EXCELSIOR P & H, INC

The receptionists are kind enough, but the owner Claudia was extremely rude when we called to discuss an issue we had with her company's work. See below: Two men (Drew and Noah) came into install a pump and pipes going from our basement washing machine up to the main drain. They did a really quick job but in the process did not seal any of the PVC pipes together. A few days later we did laundry and one of the pipes comes loose spraying gallons of water all over the floor. We request someone to come in and see what's wrong - they sent a different person from their company, who was embarrassed, saying he can't believe they didn't seal the pipe connections at all. He luckily was very thorough and insisted we call the company about it. We called to ensure they would not charge us for time the second guy had to come and fix the first guys' mistakes. But when we called Claudia was defensive and rude, and did not acknowledge that her men had made a mistake. We understand that mistakes happen but to be treated as such after we weren't at fault was worse than the mistake itself. Additionally since that time our basement laundry room has flooded 4 times, twice for when they did not seal the pipes and had to come back twice to fix that. The other two from overflooding of the utility sink connected to the washer that they repiped. They did not add any sort of air valve or vent, which has caused the double sink to not drain properly at times/overflow. This shows either a lack of understanding of fluid dynamics, or a lack of care on this project. In general the work looked clean, but was incomplete. I would recommend getting an estimate before any work is done. Their upcharge on parts, pipes, etc. seems very high compared to what I'm used to seeing and their invoices did not break them down at all. We did not have a good experience working with them and their whole organization process seemed off.

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Excelsior P & H, Incorporated were fantastic to work with. They came when they said they would and got the work done very quickly. The man who came was polite, professional, and neat. There were no unpleasant surprises and I would highly recommend this contractor.

My overall experience has been generally positive, although the quality of the work and the dependability depends on the plumber assigned each time. This summer season, service has been dismal. A plumber assigned to my neighborhood has canceled 3 times at the last minute, even when I made the trip from New York to meet him. I joined Angie's List to look for a new plumber and felt compelled to file this report as well.