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Pella Windows and Doors

About us

Showroom Locations: *SYRACUSE, NY 3179 Erie Boulevard East Mon-Fri 9AM-5PM, Sat 11AM-3PM; *JOHNSON CITY, NY 800 Valley Plaza, Mon-Fri 9AM-5PM

Services we offer

The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.

Amenities

Free Estimates

Yes

Reviews
4.311 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
0%
2
0%
1
18%
Showing 1-11 of 11 reviews
Dean W.
Aug 2018
1.0
The decision to purchase a Pella sliding door has been a nightmare. After installation it was clear the roll-up window wasn't right. Reaching anybody locally was impossible and eventually I had the joy to pay for the repair due to missing parts in the original delivered door package. This summer the slider panel fully crystalized and I will post my security cam video of it to youtube. The guess is an error in production that resulted in an exploding sheet of glass. I now have again the joy to pay for inspection, then for delivery, then for installation. Delivery was to be 21 August 2018. I thought it odd there was no contact with me, so called the day before. Just as when I had to set up the inspection of the ruined door, the 607 and 518 numbers simply ring and bring you to voicemail at every extension. I left a voicemail at the 607 number and never had a response. On the day of delivery Alyssa answered at the 518 number. She told me they had called 6 August to schedule delivery and it rang busy, but did nothing more than reschedule for 29 August, which I was not aware of. They were using a 5 year old cell phone number from the roll-up screen nightmare and never updated data despite my having shared it. In talking, Alyssa told me she will be ending the call because she "won't be talked to this way." I do believe listening to a customer getting poor service and massively inconvenienced is part of the job. I now have to stay home another day of my summer break as a teacher and will have extra bills to have the door stained and installed to match the rest of the existing unit. In addition, the mullions on the side entry door are separating from the glass. NEVER AGAIN PELLA or Crawford Windows and Doors that represent them in Syracuse and Johnson City, NY. Notice in the attached photo how every square inch of the sliding panel exploded and crystallized. This is a still shot of the video from my ADT security camera I wish you could see, but unfortunately a video can't be attached here, so I made a still shot of the first frame.

Raymond C.
Sep 2017
5.0
Yes, I recommend this pro
They were great. They were all very nice, professional and courteous. They left everything nice and clean and were very efficient. We were very pleased.
Response from Pella Windows and Doors
"Thank you so much for taking time to share your experience. We appreciate the feedback!"

S O.
Feb 2016
5.0
Yes, I recommend this pro
$6,500
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"

Lawrence W.
Oct 2014
5.0
$6,000
unknown
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team"

Alice H.
Sep 2014
5.0
Yes, I recommend this pro
We were very happy with the product and the service. Last December we moved and we need a sliding glass door replaced and Pella is our first choice at this point. We would recommend them because of the quality of their product, particularly the sliding glass doors. I was amazed that the last time we used them, they sent one person to replace the thing. He disassembled the existing window in order to remove it so he took it out a piece at a time. That is how he installed the new one. It was a little less than an 8 hour job. They were no muss, no fuss. I was shocked that one person could do the job. He did it very efficiently. They are expensive but for the value for the price, it is excellent. They came when they said they would. We will definitely use them again.
Response from Pella Windows and Doors
"Thank you for your review! We're pleased to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Kind regards, Pella Community Team"

Gale W.
May 2013
5.0
Yes, I recommend this pro
$6,000
The installation crew was quick, thorough and did a great job cleaning up after themselves.
Response from Pella Windows and Doors
"Thanks for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Wendy, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"

Nancy S.
Nov 2012
1.0
$5,000
It went bad from the gitgo;   forgetting I called for an estimate,  installation not satisfactory, door sticks in track, does not close smoothly.  Installer talked me into living with it for a couple weeks before calling for REPAIR (on a new door).  When repairman finally showed up (due to many phone calls back and forth between Schenectady and the Syr. office)  reprimanded me for letting the installer go without fixing it !   Never did get fixed properly; still sticks in track.  There were many other issues with this installation; I believe I have them documented somewhere,  but, due to time and distance, cooler heads have prevailed.

Richard R.
Nov 2011
5.0
Yes, I recommend this pro
We've used them for two separate window projects and they were excellent.  Their product and their service are excellent.  The windows are very good.  We had many estimates.  We have very large fiberglass windows and their price was comparable to the estimates that were provided to us for replacing windows.  It is so much nice looking product.  Both the windows are held up very well as far as noise reduction.  They tight sealed so that the windows were not losing the energy.  We would use them again if we had a project that we wanted to do again with windows that would come up.

Sandra T.
Apr 2011
5.0
Yes, I recommend this pro
$8,500
We got estimates from Pella and one other comparable company for replacement of 12 windows with Impervia Insulated Low E windows & screens.  Pella's estimate was about 2/3 the cost of the other estimate.  Estimate was done on 9/14.  We ordered several days later, and installation was scheduled for 11/1 & 2, the earliest dates they had available.  They called with approximate arrival time several days prior to installation; and called that morning to indicate they would be a little late due to a truck problem.  The crew was extremely professional and friendly, took care to protect the walls and carpet/hardwood floor from damage, and cleaned up after themselves before leaving.  They came back later in the week to clean some spots on the windows which we had not noticed when they finished the installation, since it was late in the day and getting dark.  The windows are beautiful, and have performed well through the winter. 

Richard R.
Oct 2010
5.0
Yes, I recommend this pro
They were great and fantastic. Their quality, workmanship and everything else from the beginning to the end was fantastic. The price was excellent. The work done by them looks fantastic. The people who installed were very professional. We looked around for a lot of other places and they are the ones we decided to go with. So we made the right choice. I intend to have more work done by them and so obviously they are good. We did check out the prices charged by the other companies too. They weren?t the highest or the lowest, but they had the best price for the products they had. The quality of their work was excellent. Their responsiveness was great. Their punctuality was phenomenal. Their professionalism was very good. They bent over backwards to do everything. It?s the best experience with window work that I have ever had.

Loretta N.
Jul 2008
5.0
Yes, I recommend this pro
$2,100
They were very good in installation, and I was pleased with the work overall.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pella Windows and Doors is currently rated 4.3 overall out of 5.

Yes, Pella Windows and Doors offers free project estimates.

No, Pella Windows and Doors does not offer eco-friendly accreditations.

No, Pella Windows and Doors does not offer a senior discount.

No, Pella Windows and Doors does not offer emergency services.

No, Pella Windows and Doors does not offer warranties.