Richard Meyer Window & Door Co

Rick and his team did a great job for us. We've been planning on having windows in the guest cottage replaced for several years. We'd researched various firms and decided to at least get an estimate from Rick because he has a local business and the word of mouth around town is very good. We scheduled an appointment with Rick. He came out and spent quite a bit of time asking us questions about what we wanted and explaining a couple of different possible options. Then he looked at the windows we wanted to replace, taking careful measurements of them all, entering the results into the file he created for our job on his iPad. The cottage was built about 70 years ago. We appreciated that Rick noticed the soundness of the trim work ("you don't find wood like that any more"). He assured us his crew would be especially careful not to disturb the trim during the replacement. We scheduled a follow up appointment for the next week. Rick came back with several possible options at various price points. For example, double-hung windows are about 1/2 the price of casement. We wanted casement window on the wind-ward side of the cottage so we could keep them open a little during a rain storm. We went with double-hung elsewhere. Some of the windows are fairly close to the floor. Rick suggested using tempered glass as a safety measure in case there might ever be a child banging against them some day. It was something we hadn't thought of and were glad he brought up. The extra cost per window wasn't that much and well worth the peace of mind. On this visit Rick also had a cut-away of the vinyl claded window he recommended for our installation, explaining why he thought this was the best quality window for us and relating problems he'd seen with other brands. After he left, we thought it over for a few days, then called him to tell him what options we had decided on. A couple of days later he was back with a contract. I was impressed that even though he had taken careful measurements already, he remeasured to be sure he had it right. I only gave a B for punctuality. That's not quite fair. Rick was always right on time for his appointments and called to let us know he was on the way. The B is because it was a bit over a month before we could get the work done, and that was mainly because of time to get the custom sized windows made. I have to call the installation itself perfect, both inside and out. There's no damage to interior surfaces at all and Rick kept his promise about not disturbing the exterior trim. One other point to make is that Rick kept to the agreed upon price even though the crew ran into a snag that took more time. Some of the windows they were replacing were antique cast iron. They were lovely, but single pane and completely energy inefficient and didn't open properly so we were having them replaced. Getting them out without damaging them was a chore. It added a considerable amount to the time his team was here, yet he didn't try to adjust his fee at all. In short, we are extremely pleased. Rick and his crew did a great job for us at a very reasonable price. We recommend him highly and will definitely use him again when we replace some of the window in our main home.

unknown

He was busy and I had a wait at least 2 months to get to me. He did a good job.

It was exceptional service. He knew they were faulty and that they had problems with them before and he replaced them at no charge. He just charged for the shipping.