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COX CRAFT ORIENTAL & AREA RUG SVC

4.8(
6
)
Carpets or Rugs Clean at Home, Carpet Repair, Refasten, or Stretch, Carpets or Rugs Clean Offsite,

About us

We have 3 full and 2 part time employees. Billing is typically in full at the time we return rugs to their owners. We accept all major credit and debit cards. And, we offer a 20% discount on cleaning to customers that are able to transport their rugs here and back. We also provide an additional 5% discount on cleaning to all returning customers. We have an A+ rating with the BBB.

Business highlights

26 years of experience

Services we offer

We clean and repair oriental or area rugs by hand. We also sell padding for under rugs to keep them from sliding and Paternayan Persian yarn. All our work is done at our location and we provide pick up and delivery service.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.86 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
17%
3
0%
2
0%
1
0%
Write a review
Showing 1-6 of 6 reviews
Pam G.
May 2016
5.0
Yes, I recommend this pro
$525
They were friendly & professional. Reasonably priced and did a wonderful job cleaning my rug. Completed on time as promised.
Priscilla C.
Mar 2016
5.0
Yes, I recommend this pro
$168
I called about the service and it was explained that the urine would be removed but there could be a change in the color of the carpets. The woman working when I picked up my carpets was very friendly & helpful.
Response from COX CRAFT ORIENTAL & AREA RUG SVC

"Thank you for your review. We do try to restore rugs as closely to original as possible."

Lauren M.
Mar 2016
5.0
Yes, I recommend this pro
$40
We have an original silk, hand woven, Persian rug. Our cats have a tendency to seek out the carpet and as their personal throw up rug. We have used their company for over 3 years, approximately every 3-6 months. They have always been very professional, friendly and knowledgeable. The rug always looks like new when they are done. Highly recommended.
Response from COX CRAFT ORIENTAL & AREA RUG SVC

"Thank you so much for your review. Actually your rug is wool but they can feel like silk if the wool is worsted (polished). We appreciate your trust in us. It has been a pleasure to care for your rug."

Adele P.
Mar 2016
5.0
Yes, I recommend this pro
$74
They always do a great job, and the discounts they have offered is a big reason for my frequent returns to them for their services.
Response from COX CRAFT ORIENTAL & AREA RUG SVC

"[Member Name Removed], Thank You for your review. It's a pleasure to work with you."

Patricia B.
Oct 2015
5.0
Yes, I recommend this pro
$90
They did a fantastic job cleaning and caring for my valued Oriental rugs.  They are kind and respectful of their customers.  I would completely recommend.
Response from COX CRAFT ORIENTAL & AREA RUG SVC

"Dear [Member Name Removed], Thank you so much for your kind words. We value your loyalty and your willingness to share with others. Jeff Cox - Cox Craft LLC"

Jackie P.
Apr 2015
4.0
Yes, I recommend this pro
unknown
Carl P.
Oct 2014
2.0
Horrible-I requested work be done by a specified date-assured me it would be easily ready in time for an event at my home. I had to call after the date promised which was just 3 days prior to event. I was shocked when I was told the carpet was not ready--was in process so I could not pick up. Promised to complete work in a week or so. 3 weeks later I call and am being told for the FIRST time that there is a problem. Carpet dye ran and has to be fixed. Promised in a week. 3 weeks later I get call that it is ready and that there will be no charge. Blamed dye running on carpet quality- I bought it from Stickley. There was a small area of moth damage. I also let them know that 'possibly' our elderly dog had an accident on it but they did not detect any evidence of that. The carpet was cleaned once before by another carpet company in the area who specializes in oriental rugs-no problems. Located that receipt along with Stickley receipt after the fact.I suspect they used a very harsh chemical without testing an area first to see if dye would run. Carpet is now a different color and basically ruined. I will never use this company again-they did not charge me however this was an expensive lesson.
Response from COX CRAFT ORIENTAL & AREA RUG SVC

"I'm very sorry for missing the due date on this order. There was no excuse, I just messed up. As for the dye run I don't remember saying the rug was of poor quality. We suggested the process we used because of the moth problem. Even if she doesn't come back to us I would strongly suggest that she examine all the rugs in her house regularly and completely, front and back, for any sign of further damage. I have seen major damage to all the rugs in a home occurring very rapidly. I have also seen moths spread to other peoples homes from that original home. This would be a much more costly lesson than dye run in one scatter rug. Please don't treat take the moth problem lightly. Even though we did not detect a urine odor it does not mean that urine was not present. Urine can cause dyes to run by the way."

Darlene W.
Aug 2014
5.0
Yes, I recommend this pro
$150
unknown

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

COX CRAFT ORIENTAL & AREA RUG SVC is currently rated 4.8 overall out of 5.
COX CRAFT ORIENTAL & AREA RUG SVC accepts the following forms of payment: CreditCard
Yes, COX CRAFT ORIENTAL & AREA RUG SVC offers free project estimates.
No, COX CRAFT ORIENTAL & AREA RUG SVC does not offer eco-friendly accreditations.
No, COX CRAFT ORIENTAL & AREA RUG SVC does not offer a senior discount.
No, COX CRAFT ORIENTAL & AREA RUG SVC does not offer emergency services.
No, COX CRAFT ORIENTAL & AREA RUG SVC does not offer warranties.

Contact Information

1121 Erie Blvd. West, Syracuse, NY 13204

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