NICOLETTIS CUSTOM KITCHENS

Very unsatisfactory.  Furniture not protected, nor was it communicated that it wouldn't be. Different tiles used on om floor.  Breakfast bar not placed where requested.  We both work, a neighbor checked in for us, wasn't aware of items not completed as requested.

This work was to be completed by February 22, three days before we moved in to this 1940's home. The work wasn't completed for 8 months. For the first 6 weeks, we had no water in the kitchen, no cabinets, counters. The kitchen was left dirty each time the crew left; tools on our makeshift table, empty soda cans, food containers, dirt everywhere. Often, the crew went into my husband's workshop to use his tools. Once they sawed wood on our beautiful sun porch, the bag exploded, leaving sawdust and powder everywhere, with no apology, no clean-up either. We had asked for an outlet in a specific place, put it in writing and it was installed two feet away. The Nicoletti's rarely returned our phone calls. We would call because time after time, they would not show up to work at all, for days. My husband had a few talks about communication, but it never improved. There was always a story. Also, they were using a cabinet company that was new to them and they obviously didn't take the time to learn the proper channels for ordering supplies. Our pantry cabinet came in the wrong size or damaged three different times. I actually saw these cabinets. Several cabinet doors were marred and had to be replaced. The first time that the pantry cabinet came in, it was 3 inches too small, Dino never told us. He must have hoped we wouldn't notice. When our food wouldn't fit in, I measured the pantry and found it to be 3 inches smaller than what we had purchased. I guess he wasn't going to tell us! The cabinet company was good about it, but they only deliver every few weeks, so, more delays. The Nicolettis kept taking on more jobs, and seemingly forgot about us, even though we called to remind them about the days they were scheduled to come. Rarely did they show up to, or would work for only 2-3 hours. If Dino was having trouble with part of the project, he would leave, instead of working on another part of the job. The kitchen came out nice. As far as Dino is concerned, that's all that matters! He said after thinking about it, bottom line is that we have a nice kitchen, that he likes the way it looks. This project caused so much anxiety and frustration. The kitchen is the center of this home. To avoid everything getting all sawdusty, we didn't unpack all the boxes stacked in the dining room. It was like living in a warehouse for months. Carrying dishes upstairs to wash in the bathtub was no fun for 6 weeks. This whole experience really ruined the fun of moving into a new (to us) house. It's now September and this kitchen was just finished two weeks ago, after moving in in February. I hope this spares someone else from getting into this miserable situation.