CastleRock Security Inc

I had three back and forth response through the BBB of New York and their replies.  They lied to the BBB saying they offered to come out and change the batteries, but I refused the cost of a service call...(not true at all)  and I had signed a contract.  BBB said that I would need to take them to small claims court or hire a lawyer to stop the monthly billing coming out of my charge account.
Yes ---I plan on pursuing this further so I will go to a lawyer and pay what it takes to get them to STOP stealing my money for a service they have not provided since Jan. 2013.  The amount is under the  $500. 00 amount small claims court would hear a grievance about. They are located in a different state so Texas would not hear the case. Hmm I signed a contract and with that they have a right to A). not provide servicing yet lie about it; and B). continue to pay even past when my contract should end in March???
VERY AGGRAVATED Customer and completely FFFFFFF rating from me.  Please do not sign a contract with these thieves.

Fine until we sold our house and tried to discontinue.    Check the national databases on this company - they are full of similar complaints.   There is supposedly a class action suit happening in Cook County.  

We have been using them for the past 5 months; the customer service has always been really friendly. In comparison, I don't think they are more expensive, and we have never had an incident where any one had tried to break into our home, or we have never had a fire, to put them to the test of how good their service was or how reliable they are.

Castle Rock Security was the monitoring company for our alarm system. We had this system installed as a result of a salesman who came to door to door in our neighborhood. The original dealer was Pinnacle. This has been the worst experience with any security company that I have ever had. In the course of the 3 years that they were subjected to paying the monthly fee of $50 for our "monitoring" service, our alarm went off many times and Castlerock NEVER called. Additionally, customer service is nearly impossible to get ahold of, and even if you do you are passed from one person to another until you finally get so discouraged you give up. BEWARE of this Company!! Run as fast as you can! Their contracts are for a three-years and provide for an extensive notice, nearly 3 months in advance. If you do not provide this notice in writing, you will continue to be obligated to pay the monthly fee. It does not matter if you move, sell your home, or it burns to the ground. There is a website completely devoted to the experiences of unhappy customers. www.complaintsboard.com/complaints/castle-rock-security Our contract with them is up this month. I have given my 3 month's notice in writing. I sincerely hope that the service will be canceled and they will not continue to hound me for my business, which they have been doing since I sent the letter of cancellation. If anyone has ever had a positive experience with his company, I would like to hear it.

I ordered the alram system expecting it would keep my home and premises safe. They sent a couple of incompetent guys out who promptly set up the alarm system-a unit on the front door, a unit on the back door; drilled up from the basement so they could attach it to the phone system. When I woke up the following morning, the sensor unit was lying on the floor (whatever glue they used sucked); I assumed it is the responsibility of the "selling company" to provide what they had advertised...a working alarm system. They said basically "too bad" when I complained but they would fix it if I would pay them a $100 and I said why should?pay you for it is your responsibility to give me what I am paying for. So nothing was done. Next I went to the Ohio Attorney General who was as stupid as the alarm company--for they sided with the alarm company and told me to pay them for 3 years for a non-working system. They told me the company had offered to fix their incompetent work if I would give them $100. I told the company I would fix it for $100 myself if they would send me a?check in that amount and they said, "no they would not pay me a $100. (I have seen many complaints on Alarm companies on the internet including this one for locking customers in for a period of 3 years, and then they try to extend it another 3 years if a person does not inform them they want to quit within a given period of time. There are ads going right now which show house break-ins to scare people into renting alarm systems. I just wish there were some honest alarm system companies around but I would never do it again-get a DOG. Even Consumer 10-A-Gram was shocked that that the Attorney General would go along with these rats, but they are Democrats and don't care about people. I got a call yesterday on my answering machine from the Chicago office offering me some kind of incentive to "sign up again" as if I would - their monitoring is so good they never noticed that the system has never been turned on in 3 years (except for one day when my wife was carrying a toddler by it-accident); but I did call using their 800 number just to see if this was the Chicago office that services me and they said "Yes, they do it nationally." They said they were recording the call. (I did not mention that I was having any trouble only that are you my servicing office which they affirmed. (I am convinced these alarm companies are all sleazy watching the scary commercials they put on TV every night to scare women,) ?