We have 3 full and 2 part time employees. Billing is typically in full at the time we return rugs to their owners. We accept all major credit and debit cards. And, we offer a 20% discount on cleaning to customers that are able to transport their rugs here and back. We also provide an additional 5% discount on cleaning to all returning customers. We have an A+ rating with the BBB.
We clean and repair oriental or area rugs by hand. We also sell padding for under rugs to keep them from sliding and Paternayan Persian yarn. All our work is done at our location and we provide pick up and delivery service.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
17% | ||
0% | ||
0% | ||
0% |
"Thank you for your review. We do try to restore rugs as closely to original as possible."
"Thank you so much for your review. Actually your rug is wool but they can feel like silk if the wool is worsted (polished). We appreciate your trust in us. It has been a pleasure to care for your rug."
"[Member Name Removed], Thank You for your review. It's a pleasure to work with you."
"Dear [Member Name Removed], Thank you so much for your kind words. We value your loyalty and your willingness to share with others. Jeff Cox - Cox Craft LLC"
"I'm very sorry for missing the due date on this order. There was no excuse, I just messed up. As for the dye run I don't remember saying the rug was of poor quality. We suggested the process we used because of the moth problem. Even if she doesn't come back to us I would strongly suggest that she examine all the rugs in her house regularly and completely, front and back, for any sign of further damage. I have seen major damage to all the rugs in a home occurring very rapidly. I have also seen moths spread to other peoples homes from that original home. This would be a much more costly lesson than dye run in one scatter rug. Please don't treat take the moth problem lightly. Even though we did not detect a urine odor it does not mean that urine was not present. Urine can cause dyes to run by the way."
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