We are a fully insured remodeling and construction company.Our goal is to perform quality work at a competitive price.We are also Central New York's largest deck restoration company.We offer free consultations and free estimates.Our service area is approximately 10 miles from the center of Syracuse. Please visit us at www.syracusedeckdoctor.com For more info.
We specializing in all aspects of home improvement, and deck restoration.Some of our other specialties are: basement remodeling, and epoxy floor coatings.If you've been looking for home improvement experts... Look no further! Please visit us at www.syracusedeckdoctor.com For more info., deck repair, decorative concrete, home repair, new deck construction
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"As it has been some time since this complaint was originally posted, I will do my best to recount the details of this project. I would like it to be know that this customer hired us over numerous years for different projects including a stamped concrete patio, installing an indoor sauna, deck cleaning/sealing and some deck repair. Typically, when a customer is not satisfied with the work that has been performed at their house they do not contract a company to perform more. I state this as evidence that although their expectations could not be met , it is in no way a reflection of our workmanship or professionalism. Furthermore, I placed pictures of their project on my website in order to detail what I believed to be a quality job given the parameters set by them and the existing structure we had to work with. I not only worked with this customer on our labor price, I also allowed them to use my discount on all materials. I state this because it seemed that saving money by using the existing framework was of the utmost importance. Negotiating me down in price seemed to be the standard procedure with this customer. The stamped concrete patio that was done sometime in 2008 and was prepped by the customer in order to save money. There was no stone used, and nothing was compacted to industry standards. The concrete was poured over dirt. He understood that we would be pouring the concrete only, and that it would be stamped and sealed by us. Any failure or cracking of the pad due to improper sub structure would not be our responsibility. The person that helped install the stampcrete, (that they refer to as "subbed") was my business partner and friend with whom I have performed numerous, successful, decorative concrete projects with. All of the work that was done at this location was done to industry standards despite what the customer may claim. The customer was verbally abusive to me and my employees, at one point screaming at me to "shut the f*** up" over the phone only to call back to apologize. Because he is in the same industry, he felt he knew more than we did. Time delays were due to many unforeseen issues including whether and changes made by the owner. We communicated with the owner on a daily basis, and even though every effort was put forth to satisfy this customer, I believe this would not have been impossible."
"Due to ongoing legal actions to collect $7000 that is still owed to my company by this customer I do not wish to rehash the details of this project. However, I will add that every complaint that this customer has Is untrue and misleading. The customer has posted pictures of a project in its early stages, and has no pictures of the completed project. It was at this point they decided to keep my final payment for labor and materials that was promised. All practices met or exceeded industry standards. All attempts where made unsuccessfully to satisfy this customer."
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