WE GOT LITES

The worst experience ever! I ordered 2 crystal chandeliers from this company and used an expert Design person to help me. She explained the crystal I was going to get and they came today only to be the worst quality crystal I have ever seen. I called because there were not directions in the box,no invoice, nothing. I called and asked how to install them because there was no white/black wires. They said they would call me back. NO CALL BACK! The first time I called the girl hung up on me. I had to call 3 times to ask them to send me my invoice and tracking which they said they would be didnt'. They came today and the quality is the worst crystal ever, chipped and cloudy. I have a $40 GLASS chandelier in my home and the quality is better and clearer and they are trying to tell me its glass the european crystal is cloudy. Never said a word on it coming chipped and cloudy and I used their designer. Its the worst customer service ever, they refuse to send you any paper work, call you back, send a tracing number anything. They just take your money and try to upgrade you to there most expensive crystal but after seeing this I wouldn't belive that that's what you would get. I will never buy from this company again and I would never ever reccomend them to anyone. I called to ask how to return them and they said well you will have to pay the shipping back plus a 25% restocking fee. Thats half of what I paid for this product. And on top of that its all factory done. So I ordered two on the same day and I only recieved one and the other one is coming a week later which I was told would only take 5 business days. It's been over 3 hours and no call back on how to install this chandelier so now I had to call my contractor to come and help me out. This company makes promises on their website but does not honor them. Never again!