His and Hers Fix Its, A Division of Reno-Build Services

"We are sorry for anything pointed out that didn't seem correct if it reflected badly on a relative and didn't serve a purpose. We believe this was a,few years ago as I check my back records and at this time we sent an email to the address Given to us with quote ranges on the kitchen project. We never heard back and I apologize for not calling. At time we had a death in the family, and my follow up should have happened in the normal process. I see that we were punctual , in responding as fast as we could. And this was quite a while ago. I hope since way back then, you found someone to help you with any projects who were more to your liking. Diane Bostick General Manager HIS AND HERS FIX ITS A DIVISION OF RENO BUILD SERVICES"

"Thanks, it was great to work with you in that grand old house. We look forward to returning for your ongoing "to do list" and leaving you smiling once more!"

"Thanks [Member Name Removed] and to think we found you right down the street, needing us! You were a very interesting and engaging customer, so what pleasure to work there. Call us for anything! Diane, GM"

"Hi [Member Name Removed]. Loved coming out to your area and helping get the project rolling to make the house suited to you. We await your next project with great pleasure. Diane Bostick, GM"

"Hello. We are quite surprised after several trips and an open policy to return through difficult work that we see these words from you. Items were mutually agreed and signed upon. Adjustments were made to work due to issues you outlined and this is a review that has come after 4 attempts to follow up with you. We even recommended to you a Fix on your storm door in front saving the cost of a new door that didn't fit and wasn't as strong as the first one. If you had any dissatisfactions you never indicated them the few years ago we did the work. My apologies , however my records and pictures indicate the work and my phone is the same. You are welcome to call. Diane Bostick General Manager His and Hers Fix Its A Division of Reno Build Services"

"Our thanks for your finding us through Angie's list, and receiving us in your home for service. It was a pleasure to work with your good attitude , down to earth demeanor and all with a smile. We are looking forward to future projects as you need them !"

"We informed you right away of the problems with the drier vent emptying onto the porch before the deck was sealed. The pressure wash and sealant was applied with that condition . A re configuration of the venting system would be required to avert peeling of paint or sealant."

"Thank you so much for letting us help you with your home repairs. It was a pleasure !"

"It was a pleasure to be able to respond quickly in securing your back door security and assuring wildlife was not trapped in your building. We look forward to your further tasks when you are ready and wish you the best! Diane Bostick General Manager His and Hers Fix Its A Division of Reno Build Services"

"This job I believe streams back to about two years ago. We are sorry for your dissatisfaction however my file from the day seems to indicate that the enthusiasm and knowledge we showed on the job was interpreted as bad temper. We've never displayed anger misdirected at any customer and in this case I still apologize if you felt that. We attempted to contact you after the work and had not been successful. I would be happy to talk with you and offer a rebate if you have any priority work still at your home after all this time. Diane Bostick His and Hers Fix Its General Manager A Division of Reno Build Services"

"We are sorry that it was a while to get in touch with you. On occasion we are slammed with work and yet we do have a system to let people know we might be delayed in site survey. We also extend a courtesy that if we do observe a job - though rare- that requires time or skill we don't have available , we recommend a trusted private contractor that will help. I have never seen a case where this was not appreciated, however there's always a first. We wish you well in the resolution of your issue and again, I apologize for any delay in getting out to you. Diane Bostick General Manager His and Hers Fix Its A Division of Reno Build Services"

"We had pointed out with several pictures that a drier duct was run under the house dumping continual moisture onto the deck that was peeling. This caused peeling and several communications before and after were attempted to resolve and since you not at the property , you tenant was to relay communication. We told you we would follow up and the attempted mediation contained different detail from here in noted. We are sorry but we went above and beyond in our work and could have worked it out with direct communication between customer who hired us and our worker. This experience helped us decide that it is not prudent to complete work with third party observers or tenants who remove the chance of good communication. Best of luck with other contractors that you may deal with more directly. Diane Bostick General Manager His and Hers Fix Its A Division of Teno Build Services"

"Thanks so much for your great review. We look forward to helping you with you future lists when you are ready! Diane Bostick His and Hers Fix Its A Division of Reno Build Services"

"Appreciate your comments but what I explained was the $45.00 was going into the work. once you approved the estimate and since I was hung up on, I didn't have time to explain. Also since we never made a site survey it would be impossible to give an estimate of $2500.00. Because we Never got that far. Once you said you liked hiring local contractors and thought we might have tried to converse civilly . As far as the first call , it was a bad reception. The older lady we were helping was having a flood in her basement And it was difficult to hear. That's why I called back to confirm the missed call . May I suggest that a two way conversation and a little bit of patience makes for a better experience all around. Diane His and Hers Fix Its"

"Thanks for giving the chance to work In your beautiful home. We look forward eagerly to your next request. Thanks fir the wonderful review! Diane Bostick His and Hers Fix Its A Division of Reno Build Services"

"Thank you for your review, however, as stated on our signed contract the visit stated that in fact, we could not guarantee a fix of the problem and that you had agreed to the process, being potentially a few steps from solved. You said you had suspected your drain to be the problem, and we went in and reported what we saw, and did re seal the drain area. We followed up as we say we did, we came out and saw that the ceiling was dry. We did not charge for an additional visit. I told you also that we had found that the shower kit was rusted in place and hard to remove without completely cutting it and getting into a big repair. We suggested, we send you a report,in fact I called and said, if you wished another company to see what we took pictures of and did, it would help them for a deeper probe into pipe and bigger repair. You said it wasn't necessary, and "I will give a good reference." Sort of surprised, when this review came out. We suggested a ramp for your stairs because it would make things easier for your family up and down the stairs, missing that item. You said not right now, and I replied, "don;t worry, when you are ready, if you want you will let us know". We never pushed anything. You hired us for an investigation to a leak that would take a few procedures to narrow down. This was understood at hire. And we went over our service to try and help and where, we we both felt you needed more, offered the full report. Diane Bostick General Manager His and Hers Fix Its"

"We are so happy to see your repairs we to your expectations. Thanks for the great review. We look forward to your call on any future need! Diane Bostick His and Hers Fix Its Reno Build Services"

"It was nice to have the opportunity, however, we put up over 26 pieces. There was not complete organization as to where they were put from your point.So this took the extra time. Because of the state of pictures in boxes when we first made our site survey, there were some damaged as you remarked, we took extra time to make sure the pictures were.where you wanted them. Warped pieces as we explained would not hang straight on the wall. A mutual decision was to not put them up. Also due to none of the pictures being able to be seen front and back at the site survey, it would impossible to assess all the hardware, but we brought two full boxes and the discount to you included using hardware you offered to us.MY second helper logged everything done and, at end of visit you were appearing pleased. I explained that $15 per piece hung is fair, but as time went on, we accommodated extra items you wanted hung while we were there. The total cost of $390 was discounted to $300.00. And the $300.00 charged was for the originally intended hanging of the 15 pieces, including some sensitive artwork, and shelving and art pieces.. A recorded message our phone a week or so after the work, included your testimony to "excellent work" so, : Also our management followed up offering a cash rebate because we were not able to hang the remainder (which was a huge task) in the first work visit. We wish you well in future, but if you sign off on a repair, at the site and leave a recorded message which I retain in record complimenting us for our professionalism and work, it is no doubt curious that you leave a review to the opposite on Angie's List. If you care to discuss this with me, which I attempted to initiate the last time after called and left the very complimentary message, and reconsider your thinking, a rebate may still be salvageable. But , at this juncture, may I just say, Good Luck in future, and when sometime tried hard to help, help them by being open and honest, about what the work really requires and the true efforts that went in. Diane Bostick General Manager His and Hers Fix Its a division of Reno-Build Services 315/406-0484 ."

"We were glad to perform our specialties for you-saving you from exorbitant prices by preserving and upgrading what you had. Also we're happy that you feel much better in your home and look forward to any future tasks with pleasure. Thanks for your vote of confidence and trust, we enjoy working for you and your family."

"Thank you [Member name removed], we pride ourselves on all the qualities you mention and shown in many other customer reviews on this site. I guess that's why we're busy, and with such pleasant and easy to work with customers like you and your daughter, we will be happy to come back as you need us! We'll always find the time."

"We were pleased to have customer like you too! We look forward to offering services in future that will continue to make your life easier. Diane Bostick General Manager, His and Hers Fix Its A Division of Reno-Build Services"