Pella Windows and Doors
About us
Showroom Locations: *SYRACUSE, NY 3179 Erie Boulevard East Mon-Fri 9AM-5PM, Sat 11AM-3PM; *JOHNSON CITY, NY 800 Valley Plaza, Mon-Fri 9AM-5PM
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 15% |
"Thank you so much for taking time to share your experience. We appreciate the feedback!"
"Thank you for your review and for choosing energy-efficient Pella products! Best, Pella Community Team"
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team"
"Thank you for your review! We're pleased to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
"Thanks for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Wendy, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
There are a few issues we've had with the three installations. One is a problem with condensation on a basement slider, but this problem may not be a window problem, but a humidity or insulation problem. Pella has been very good about helping us deal with this issue. The second was an unfinished portion of the inside woodwork. Pella came out and rectified it promptly at no charge. And the third is the issue of color. We are doing our own trim, and the color in the latest installation did not match. The samples were difficult to assess, and the color is not right. One option would have been a more expensive custom job, which we were not interested in, and the other would have been to request unfinished windows to get Pella quality and the color we wanted. For now, we are living with the mismatching color, and trying to decide whether to refinish the woodwork.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.