MD Hardwood Floors

Our floor was put down in a new build house not even a year ago and the Polyurethane is peeling and wearing off and the planks are cupping so the floor is not flat like they should be they are extremely wavy. We had to call NUMEROUS times in a two month period to get ANYONE to call us back to come look at them as a warranty issue. Mac sent two different guys over on separate occasions to come look at the floors then he came himself for the third visit. The first and second time the men said it was because there was either moisture in the subfloor or in the wood planks and the floor would need to be totally sanded and refinished to fix it. When Mac came over he blamed it on our dog, then blamed it on humidity from not running a humidifier year round (our basement is as dry as a bone) after going back and forth with him he agreed to send a crew to sand the floors down and fix them. When his crew arrived they said they will only lightly sanded the floors to fix the peeling and they are not going to fix the cupping and that we just need to run a dehumidifier. The floors are still wavy and look terrible and look terrible he refuses to come fix them. We will be reporting this business! I do not recommend anyone doing business with them

FROM THE TIME I MOVED IN THE FLOORS HAD GAPS BETWEEN THE OAK FLOOR BOARDS.  I WAS TOLD TO WAIT 1 YEAR.  IN THAT TIME NOTHING GOT BETTER.  YOU CANNOT WALK BARE FOOTED.  YOU GET SPLINTERS AND CAN FEEL THE GAPS.  ALSO THEY MAKE NOISE, AND THERE IS A SINK-SPOT IN A CERTAIN PLACE.  I WAS TOLD THERE WAS NOTHING THEY COULD DO.  THE HOUSE IS ONLY 1 AND 1/2 YEARS OLD.  
OTHER HARDWOOD FLOOR CONTRACTORS TOLD ME THE ONLY WAY TO FIX THIS IS TO TEAR THEM OUT AND REPLACE THEM.  THEY WERE PLACED WHEN THE HOUSE WAS WET AND THEY USED TOO MANY STAPLES.
I AM STILL TRYING TO CONTACT THEM AND HAVE LEFT MANY MESSAGES.  HE WILL NOT RETURN MY CALLS.

unknown

The crew was very unprofessional looking. 3 of them to do a job that 1 could have done. The female was nice but the 2 guys were very indifferent. I had to call them 4 times to get them to give me an appt. They never called back...I had to keep calling them. They seemed almost reluctant to come and do it, but I used them because I thought they were the same people who had done my kitchen floor that I was very happy with (although it turned out that they were the other "m&d" people in the yellow pages so they weren't the same company after all). They charged $100 more than the people I got just a couple of months ago to do another floor of the same size. I would never use them again.

None

Contractor was very careful about humidity levels prior to installation. Floors were installed quickly though job extended beyond estimated length by two days. There was some damage to walls from stacked materials but contractor supplied paint to repair them.

Start to finish the job was done completely to my satisfaction.

They did the entire installation in one day and they were great. They were responsive and didn't at all mind that we had bought the floor somewhere else. They were very good and we haven't had any problems.