Smithtown Appliance & TV Co Inc

At the store we found a good selection of machines, and were given excellent information and advice about the purchase (in contrast to big box stores which gave no information and wrong advice). Installation was professionally done at the promised time. First class service.

The washer did not work from the outset.  Instead of accepting the return of the machine, I was told to call the manufacturer.  After months of dealing with the manufacturer, I finally received a return authorization and called the store.  No one has returned any one of my phone calls directly to me (see point 3 below).
DO NOT BUY ANYTHING FROM THEM!
1.  They will not return my money even though the receipt (the contract of sale) does NOT state "No Refunds-Exchange or Credit Only".
2.  The owners refuse to call me back to deal with my problem directly.  Instead, I have to call them and they have their non-managerial, non-decision making employees deal with the call, even if they are in.  Fifty years in business and they treat their customers (and employees) like they don't matter?
3.  They do not want to deal with me because it is not my name on the receipt, but my boyfriend's?  I have never heard of such nonsense in my life!  The card used to make the purchase is mine, not my boyfriend's.
4.  I'm told that it's too late to return the machine because too much time has passed.  It's taken me months to deal with the bad customer service that I have received from both Danby and Smithtown; and they tell me it's too late to return the machine?
 
After having to deal with this kind of customer service, why would I want to accept any other resolution other than a refund?

I have been dealing with Smithtown Appliance for many years, maybe 20 or more. Their prices and customer service cannot be beat!

The advice of Vito senior and junior as well as the mother cannot be beat. They have all given me expert advice about the use and care of my appliances. Case in point: Spring of 2012, I had my kitchen remodeled. I went to them to ask about appliance selections. They asked me to consider a Kitchen Aid Suite. I went with their suggestions and could not be happier. Their pricing was very close to internet pricing. Their after sale service was even better! A few weeks after my kitchen was complete, I stopped at the store to see if I could get a couple of extra shelves for my refrigerator. Vito went to his floor model and gave me the shelves from his floor sample! About a year later, I had a problem with a 4 year old washer I purchased from them. Vito offered a repair suggestion for me and said if it did not work, he would have a new washer delivered the next day. Well, the repair suggestion, it worked just fine. Try getting that service from a PC Richards!

The most amazing service happened yesterday....My new stove was 2.5 years old....out of warrantee. I had never used the middle griddle burner and the knob was frozen. Vito sent a service team at no cost to me to fix the problem!

I know that many friends and neighbors share my enthusiasm concerning Smithtown Appliance. Please give them a try!

We purchased a new front loading washer and dryer. Our Old washer and dryer were 24 years old (also bought from Smithtown appliances) and were much smaller than the new washers and dryers. We were concerned that the new washer and dryer would not fit the old space. The salesman at Smithtown had their installer call us and after speaking to him on the phone we determined we could fit the new washer and dryer but it would require him installing a new vent opening directly in line with the dryers opening. This is something that no installer from Sears or PC Richards would ever do. We paid a little extra for the installation but it worked out perfectly. We are quite pleased. Their price was only so-so, but the service was great.

- 2 guys showed up. they called earlier to let me know they were on the way
- they also called a couple days earlier to confirm the work to be done and ensure that they had everything they needed to complete the job
- they took measurements, removed the old ovens, modified the cabinet, and installed the new oven
- explained what they did, showed me how the ovens work, and turned them on for a half hour (to burn off new smell)
- they told me few installers would have had the stainless steel plate stocked on the truck. the installer's nephew works for another very well-known franchise appliance store doing installations and told me that he told them that if the new appliance doesn't fit they leave a hole or try to fix it in other ways. Whether or not that is true, the job was very professional.
ASK FOR KEITH to be your installer.
I paid the installer by check separately from my invoice from the appliance store, although Keith said if I needed him again for a service call I needed to call the store to arrange it. so I assume he is independent but works for/through the store.
I would use them again. I asked him a lot of questions about my range hood and my fridge and he was very helpful and didn't give me a hard time about it. Really nice guy. Price was fair, but still hurt my pocket, lol.
Double wall oven install was $250 + $50 for stainless steel plate + extra cabinet modification work + tax = $407

The salesman at SMITHTOWN APPLIANCE and TV CO are honest and the prices are fair.

There were no problems at all.

At the time of purchase we bought and paid for an extended warranty, extending the warranty from 1 to 5 years.
Additionally, we were promised 2 roller racks for the oven. It is now 8 months later and after at least 10 phone calls and emails to the store, we cannot obtain, in writing, the warranty that we paid for as indicated on our purchase receipt .
Additionally, we have been shipped a number of wrong racks for the oven.
My family has been purchasing from this store for over thirty years. This is the first time we have dealt with owners son Vito Jr. and the experience has been absolutely dismal.
We have filed a complaint with the New York State Department of Consumer Affairs, which we assume will bring about a resolution since we have everything in writing.
This store, in the past, was a model of customer service. Unfortunately, this no longer seem to be the case, at least in our experience. My wife and I, as well as our family members, will never do business with Smithtown Appliance again.
Even though we were smart consumers and got everything in writing, we still have not been successful in getting the store to fulfill its obligation to us.
We always try to do business with local business's rather than chain stores, but in the future, when it comes to appliances, we will reconsider our position.

I purchased a Weber Summit S450 from Smithtown Appliance on Saturday June 7, 2008. We arranged delivery for Friday, June 13, 2008, at some time after 4pm. After waiting until about 5pm, I called to find out about when I could expect the delivery so that my wife and I could go out to dinner. After waiting on hold for several minutes, I was told that when the deliveryman went to the warehouse that morning, he discovered that the barbecue was not in stock and that I should have received a call that morning telling me that I was not going to receive the barbecue that day or the next. The problem is that I didn't receive a phone call. The larger problem is that Smithtown Appliance does not know what it has in stock. My Father s day celebration was ruined because of Smithtown Appliance s incompetence. Both sides of the family were invited over for a large barbecue and we had to rush to make alternate plans. I really wanted the barbecue and I wanted to give a local merchant my business, but I couldn t see giving my business to a company that didn t even have the courtesy of a phone call. So, I called to cancel my order. Then, to throw salt on the wound, I was told that I had to come down to the store to cancel the order because I used their financing. So, I went down on Saturday, June 14 to cancel my order. A man from the office came down to help me. After the sale was voided, the man s comment to me was, there you go. Not an I m really sorry about this, or what can I do to keep your business? Just, there you go. As the saga continues, today I received a credit card from their financing company and when I called to cancel the card, the purchase price of the barbecue was still on the card. So, now I get to make more phone calls. I, like most, understand that problems arise. My problem is specifically with the way that Smithtown Appliance handled this problem. Would I use them again? Obviously not! Would I recommend them? I suspect that you know the answer to that as well.

The two men came promptly after I selected the dishwasher I wanted. My overall experience with them was great. I feel this business is very honest and reliable and the people who work there are courteous and friendly. I've been using their services for 40 years. They also called to let me know when they were coming.

MY OVERALL EXPERIENCE WAS GOOD WITH SMITHTOWN APPLIANCE. THEY HAD A CONVENIENT DROP OFF AND MY VACUUM WAS DONE WHEN THEY PROMISED ME. THE BELT HAD TO BE REPLACED. VERY NICE PEOPLE.