MoonStar Mechanical LLC

Just under 3 years ago Charlie and crew installed a new boiler in my cellar. the old one had broken open, flooded everything and caused lots of damage so I filed a homeowners insurance claim. unfortunately when my old furnace was removed by Moonstar they threw it away immediately and couldn't retrieve it, and it needed to be inspected for the insurance claim. the loss of original furnace cost me several thousand dollars. The new furnace works fine, but I received no paperwork for it, was just told to "look online". the follow up care has been mediocre, with long wait times and poor communication. the last time I called Charlie said he would get back to me to schedule but never did. This year He tried to diagnose a water leak out of the new furnace over the phone as "condensation", and never got back to me to schedule looking at it, or to do fall tune-up. when the new company I hired to look at it came out the very next day, there were 2 places leaking.

This company is a scamâ please beware! Last year, my central air conditioning system stopped cooling due to a lack of Freon, so I searched online for a professional technician. After seeing their positive reviews, I decided to hire this company. When I called, I spoke with a man named Charlie, who was very polite and scheduled an appointment promptly. Upon inspection, they convinced me that, although my system was only five years old, replacing it would be more cost-effective. They promised the new system would come with a one-year parts and labor warranty and a 10-year warranty on the unit itself. Trusting them as professionals, I agreed to install a new Rheem system, which they completed on April 13, 2023. I paid $6,600 plus a $500 tip for their services. In April 2024, the system stopped working, and I noticed the pipes were covered in ice. I called Charlie again, and he sent a technician named Bobby to assess the issue. Bobby filled the Freon and said the system was fine, only suggesting that the thermostat needed to be replaced. However, I later discovered that Bobby was not a certified technicianâ he had merely picked up skills from working with other companies. Despite this, he replaced the thermostat. The system worked for the next 3-4 weeks, but it gradually began losing cooling power. I repeatedly called the company, but they never answered or returned my calls, and no one responded to my voicemail messages. I am now in the process of filing a formal complaint against them, and I feel it is my moral duty to warn others. This company may change its name, but please stay awayâ they will take your money and leave you with nothing but headaches.

It doesn't get any better for AC service. They did exactly what they said they would do when they were supposed to do it. I wasn't price gouged and charged a fair market price. They were clean and friendly to deal with. They installed a new Air Handler after exploring all other possible options to help us. We can't recommend them highly enough.

Very professional. Very knowledgeable.

Very professional.. Knowledgable. Great pricing. Will definitely be using this company again and will recommend to friends and family.

Charlie and Bobby were amazing from start to finish not what Iâ m used to with these companies. They were professional, they showed up on time, did what they said and was priced more reasonably than the other 2 companies I called. Will use them going forward.

I called Moonstone because my Mini split system wasn't blowing cold. Came the next day as promised on time,, had it fixed in 30 min. Went above and beyond the call. Thx Bob .

They really are diligent and will do everything possible to fix your repairs. Charlie is considerate of your need no matter how complicated. Bobby came and explained and quite professionally took time to make sure repairs were done correctly .

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No fee for estimates, only for the job. The price was reasonable.The appointment was scheduled next morning, technician was on time, quickly found the problem in the boiler, and fix it.

Used this company for my yearly maintenance for my ac system. Great service!

Good

Excellent job. Even though it was late in evening they came as promised and what a quick professional installation of the water heater. Very much satisfied

Everything went well and was very satisfied! I would recommend them totally!

Very pleased with my central air instillation By Moonstar mechanical

This is my first time using both Angie and also Moonstar. The price & service was incredible. Charlie was great and very responsive. He called me right away and gave me a price at $350 to install my mom water heater (hundreds of dollars less than other companies). Although his worker arrived 3hrs late (b/c they were pretty busy), Charlie kept in contact with me the whole time. Thank you Charlie & Bob!

They never came at the time they said they would be here.

Good

The Office and the workers were very nice. They were very knowledgeable and came and did an excellent job in replacing my water heater. Would recommend to anyone who needs their services. They were very attentive and gave an immediate response. Would definitely recommend using them.

MoonStar Mechanicalâ s owner (Charlie) called me shortly after my request for a price quote. Within a few hours, Bobby (technician) was removing and installing my new hot water heater for $300 less than that what I was quoted by another company. Bobby was courteous and professional. I would recommend MoonStar Mechanical to friends and neighbors without hesitation.

The freon boost didn't work because I need a new compressor, so he totally refunded me the whole cost! I will definitely be using him again!!

They called me right away and had the AC repaired quickly.

Quick work. VERY NICE guys. GREAT JOB!

tech came early to evaluate problem and offer my options . Came back later in the afternoon to complete the job and was done in 2 hrs. Very happy with the work performed.

The technician really knows the basics and gives you good advices.