AFFORDABLE WINDOWS
About us
Vinyl Replacement Windows and Sliding Doors. We'll beat any competitor's price. Starting at $199. 1,000's of satisfied customers. 25 years of window experience.
Business highlights
Services we offer
WINDOWS AND SLIDING DOOR INSTALLATIONS IN YOUR HOME.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 27% | ||
| 13% | ||
| 0% | ||
| 20% |
"Dear Mr. [Member Name Removed], I see that you had received a quote for the windows, and gave a deposit. Unfortunately we had to return the contract, and desposit a few weeks later due to not being able to make the 6 oversized windows without putting tempered safety glass on them. That is why the job became $500 more. We have been in business since 1996 and we do not initially low quote jobs and then bump the price up later. Sincerely Robert Putzer-President"
I have never had to deal with such a crappy company in my life! I had 8 new replacement windows installed in 2007. I had 1 of the windows just up and break out of the blue as I was sitting watching TV. I called them in February 2013 when this happened to see if it was under warranty. Nope...ok, so I have to pay $50 to get it fixed. No problem. Next issue is that they never put the aluminum trim on the windows they installed.....and were paid for as it was included in the price they gave me. I called numerous times and the woman on the phone was an absolutely miserable nasty witch! During 1 phone call she actually said to me "Well what do you want us to do about it!?" I replied, "How about finishing a job that you never finished!" Finally Bob came out and inspected the windows and even said he couldn't understand why the guys didn't finish the job. He was going to order the replacement for the broken window when he went back to the shop. He also said that the price had most likely increased on the trim and he would have to research it and I would have to pay the difference. Bullsh*t!! They breached the contract by not completing the job and I'm not paying a dime more for that. I called again in February 2014 to see if the replacement piece was in and was told it hadn't been ordered yet. Are you serious????!!!!! Was assured they would order it that day. Had to call back again to see if it was in yet. Yes they had it sitting there for almost 2 weeks and it was up to the service department to contact me to set up a time for the installation of it. Haven't heard from them yet and in the meantime I've noticed 4 of the windows have moisture between the panes of glass. The air blows through them in the winter and I have to still use plastic on the windows to keep the cold out. This company is a rip-off. Don't waste your time or money on them. My next step is the Better Business Bureau and the Attorney General. I've freakin had it!
"Dear [Member Name Removed], I would like to sincerely apologize for all of the issues that you had when you had your windows installed. I am also sorry this had to go to court, and the court favored in our decision. I am willing to trim the 8 windows, and fix the glass so that you are happy with the windows, and the service. I was only asking for the difference in the cost of the aluminum, it was $32 when your job was don and now it is $92 which is a difference of $60 for the material so we can come over and trim the i down up for you. Sincerely, Robert Putzer-President"
"Dear Paul and [Member Name Removed], I understand you have had poor service, and some problems. The windows weren't delivered at the same time, and the job dragged on. I am sorry that there were a few errors. If you do have any service work on your windows that we installed in 2009 please contact me ASAP. We've been in business since 1996, and have had A & B ratings, and have had thousands of satisfied customers. Sincerely, Robert Putzer- President"
"Dear [Member Name Removed], I would like to thank you Mrs. [Removed Member Name], and the [Removed Member Name]family for many window jobs throughout [Member Information Removed]. I would like to also apologize for your last experience with Affordable Windows. I have addressed all of these issues with the correct departments, to ensure these types of issues are avoided in the future. If you have any issues with the 50+ windows I installed for you please call me ASAP at 315-635-1572. Sincerely, Robert Putzer-President"
Another guy (can't remember his name) came by a few days after signing the contract to measure the framing for the windows. It only took about 4 weeks from signing the contract to get a call asking for an appt for installation. The 2 installers came over on 11/1 and did a good job. They put drop cloths through their pathway in the house to the bedrooms in question, put up plastic, cleaned up when they were done, etc. Nice guys - offered up tips and explanations of what they were doing, were courteous the whole time.
I was slightly disappointed in the size of the windows (meaning the viewable glass area in ratio to the framing), but can't fault them completely on that because I should've A. expected some sort of it for replacement windows that are "pop-ins" to the existing framing, and B. I should've demanded to see samples of the windows before signing.
But overall, a good experience and am happy there are no more drafts in those rooms.
Affordable Windows is very professional. They installed 10 windows for me in 2009. Right away, I started saving money, as shown on my utility bill. The windows are of good quality. They remove easily for cleaning. Very pleased with their service. In fact, just ordered 12 more.
Licensing
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