Johnston Tax Service

I would never use them again, and I would highly recommend anyone looking to get taxes done NOT drop them there. When they filled out the taxes, they never investigated any places that I might have been able to save money. In addition, I had stocks that I had cashed from General Electric. It took a new tax person several months, not to mention the money I had to spend, to straighten out the mess they made. Finally, a friend also used Johnston's Tax Service. She is now on an installment plan to pay money back to the IRS; Johnston's filed her taxes incorrectly. DO NOT use this service.....

I am happy with the job that they did.  I drop the taxes off, and they complete them electronically.  I then send in the forms.

This part of the job is fine. 

I am not happy, however, with their communication.  If I have a question on the taxes, my calls are not returned.  I have had this happen twice so far.  I had a very important question back in March in regard to some stocks that I had cashed.  I called repeatedly over one week and left messages.  My call was finally returned when I said it was urgent.  I need to be sure that the amount I owed was accurate.  I realize this is a busy time of year for accountants, but, my call was important to me.  The courtesy of a return call would have been appropriate.

In addition, I have recently been trying to reach the office.  It has been a week and repeated calls.  No answer. 

Are they waiting until the IRS has an issue before I get a response?

they helped us get the maximum amount back. they are all very friendly and helpful. we will use them every year from now on.

I would use their services again in the future.