Northeastern Fences

Everything seemed just great; signed a contract, paid deposit, and we were ready to go. Fence company (Northeastern Fence) never called the power company to have buried power lines marked off. Installer cut through electric lines! We had no power for 2+ days. The installer was 1-2 CENTIMETERS away from bein killed! It is the fence company's responsibility to make sure the job site is safe. The owner of the company had a totally careless & inconsiderate attitude about the whole thing. I had to hire an electrician to repair/splice the underground electric cables, pay for inspection before National Grid would restore power. I had over $4,000 of out-of-pocket expenses due to the shoddy workmanship of Northeastern Fence Co. Will never, ever hire them again!!

unknown

Professional attitude ( phone). Work completed same day, area clean following completion of work. Owner not home at time of services.

The whole thing has been a nightmare.  The first fence they installed was all scratched up.  They had to remove it and they changed manufacturers.  Then, they came back to try again and made an absolute mess out of it.  The fence is out of level and the pickets look terrible.  Every person that comes over asks what happened.  The gates are the original gates from the first fence they tried to install and they don't match.  The latches are installed incorrectly and are about to break off.  The planning and layout was just horrible. They came up short and wanted to put in a section that was 6 inches.  I objected and made them split the difference between two sections.  In reality, if they spent 2 minutes laying it out, they could have avoided this crazy look I have in two places.  To top it off, the fence is 7 inches off the ground in most places so it does not meet NYS building code around the pool and the town will not inspect it.  They claim they installed "pool code" fence but never said they were going to install it according to code.  Need I go on?

It was pretty funny how the installer and "Salesman" tried to tell me that if it was an old lady that had this installed, they would not notice how messed up it was and they would be happy with it.  This does not surprise me as these are the same guys that told me each post would be set in 1 bag of cement.  I watched them put 3 shovel in per post. 

The bottom line is I had to get attorney and we are going to go to court as they won't even respond to him.

It is going to cost me 4000k to fix a job that I paid them $5200 to do not to mention the cost of my attorney.

The funny thing is, they were not the cheapest.  They claimed to have a superior product and I was willing to pay more.  I also felt I was supporting a smaller local business.  Little did I know I was giving my money to a masonry business that seems to think they can make a buck by installing fence.

unknown

Workers arrived on time, worked steadily throughout the day. Work done as promised. One wokrer likes to throw the F-bomb, a little cross. It was an expensive job considering only part of chimney required repair.

To say this business is unprofessional is the biggest understatement in history. It took me calling them every few days for three weeks to get answers to simple questions about fence panels (what kind of wood, how big are they and how much are they are per panel). After finally getting the information I needed about the panels it took another two days of calling them every few hours to get Jim Jones to call me back and take my order. I was told I was ordering 6 ft by 8 ft fence panels for $60 each and that they would be delivered to Northeastern Fencing on the following Tuesday. I told them I would be there Wednesday to pick them up. I organized two trucks to meet me there to pick them up on the agreed upon Wednesday and when I got there the fence wasn't there. They never bothered to call me and tell me this, instead Jim Jones told me I should have called and checked to make sure they were there myself. Even though I had called a few days earlier to set up the pick up date and was told by him they would be there. He then said they don't deliver, but, because of all the trouble they had caused me, they would deliver to me for free on Friday. I just received a call from Jim Jones and he told me that he quoted me a price for 2 ft by 6 ft panels on accident and if I wanted the panels he told me I was getting I would have to pay him another $1,100 dollars or I'd have to cancel my order. So, now I've spent 5 weeks with Northeastern Fence trying to get fence panels and they have just told me to pay double of what I was quoted and have already paid or cancel my order. I cancelled my order. 5 weeks of my time wasted by this "business" and I'm am back to square one. This fence was for a dream garden and was to be installed by mid-March so I could have the garden planted by Memorial Day. That is a month away and I now have nothing done because Northeastern Fence just wasted my time. Unacceptable. Don't ever support this business. They don't deserve your money.

Billy and Frank were great. They did a site visit, send a quote via email the next day. After deposit (50%) was sent, stove was rec'd and work was scheduled. Work was completed in 1.5 days and they were very neat.

Prompt professional answered all my questions did an excellent job highly recommend this company.

unknown

Explained above

We were very impressed from the start of our interaction with this company. Joe came out to give us a free estimate and was very personable and knowledgeable about fences . After looking around and comparing a few other fence companies, Northeastern not only gave us the best price, but they had the best materials. This company did what they said they would do, their materials are superior in quality and their work crew was professional, very courteous and the end result was a fence that exceeded our expectations!! Thank you so much for a job well done!!

Arrived on time. Carefully tore off the old decking and piled it neatly until they removed it. Measured each and every piece of Trek for a perfect fit. Installed each piece making sure that everything lined up. Put in a new step and a ramp on the door way. Cleaned up all the debris, raked the lawn....you could not tell that anybody had been there, which is very important to me. During the work, every time I went to check, the workers explained what they were doing and very pleasant.

Installing the Fence Panels- dug holes very neatly. Used a level to make sure that it was right. Poured cement and set poles in and then installed panels. My yard has a small incline and I expressed that I would like it straight. It was explained that there would be a small gap under the fence but I explained that I not only wanted the fence as a privacy fence for my pool but the area is a windy area and I wanted to cut the wind down while in the pool area. Work was done excellent .

unknown

As explained above. Great job !