BATH FITTER - BFU275

Once again, very pleased with result. I had another Bath refitted 10 years ago and to me it still looks as good as the day it was installed.. Therefore, it was a no brainer to have Bath Fitter come out and do the same job to another Bathroom in my home. Still very professional, done in a day, and looks great. They now have additional design details on their units so it is even nicer than the one I had done 10 years ago. Who wants to deal with grout when not necessary????

excellent work

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They do a good job. Some of the caulking had to be redone. I called them and they came right over and took care of it. They sent one technician. I thought the price was kind of high.

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It all went very well.  The technician did a very neat, professional job in a very timely fashion. It has made a tremendous difference in the appearance of our bathroom.

Fabulous.

It was done in a day. The home is on an overnight rental. It was going to be rented the following day. Bathfitters cleaned up after they were done and did it perfect. There was no need for me to have my cleaners come and clean up after they left.

Workers came on time and installed shower quickly and efficiently. A few weeks later I reported that the drain was leaking and they fixed it immediately. After the man fixed the drain I told him that the water pressure from the showerhead was too weak, so he installed a new one and it worked fine. The overall experience was one of quality and professionalism. The only negative is that I feel that the job was overpriced, which brought the overall score down to a B.

GREAT! On time, no hidden costs, everything was delivered as promised, the only disappointment was we had to wait for the shower to cure for approximately 24 hours before using.
Previously I was having a difficult time getting into the shower, by removing the bathtub and replacing it with a shower only with a considerably lower 'step' from approximately 14 inches to approximately 4 inches. We also considered a 'walk in style' bathtub which would have cost the same as the total conversion for the walk-in only!
Since there is no body in my household that uses the bathtub this was a great idea and I certainly appreciate their professional expertise they laid down plastic runners to walk over, supplied their own trash cans and continually cleaning (the must have been Boy Scouts- they left the area in better shape than it was when they arrived!

I was satisfied. They did it all in one day like they said and cleaned up after themselves. So far it is working well and they gave me a great warranty for as long as I own the home.

They will do everything they can to make it right and make you happy. I had a problem the first tub was order wrong, they came back put another tub in. Their customer service is great, they will come out as many times you need them. They have the best customer service after the sale I have seen in a long time.

The workman showed up on time. They took the old tub and walls out, put the new unit in and they cleaned up all the mess. It took them about 7 hours start to finish. We had our bathroom finished by 3:30 p.m.We have lived with the unit for 10 months now and are completely satisfied with the quality of the unit and workmanship that was done.

It was done in one day. The people were friendly and knowledgeable. It was a decent price. It has like a 50 year warranty so we hope we don't have to use them again but if we had another home we would use them again.

Eric, the salesman came at appointed time, measured, and gave estimates. We signed on that date. About 2 weeks later they called with an install date.
The gentlemen showed up between 8:30 am and 9:00 am. The first bathroom was done at 2:00 p.m. and the second at 4:30 p.m. Matt did one bathroom and Cliff did the other bathroom.

We are just 24 hours from completion, so have not used them yet, but they look wonderful.

THE SALES EXPERIENCE

The Sales Person was very personable, very knowledgable, and we enjoyed speaking with him. He guided us through our options and was obviously well versed with respect to what BathFitter provided.

As a heads up, as part of BathFitter's sales strategy, they offer a significant discount if you decide at the time of the free quote to contract them to do the work. Be prepared to say yes when you invite them over. You may want to get the other contractors in first so that you can perform your quote comparisons on the spot. I think it would be less of a pressure sale if we were given a 3 day window within which to decide, but that's how it is in the sales business. Just be prepared.

THE FINAL COST

With the discounts provided, we believe that we got a good price on this bathroom. Not sure how much further they would have been willing to go to get our business. At this time, there is not much research within Angie's List with respect to Bathfitter's pricing. We ended up paying $5000 when all was said and done. We completely removed our old tub and tore down the walls to the studs. It was a complete bathtub remove and replace. This also included replacement of all immediate plumbing, including the old Cast Iron elbow that was there since the house was built in 1955.

We gave a B with respect to Final Cost only because we did not have anything to really compare it to, therefore, we believe we did good (not excellent) with respect to cost. Over time, as more members post their experiences and costs with BathFitter, we will be able to see more clearly how we did in comparison to others who used them.

THE JOB

Let me start out by saying, I am so glad I did not attempt to do this job myself. I have had people tell me that I could save money by doing this job myself. All I have to do is go to the Home Depot and buy the Tub-insert etc. and put it in. Now I know they are nuts :). Anyone who attempts this job without a certain degree of experience performing tub replacement and plumbing should seriously think twice. Especially if you plan to use the bathroom in the near future.

The two service reps that came over were very knowledgable, very personable, hard working, and it was obvious that this was not their first and quot;rodeoand quot;. They clearly explained what they were doing as they did it, did not mind me hanging around asking questions as they worked, and obviously knew exactly what they were doing.

They started with the demo work. Down came the tiles, walls, etc. Then out went the tub. This part surprised me and I would probably still be attempting this phase of the job if I did it myself. They took a big sledgehammer to the old cast iron tub and broke it into pieces. The whole house shook. If I did this myself, I would have had my friends over to help me remove and carry it out of the house. I never would have considered breaking it into pieces.

Anyway, long story short, these guys did everything we asked and went the extra mile to be sure we would be happy with the final product.

For Example:

1. Instead of taking the easier path of cutting the front of the tub to fit over the existing floor, they did as I asked, and removed six inches of the floor in front of the tub and then built a landing in front of the base of the tub. Now, in the future, when I finally get around to replacing the floor, I can pull up the landing, pull up the old floor (without having to go under the tub) and put the new floor to the edge of the tub.

2. They found a large extra piece of the new tubwall, cut it to fit so that it would cover a portion of the bathroom wall that was not even part of the tubwall. It just made the whole tub installation look nicer with respect to the final product.

These little extra effort tasks made it clear that our interests were their primary concern and they were willing to do whatever it took (within reason) to make sure we were happy with the final product.

TIME

They showed up right on time, worked straight through the day, and were finished between 4-5pm. Maximum, they were in the house 8 hours. We were bathing by the following morning.

SPECIAL MENTION

BathFitter has a special relationship with Austin Plumbing. The Plumber from Austin Plumbing was easy to get along with and obviously knew what he was doing. I had an extra task for him in another part of the basement where a slight leak had formed over our time in the house. He looked at the job, provided us with a quick and reasonable quote, and had all the work done before we knew it.

THE ONE CONCERN

With the new accessories, we find that we are going through water at a much more rapid pace. Where we used to get four showers out of our 50 gallon hot water tank, we now get two. We had mistakenly assumed that the tub faucet we ordered would also come with volume control capability, not only hot and cold. This is something we will be discussing with BathFitter to see if there is anything they can do for us. I will see if I can't post back later to let you know how it all turns out.

CONCLUSION

The whole experience was a very good one. BathFitter did an excellent job. From the sales experience through to the moment they walked out of the house after the final installation, they exemplified professionalism and a mastership of their respective fields. We are very happy we used them to do our Tub Replacement.

I like that they lowered their price for me. I turned them down the first time and then they came down on their pricing. They did a good job.

The price was very good and I love my bathroom. I spent about $3700 on that service. I have an over hundred year old house, so things with the plumbing are not great. They really had to measure things real good because everything did not really match or fit because what they make they have to make by scratch. They ripped out my old tub because all I wanted was a shower because nobody takes baths anymore. They took care of all the trash and stuff and got rid of that. They put in a new shower floor and everything and it looks like a hotel stetting, I absolutely love it. They also told me how to take care of it and about 6 or 2 months ago I had one little problem and they came here immediately and took care of it. I haven't had a problem since. They came in, measured it, and told me that I could pick what I wanted to and what type of bathroom and shower I wanted. I picked out what I wanted and what I did not want and they told me when they would be available. They had financing as well, I really did not need it but that can be done and get the work done. They tore out my old bathroom and redid my bathroom and did not stop until it was done professionally. They did not leave any note and there was absolutely no mess when they got done. I was satisfied and as a matter of fact I wrote a letter to their company.

The estimator stated that all old tiles would be removed and new wallboard would be installed behind the new enclosure wall. Only 25% of the old tile was removed, basic backer board used, and corners before and after are not square. It took four installers over four visits and seven weeks to accomplish the advertised "give us a day" promise. The first trip completed the base and enclosure wall, but confusion about a side panel brace installation/sketch on the outside postponed the door/panel. The second visit provided a different inside bracket, and the door and side panel were installed with several resulting issues (door offset, hinge bowed/stiff/noisy, panel glass reversed, bracket crooked, spaces under side channels, etc). Third visit to "remount the door" and correct issues resulted in relocating the panel glass instead of the door and discussing other concerns without resolution. After an office visit to understand how the floor model door operated compared to my issues, a new door/panel was ordered as replacements. The fourth installer/visit did not "replace" the major items, but rather added "missing felt" within the hinge and realigned the total assembly to correct the majority of remaining issues. A 15% refund was requested and received due mainly to the workmanship delays. The installers and especially the office personnel were very courteous throughout the effort. I have done similar tub/shower upgrades over the years, and I will do those needed in the future for far less money.

Problem solved. No further problems.

Installer showed up on time and completed job in about 4 hours with minimal interference to my life. Did an excellent job with replacing tub and walls, sealing the area around the tub and walls and cleaning up after himself. The only problem was that the setting on the valve handle to the shower was not reset on the hot water line. A call to the company resulted in an immediate dispatch to my house of a technician who righted the problem in 5 minutes.