F there are no stairs to get into the basement with a Roto Rooter cable machine the customer did not want us to open the soil stack or pull the water closet to work from, he asked us to return on a warmer day so we could clean with our high velocity pressure jet. We spoke to [Member name removed] on February 15 at 3:30 The low temperature was -11° with a high temperature of 28°F and scheduled the job for between 10 and 12 AM on Tuesday the 16th. We waited until Tuesday for warmer weather the high velocity pressure Jet has 300 gallons of water for cleaning and water freezes at 32° Tuesday's 33• would've been the first day that we where above freezing in a week. But before we could return [Member name removed] called and canceled the service he was never charged a fee. Enclosing [Member name removed] did not want us to access the pipe with our Roto Rootert equipment and the weather prevented us from using the high velocity pressure chat any sooner."
"In response to [Member name removed] complaint, she did call us to have us return five days after the original visit due to her sewer backing up again, she was provided with a warranty so we gladly returned to investigate and fix the problem. she called again approximately two weeks later when we return we discovered that the wet ring on the floor was from soap suds from the washing machine not a sewer back up. We poured multiple 5 gallon bucket's down the drain, everything was flowing properly. Unfortunately the customer never approached us about a senior citizen discount so I can't respond to that. Enclosing the customer was not charge for the two return visits to investigate continual sewer back up's. We appreciate her as a customer and would hope to do business in the future ."
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