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Roto Rooter Plumbing & Drain Service

Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

Family owned & operated. Additional DBAs - Bauer Plumbing - "Roto-Rooter", D.J. Bauer Plumbing, Inc.

Business highlights

Emergency services offered
137 years of experience

Services we offer

Residential, commercial and industrial plumbing, dishwashers, disposers, drain cleaning, faucets, lines, pipework, septic tanks, sewers, showers & tubs, sinks, sump pumps & garbage disposals., water heaters

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.624 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
17%
3
0%
2
8%
1
25%
Showing 1-24 of 24 reviews
Atul M.
Aug 2022
1.0
Sewage is backed up again when I called multiple times they said its not their problem (out of 30 day warranty period.) They charged 350 $ for the wax change in a toilet seat !!!! outrageous amount. It is crazy that we have to pay so much money and get horrible service and unproffessional behavior. What is the correct way to report this Bully Business. I need a proper way to complaint / report or take them to small claims court.

Alisa K.
Jul 2020
1.0
$1,603
This review was amended to include images. What an awful company with terrible customer service! Bauer Plumbing (now calling themselves Roto-Rooter of Syracuse) was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected and wasn't resolved. He stayed almost four hours and ended up bringing in very heavy commercial equipment (he needed my help moving it up and down the stairs). The technician damaged my walls before he ever asked for my help with the heavy machinery. After the technician left, I discovered that he had left several pairs of soiled, used latex gloves lying about (in different places) in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. I would later discover that the water main for the toilet was also not turned back on. Additionally, there was a significant amount of refuse/mess left behind on my bathroom floors and walls....as well as soiled tire tracks leading down the stairs from the commercial machinery. I reached out to Bauer Plumbing, I mean Roto-Rooter's franchise owner, Mark Armstrong, who is completely unwilling to offer even a partial refund of the $1603.80 that was paid in cash, up front. Mr. Armstrong stated that the $1603.80 paid does not guarantee that the job would be completed, just attempted. When contacted by BBB, Mr. Armstrong told blatant lies: he claims that he spoke with me prior to the technician starting the job. Mr. Armstrong also claimed that the toilet bolts were not installed prior to his technician beginning the job. Sigh. Such unimaginative lies! I wonder if they sounded better in his head.... Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front. Bauer Plumbing, I mean Syracuse Roto-Rooter! I take issue with the the $1603.80 that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet, etc. I was seeking a partial refund of $400 of the $1603.80 that was paid, upfront (in good faith) but Mark Armstrong is not open to any type of genuine conversation.

Stacy B.
May 2020
1.0
$640
Service was fine, but I was given an invoice that was near doubled from the one 5 months prior and also had a date of 12/17/20. When calling the company numerous times over the course of 3 weeks, no on returned my call regarding my concerns.

DEBORAH F.
Apr 2018
5.0
Yes, I recommend this pro
$230
went well the guy that came did a great job and very helpful

Kathleen M.
Mar 2018
2.0
$700
I had a shower that was backed up. A technician showed up on time the same day. He looked at the problem and told me it would cost about $500. He used a snake through the toilet and could not find the problem. (Bringing the machinery in, there were several spots on my carpet.) He wanted to use a camera but had to go back to the shop and get a battery. He ended up not using the camera. He called in a second technician who we had to wait a half hour for. He did the same procedures to no avail. They did not solve the problem and charged me over $700. I had another company come in and they solved the problem in 20 minutes!

Kathleen C.
Dec 2017
1.0
$265
No help at all.

Kimberly R.
Dec 2017
2.0
$125
We had a morning appointment. After sitting home all day waiting we finally called at 1:30 only to be told that the person coming to our house had to take care of an emergency which we completely understand. I asked the person who answered the phone if they were going to let us know he wouldn't be coming. She replied, "yes eventually". As I was speaking she interrupted me and wanted to know if I wanted to reschedule for Monday. I told her that was a good day and she said, "well I got to go" and that was the end of that conversation. Not very professionally and certainly know way to talk to a customer.

Joseph M.
Oct 2017
1.0
$135
Made the situation worse and had to shutoff water. Could not use shower. Wrote complaint to local company and group Hq in Ohio. Restitution pending. Company is listed in BBB as not responding to complaints. Technician was incompetent and really had no idea how to fix or offer repair kit. Used channel lock pliers to remove chrome spacer which he damaged and knocked out of round. Could not turn on faucet again, still leaked and offered nothing on how he would obtain a full repair kit.

Jeanette H.
Aug 2017
1.0
awful will never call

Donna G.
Mar 2017
5.0
Yes, I recommend this pro
.

Donna G.
Mar 2017
5.0
Yes, I recommend this pro
.

Jacklyn B.
Feb 2017
5.0
Yes, I recommend this pro
$335
Left a message on a Saturday evening. Dominic called back in 10 minutes. He arrived in about an hour and was done in less than an hour cleaning a blockage from the sewer line. Cost was very reasonable. Would definitely hire them again.

Elizabeth H.
May 2016
1.0
unknown
Response from Roto Rooter Plumbing & Drain Service

"In response to [Member name removed] complaint, we were called out on Saturday, February 13 - The low temperature was -12 with a high of 18°F Sunday a temperature of -23° with a high of 4°F there are no stairs to get into the basement with a Roto Rooter cable machine the customer did not want us to open the soil stack or pull the water closet to work from, he asked us to return on a warmer day so we could clean with our high velocity pressure jet. We spoke to [Member name removed] on February 15 at 3:30 The low temperature was -11° with a high temperature of 28°F and scheduled the job for between 10 and 12 AM on Tuesday the 16th. We waited until Tuesday for warmer weather the high velocity pressure Jet has 300 gallons of water for cleaning and water freezes at 32° Tuesday's 33• would've been the first day that we where above freezing in a week. But before we could return [Member name removed] called and canceled the service he was never charged a fee. Enclosing [Member name removed] did not want us to access the pipe with our Roto Rootert equipment and the weather prevented us from using the high velocity pressure chat any sooner."


Jane B.
Mar 2016
2.0
unknown
Response from Roto Rooter Plumbing & Drain Service

"In response to [Member name removed] complaint, she did call us to have us return five days after the original visit due to her sewer backing up again, she was provided with a warranty so we gladly returned to investigate and fix the problem. she called again approximately two weeks later when we return we discovered that the wet ring on the floor was from soap suds from the washing machine not a sewer back up. We poured multiple 5 gallon bucket's down the drain, everything was flowing properly. Unfortunately the customer never approached us about a senior citizen discount so I can't respond to that. Enclosing the customer was not charge for the two return visits to investigate continual sewer back up's. We appreciate her as a customer and would hope to do business in the future ."


Cheryl E.
Feb 2016
5.0
Yes, I recommend this pro
$240
Got it done quickly.

James C.
Feb 2016
4.0
Yes, I recommend this pro
$385
unknown

Steven D.
Jan 2016
5.0
Yes, I recommend this pro
$228
Well, I had the same problem of water backing up into my basement sinks for the third time in three years, Decided to call Roto-Rooter and give someone else a try. As it was not an emergency(yet), I called the night before and left a message. They promptly got back to me the following morning and two techs were at my door by 9:30AM. John and Jason were as nice and professional as they come, knowledgeable, and and were cleanly in regards to my home. Turns out the previous provider I used mis-diagnosed my problem at least twice and unnecessarily cost me hundreds of dollars, which upsets me looking back.They cleaned a branch drain in my home that connects to the sink, dish washer, and laundry. While helpful, that was not the main problem. After looking at the drain outside my home, the water level in that drain was MUCH higher than it should have been. They promptly cleared the pipe between my house and the main sewer hookup....bang, issue resolved! I have WAY more confidence going forward now knowing my home is a good bit safer from a sewage nightmare! The guys left me a gallon of environmentally safe enzyme to put in all my sinks, shower, and drains that help to break down common household matter that accumulates in your pipes. Could not be happier with the service and would gladly recommnd them to friends and family.

Roberta G.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Sigma O.
Nov 2015
5.0
Yes, I recommend this pro
$300
Great service, very prompt, a bit expensive

Brenda F.
Nov 2015
1.0
Bad see above

QUENTIN L.
Oct 2015
4.0
Yes, I recommend this pro
$350
.

Kristin G.
Oct 2015
5.0
Yes, I recommend this pro
$265
unknown

John L.
Sep 2015
5.0
Yes, I recommend this pro
$500
unknown

Connie T.
Sep 2015
5.0
Yes, I recommend this pro
$334
Discovering the issue I called Roto Rooter on Salina Street, Syracuse NY. I had a timely response and a repair tech appeared within 2 hours.  Using his machine, a clog was discovered. He explained that he cleaned out the entire sewer pipe from the house to the pipe in the yard and that from there to the road was clear.  This gentleman was very polite, neat and informative.  He left me with a gallon of clog prevention to use once a month for prevention. The price seems to be about what they all charge but I still think it is excessive for this issue.  I did have a coupon so that helped. I would definitely use this company again.

Karl P.
Aug 2015
5.0
Yes, I recommend this pro
$600
.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Roto Rooter Plumbing & Drain Service is currently rated 3.6 overall out of 5.
Roto Rooter Plumbing & Drain Service accepts the following forms of payment: CreditCard
No, Roto Rooter Plumbing & Drain Service does not offer free project estimates.
No, Roto Rooter Plumbing & Drain Service does not offer eco-friendly accreditations.
No, Roto Rooter Plumbing & Drain Service does not offer a senior discount.
Yes, Roto Rooter Plumbing & Drain Service offers emergency services.
No, Roto Rooter Plumbing & Drain Service does not offer warranties.

Contact Information

1911 S Salina St, Syracuse, NY 13205

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