They actually took care of the issue, which took a number of visits.  They did finally fix it.  The cost was covered under warranty.

THEY WERE OKAY. THEY WERE JUST REALLY SLOW. IT TOOK THEM A MONTH TO FIX THE COMPUTER. IF YOU'RE ONLY REPLACING ONE THING IT SHOULD TAKE LESS THAN A MONTH. ONCE I DID GET IT BACK, IT WAS FINE, BUT BE PREPARED TO WAIT AN INCREDIBLE LONG TIME TO SAVE A COUPLE OF BUCKS.

FOR THE MOST PART THEY WERE UNPROFESSIONAL. THE ADVICE I GOT TWICE FROM A TV SALESPERSON WERE LIES. THE STORE LAYOUT WAS NICE, AND THE MERCHANDISE WAS NICE, BUT THEY NEED A LOT OF HELP IN THE HONESTY DEPARTMENT.

I WOULDN'T GO BACK FOR A COMPUTER REPAIR BECAUSE I WAITED TOO LONG TO GET MY COMPUTER REPAIRED. IT WAS SEVERAL WEEKS BEFORE I GOT MY COMPUTER BACK, AND EVERY TIME I WENT BACK I HAD TO WAIT AN HOUR AND A HALF TO TALK TO ANYONE. I WOULDN'T GO BACK FOR A COMPUTER PROBLEM.

I CALLED IN THE MORNING. THEY CAME THAT NIGHT AND EVERYTHING WAS FINE. I WAS VERY SATISFIED. I GUESS IT WAS BECAUSE HE KNEW EXACTLY WHAT WAS WRONG. HE FIXED IT. HE WAS HERE FOR ABOUT AN HOUR AND THAT'S ABOUT IT. I FEEL MORE CONFIDENT ABOUT THE SECURITY IN MY COMPUTER NOW.

THEY WERE GOOD AND DID SATISFACTORY WORK. I WAS HAPPY WITH THEM. THEY HAD MY PRODUCT DONE BY THE PROMISED TIME, AND IT WORKED FINE. THE PRICE WAS FAIR FOR THE AMOUNT OF WORK THAT THEY DID.

AS FAR AS THE COMPUTER SERVICE IT WAS FINE. WE GAVE IT TO THEM, AND WITHIN A COUPLE OF DAYS IT WAS BACK IN OUR HOME. IT WORKS NOW, SO THEY DID A GOOD JOB.

I GUESS IT WAS GOOD. I WAS THERE ONCE. THE PEOPLE WERE VERY NICE, FRIENDLY, AND PROFESSIONAL. THEN MY DAUGHTER SAID SHE WENT BACK WITH A PROBLEM, AND THEY FELL SHORT. THE PRICE WAS GOOD. I DON'T REMEMBER THE EXACT PRICE, BUT OTHER STORES WERE MORE.

I WAS VERY SATISFIED, AND I WOULD DEFINITELY USE THEM AGAIN. THEY SHOWED UP WHEN THEY WERE SUPPOSED TO. THE WORKER THEY SENT WAS VERY HELPFUL. HE WAS VERY COURTEOUS AND VERY PROFESSIONAL. HE WENT BEYOND THE SCOPE OF THE JOB ITSELF. HE ACTUALLY CLEARED UP SOME LITTLE BUGS ON MY HARD DRIVE. I'VE ACTUALLY USED THEM THREE TIMES ALREADY.

THAT WAS THE FIRST TIME I'VE EVER USED THEM SO I WOULD SAY THEY'RE A C. I DIDN'T KNOW WHAT TO EXPECT, BUT THE SERVICE THAT I GOT WAS NOT THAT FRIENDLY. THEY JUST SEEMED TO NOT CARE ABOUT WHAT MY PROBLEM WAS. I WENT TO THEIR KIOSK AND THEY WERE JUST HIGH SCHOOL KIDS THAT DIDN'T REALLY KNOW WHAT THEY WERE DOING. ALTHOUGH THEY DID DO WHAT I ASKED THEM I WILL TRY TO GO TO A LOCAL STORE NEXT TIME THAT MIGHT CARE ABOUT ME.

THEY WERE GOOD. IT WAS THE GEEK SQUAD THAT COMES OUT TO YOUR HOUSE. THEY WERE VERY QUICK, BUT IT DIDN'T SEEM LIKE HE WAS RUSHING ALONG. THEY WERE HELPFUL AND FOR ANY QUESTIONS WE HAD THEY KNEW THE ANSWER. THEY INSTALLED A ROUTER THAT HOOKED HER LAPTOP TO OUR CABLE MODEM AND PRINTER. IT IS COOL HOW IT WORKS AND I AM GLAD THAT I DIDN'T HAVE TO READ ANY MANUALS.

THEY WERE A BUNCH OF COMPUTER GEEKS THAT KNEW WHAT THEY WERE DOING, AND I DIDN'T KNOW WHAT I WAS DOING.

IT WAS GOOD. THEY WERE VERY PUNCTUAL, QUICK, AND THEY WERE IN AND OUT QUICKLY. THEY DIAGNOSED THE PROBLEM QUICKLY AND FIXED IT EVEN QUICKER. THE PRICE WAS VERY REASONABLE.

THEY WERE SLOW IN GETTING IT BACK. THEY DID NOT KNOW WHAT FIT, AND IT TOOK A WHILE FOR THEM TO GET BACK WITH ME ON THAT ALSO. THE PEOPLE WERE NOT THAT KNOWLEDGEABLE. I FELT LIKE I HAD TO TELL THEM WHAT TO DO, WHEN I DON'T EVEN KNOW WHAT IS GOING ON. I HAD TO ASK DID YOU CHECK THIS, DOES THIS WORK AND SO ON.

THEY FIXED THE PROBLEM. IT WAS A LITTLE MORE THEN I THOUGHT IT WOULD COST. THEY WERE ALL VERY PROFESSIONAL. I DROPPED IT OFF AND TWO DAYS LATER I PICKED IT UP. NO MORE SPYWARE SO THEY DID A GOOD JOB.

I HAD ALREADY TOLD MY FRIEND THAT IT WAS GOOD. IT WAS A QUALITY JOB. EVERYTHING SEEMED TO BE FINE FROM MY VIEWPOINT. THE GAMING EXPERIENCE WITH THE NEW CARD IS PHENOMENAL. I AM THINKING ABOUT UPGRADING MY SOUND CARD AND IF I DO I WILL TAKE IT TO THEM.

THEY ARE UNRELIABLE. WE DIDN'T GET IT BACK WHEN THEY SAID IT WOULD BE READY, AND THEY PUT IN THE WRONG HARD DRIVE WHEN WE DID GET IT BACK. I HAD TO WAIT TO GET IT BACK AGAIN. IT WAS LONGER THAN THEY SAID IT WOULD BE. THE PRICE WAS RIGHT AND THEY DID EVENTUALLY FIX IT, BUT THE WAITING WAS SO LONG AND THEY DIDN'T KEEP US INFORMED OF HOW MUCH LONGER IT WOULD TAKE.

OVERALL IT WAS VERY GOOD, BECAUSE THEY HAD IT DONE IN TIME. THEY SAID IT WOULD TAKE A WEEK TO GET THE PART IN AND HAVE IT INSTALLED, AND THEY HAD IT ALL DONE IN ABOUT FOUR DAYS. THE PRICE WAS VERY MODERATE, BECAUSE IT WAS CHEAPER TO REPLACE THE HARD DRIVE THEN IT WOULD BE TO GET A NEW COMPUTER.

THEY WERE GREAT. THEY PRETTY MUCH TOOK CARE OF EVERYTHING AND THEY WERE GOOD. THEY WERE FRIENDLY AND PROFESSIONAL GUYS WORKING ON IT.

THEY WERE GOOD. IT JUST TOOK THEM LONGER THAN THEY SAID THEY WERE GOING TO. THEY HELD OUR COMPUTER CAPTIVE FOR A VERY LONG TIME. IT WAS OVER A WEEK, AND THEY SAID LIKE FOUR OR FIVE DAYS.

THEY WERE TERRIBLE. THEY GAVE US ONE PRICE. IT WAS ALMOST TRIPLE WHAT THEY QUOTED US WHICH WE WOULD HAVE NEVER HAD SPENT IF WE HAD KNOWN WHAT IT WAS. THEY FIXED IT POORLY, AND IT HAD TO BE DONE AND REDONE THREE TIMES. ALL I KNOW IS THAT WHEN THEY FIXED IT, THEY DIDN'T DO IT CORRECTLY.

THEY WERE SLOW. I JUST THOUGHT THAT THEY WERE SLOW TO KNOW THEIR JOB. WHAT SHOULD HAVE BEEN THE FIRST THING THEY SHOULD HAVE DONE THEY NEVER DID. THE CLEANING SHOULD BE THE FIRST THING THEY DID. IT TOOK ME 7 MONTHS TO GET MY COMPUTER WORKING CORRECTLY. EVERY 3 OR 4 WEEKS I HAD TO BRING MY COMPUTER BACK IN. IT WAS CLEANING UNDER THE MOTHERBOARD. WE WROTE THEM LETTERS, AND THEY WROTE US BACK, AND THEY TOLD US TO GO SOMEWHERE ELSE IF WE DIDN'T LIKE THEIR SERVICES.

IT WAS OK EXCEPT I HAD TO STAND UP TO THEM BECAUSE THEY FORGOT ABOUT MY COMPUTER. THEY WERE VERY NICE PEOPLE. I THOUGHT THEY WERE VERY HONEST. THEY ARE YOUNG AND KNOW A LOT ABOUT COMPUTERS.

I LOVED THEM. THEY WERE GREAT BECAUSE THEY WERE THERE. THEY DID EVERYTHING THEY SAID THEY WOULD DO. THE PRICE WAS FAIR, AND THE QUALITY OF WORK WAS EXCELLENT AN A.

SO FAR I THINK IT'S REALLY GOOD. I WISH IT WAS OVER A MONTH THAT YOU COULD CONTACT THEM WITHOUT PAYING MORE MONEY. I THINK IT'S A LOT OF MONEY. THE RESPONSE HAS BEEN GOOD EXCEPT FOR AN EMAIL. HE DID ANSWER ONE BUT HASN'T REPLIED TO ANY OTHERS IN THE PAST WEEK.