All American Fence LLC
About us
All American Fence was opened in Rochester, NY in 1994 by Jerry Czebiniak
Business highlights
Emergency services offered
31 years of experience
Services we offer
Residential & commercial fence installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
3.67 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
43% | ||
14% | ||
14% | ||
14% | ||
14% |
Showing 1-7 of 7 reviews
Natalie S.
Nov 2019
Excellent Job. Work was done on time and priced very reasonably. Also I’m not sure what the other reviewers are talking about because we found the owner to be very professional, courteous and helpful with choosing the right fence for our yard. The fence has been installed for a little over a year now and still very happy with the job.
Celine E.
Oct 2015
Terrible!terrible!Terrible! He was to install the fence mid September. It is October 28 and he just finished it, and the posts are still in croked. He was to have had this fence installed within two weeks of the scheduled start date.the first day he came to begin the installation the posts were inserted with him supervising. He did not return for a week to begin installing the fence sections. He said he sent his Forman to install it. This man spent five hours installing a fence with end channels that were too short and the vertical boards were not even close to tight. When I went outside to inspect the installationI I saw the incredible mess and told him to stop working. I called the owner. He never came to the job sight for another month! Finally, on October 27 he sent his real Forman who was incredulous at the mess. They had to remove two posts that were in at an angle and fix the loose vertical boards. The Forman returned today to finish the work. No question that he worked diligently for two days. However, after he finished I went to the second floor of the house where I could look down on the two replaced posts and adjacent fence sections. The fence sections are at three different angles! I called the owner immediately. Once again he was very angry with me that I would dare to question the integrity of the now completed job. It has been a customers nightmare to deal with this man.
Albert D.
Dec 2014
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Joel H.
Jun 2014
unknown
Leah S.
Apr 2013
The men who worked on the fence were very professional. They worked very quickly and did an excellent job. Jerry came out to the house a few times to check on things. We were extremely happy with the work that was done.
Jennifer S.
Oct 2012
Called and promptly came and gave me estimate. Said could guarantee 4 time frame to start. Started on time and finished on time. Was prompt, easy to get ahold of and did a good job.
Gwen F.
Aug 2011
Right from the beginning when we tried to contact him, it took him over a week to get back to us. Then after he gave us the estimate and took the downpayment, he said he would be doing it on a certain date or he would call. On that date, he never came and never called, we called several times, leaving a few messages, he finally got back to us later that day, saying he was sorry he didn't call, he said because of the heat they were behind and would start next week. When I was upset with him he turned things around like I should be more understanding - I understand weather related issues - NOT not responding to phone calls and not keeping appointments! He originally told us it would take a week to complete, they did not work everyday and it took 2 weeks! The fence itself is good, but his customer service was terrible!! I would not recommend him for that reason.
Response from All American Fence LLC
"First, I am very sorry to hear that [member name removed] was not happy with the correspondence during the time of her project. As the owner of All American Fence I feel there was no excuse for that and I apologize . It was late summer and the weather was abnormally hot, upper 90's with extremely dangerous humidity levels. I made the decision not to let my employees work in those conditions in fear that they may come down with heat stroke or heat exhaustion . No promised work schedule or commitment is worth the risk of my men's health. Then there was a matter of a gigantic bee's nest in ground at the corner of there house right where the fence was going . Mr. [member name removed] had to hire and exterminator to kill the bee's so we could continue with our work, that also held the job up a few days. We did finish the job when the weather broke and in a timely professional manner. With both the heat and the bee problem the job was only held up for about one week extra . At the time I thought I was communicating with [member name removed] and that all was going well. Once again, I apologize to [member name removed] if she felt I was not doing my best in communicating every step of the project with her."
Licensing
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FAQ
All American Fence LLC is currently rated 3.6 overall out of 5.
Yes, All American Fence LLC offers free project estimates.
No, All American Fence LLC does not offer eco-friendly accreditations.
No, All American Fence LLC does not offer a senior discount.
Yes, All American Fence LLC offers emergency services.
No, All American Fence LLC does not offer warranties.