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VALUE PLUMBING & HEATING, Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
11-Time Super Service Award Winner! We are a family owned and operated business. Both father and son are licensed and insured Master plumbers. We strive hard to have a live person answer calls. If we are ever out of the office, the calls are monitored remotedly or forwarded to a cell phone ALL PHASES OF PLUMBING AND HEATING, NEW WORK, ALTERATIONS, SLAB LEAKS, LARGE AND SMALL JOBS. "QUALITY CAN BE AFFORDABLE" Not Offered: Forced air HVAC INSTALL & SERVICE (only hydronic heating-hotwater heating), no boiler cleaning, no CESSPOOL INSTALL & SERVICE or DRAIN CLEANING
Business highlights
34 years of experience
Services we offer
ALL PHASES OF PLUMBING AND HEATING, ALTERATIONS, LARGE AND SMALL JOBS. "QUALITY CAN BE AFFORDABLE", NEW WORK, SLAB LEAKS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7134 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 5% | ||
| 2% | ||
| 3% | ||
| 2% |
Showing 1-25 of 134 reviews
Craig B.
Feb 2021
The work was done well and the prices were fair. The job took a day longer than expected, but was worth the extra time because it was done very nicely. The owner is friendly, responsive, and trustworthy.
Sherly R.
Feb 2021
Prompt , On Time, Pleasant and Professional. Price was fair.
Christine C.
Jul 2019
Have used value plumbing before but after this job no more. Had bad leak dripping into basement. Seemed to be coming from piping originating in upstairs bathroom. Called Value plumbing and they were prompt in coming over. Explained situation. Plumber stated looked like leak was occurring from piping under sink but could be coming from pipes in bathroom wasn't sure. Asked if could use upstairs shower. Suggested no. Based on the way he talked about the job sounded like could be major work. He quotes me a price around $700 and says it could be more. Because we couldn't use the upstairs bathroom nor the kitchen sink I wanted to get the work done quickly, Appointment was scheduled for Monday - this was Friday. During the weekend we all scrambled trying to make do and at some point I realize on my own that the upstairs shower was not contributing to the leak. Irritated me that the plumber didn't take the time to help me figure this out when he was there. On Monday the plumber shows up with two young guys - they looked like they were in their early twenties. I tell the plumber I figured out the upstairs shower was not contributing to the leak and he brushes it off. Instead of the plumber doing the job he delegates it to the two young guys and oversees their work. They end up replacing one of the pipes behind the kitchen sink and the plumbing underneath. In total they were at my house for 2 hrs with a 1/2 hour of that time non-working. So for a 90 min job I was charged almost $700. When the job was complete the plumber had one of the young guys come back in and get my payment information. I asked the guy how did the plumber come up with the $700 amount cause the bill did not have the labor/parts broken out and he said he would tell him to call me . Nothing. When the plumber never called I called Value Plumbing's main #. When I asked her how did the plumber come up with $700 for the job she stated the plumber himself calculates the amount. She couldn't give me any details and stated she'd tell the plumber to call me back. I called the main # twice and never got a call back. Maybe this is what a plumbing job for the work I had done costs but the fact no one called me back out of respect to me as a customer and explain how the job amount was calculated irritates me. Because of this I will no longer use Value plumbing.
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], I can certainly understand how pricing may seem higher than it should, in some cases, to our customers. However, we try hard to price fairly and do the best job we can to satisfy our customers. We are so sorry you are not satisfied. Customer satisfaction is important our company. I will pass your information on to the plumber. Sincerely, Gale"
Jordan S.
Jun 2019
Horrible customer service. The work they did was decent. Had a pipe leak in my house that need to be fixed right away. Wes told me he would help me however he could so that my insurance would bare most of the cost besides the actual parts. He went out of his way multiple times (without me ever asking) to tell me that he could itemize the bill further later on if I needed in order for insurance to be able to see the breakdown of the work. Over the last 4-6 weeks I have called 8 times and not once has anyone given me the courtesy of calling me to discuss further even though the secretary has told me each time that she will send out a note to the guys for someone to call me. At this point it is clear they are never going to call me and I'm done wasting my time calling them for a service they promised me.
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], I am extremely sorry to hear you were not happy with the customer service you received. Our customers are very important to us. I will check with Wes to try to understand what the problem was. Since 1991, we've always worked hard to treat our customers as we would want to be treated. This is an unfortunate situation. Again, I will discuss this with Wes and see why you did not hear from him. Sincerely, Gale Update: I just spoke with Dawn, one of our secretaries, she just spoke with Wes. He said he made contact with you and he was to get the itemized bill to you by this Friday. It was mentioned that both Dawn and Michael attempted to reach you and left messages. I'm sorry for this miss communication."
Jay L.
Mar 2019
Excellent! The team was very responsive and the work was done quickly and professionally.
David S.
Jan 2019
He showed up on time and did a very neat job
Response from VALUE PLUMBING & HEATING, Inc
"Thank you for taking the time to review our company. We are pleased that you were happy with our work. Our customers are very important to us."
Wayne S.
Dec 2018
Great! The job was professionally done by Mike. He was on time, and expertly explained our options. He helped us pick out a new toilet, then went and purchased the toilet. We were pleased with his knowledge and his willingness to share it.
Response from VALUE PLUMBING & HEATING, Inc
"Thank you so much for taking the time to review our company. Our customers are very important to us, and we take pride in doing the job done right. Sincerely, Gale"
Bruce M.
Aug 2018
I contacted Value Plumbing approximately 9AM. They had an opening about noon and called just before noon. Arrived shortly later and finished the job in a great amount of time and everything was done professionally and clean. Excellent job.
Joe K.
Jul 2018
It went very well. Mike was able to come right over. He knew what he was doing and fixed my problem efficiently. He was both friendly and professional. I would hire him again any time I need plumbing work done. He didn't try to "UPSELL' the job and just did what had to be done. Thanks Mike.
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], Thank you for taking the time to send in this review. We strive hard to please our customers and are committed to doing our job the best we can. We know you have many choices in choosing service professionals. We appreciate that you chose our company. Looking forward to serving you again in the future. Sincerely, Gale"
Joseph G.
Jun 2018
Mike showed up on time and was neat and careful during his installation...Everything went smooth, and his pricing was very fair...Took his card for future work...
Response from VALUE PLUMBING & HEATING, Inc
"Thank you [Member Name Removed] for your review. We take the opinions of our customers seriously. We know there are many choices for plumbing contractors and are pleased when we know we've done the right job. Our customers are extremely important to us. Sincerely, Gale"
Ian O.
May 2018
I had a leak coming from a bathtub and into my basement and hired Matt to find the leak and repair it. He quickly diagnosed the issue and gave me tips on how to quickly fix the trouble.
Response from VALUE PLUMBING & HEATING, Inc
"Thank you so much for your review. We strive hard to please our customers and are happy when we succeed. Our customers are very important to us. Sincerely, Gale"
Justin S.
Nov 2017
Rare find. Honest and professional. 10 out of 10. No longer need to call anyone else.
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], Thank you for taking the time to send in this review. We are pleased that we were able to satisfy your needs. Our customers are extremely important to us. Sincerely, Gale"
Sandy G.
Oct 2017
Amazing..a professional that calls back promptly, makes an appt and even arrives on time, fixes the problem & is pleasant as well. How rare. Good find-thanks Angie
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Information Removed], Thank you so much for taking the time to review our company. We know your time is important to you, and it could be very easy to not feel the need to send a review. We value the opinion of our customers and are very happy when we've satisfied out customers. Looking forward to working with you again in the future. Sincerely, Gale"
Joanne F.
Sep 2017
Repair was done quickly and efficiently.
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], Thank you so much for taking the time to print your review. We value the opinions of our customers and are pleased when we've done our job to your satisfaction. Sincerely, Gale"
Mary W.
Sep 2017
Mike was incredibly responsive. He responded to emails re: pricing and scheduling; showed up on time and prepared; and did the job quickly and efficiently. The work was well done. Though plumbing work is expensive, whomever you use, we believe that Value's prices were comparable to others. Just as important to us was quality and dependability, and Mike excelled at both.
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], We are so pleased that we've provided services to your satisfaction. We truly value the opinion of our customers. Thank you so much for taking the time to send in this review. Sincerely, Gale"
Janet E.
Sep 2017
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Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], Thank you so much for taking the time to send in your review of our company. The opinion of our customers is very valuable to us. We are very pleased to know that we have met your needs to your satisfaction. Sincerely, Gale"
Joe K.
Aug 2017
.
David L.
Jul 2017
professional , personal, clean. honest. will definitely use again and I highly recommend
Response from VALUE PLUMBING & HEATING, Inc
"Dear [Member Name Removed], Thank you for taking the time to post your review of our company. We truly value the opinion of all our customers. We know you have many companies to choose from for your plumbing needs and appreciate your choosing us. Sincerely, Gale"
JAY K.
Jun 2017
Very well.
Response from VALUE PLUMBING & HEATING, Inc
"Thank you for taking the time to write this review. Your satisfaction is important to us. We're glad we've done our job to meet your needs. Sincerely, Gale"
Jasmine B.
Jun 2017
Went well - no issues. Very accomodating :)
Patricia S.
Jun 2017
Mike quickly and expertly installed the new hose. Now, all we have to do is restore the parts of our kitchen damaged by the leak.
Cynthia K.
Jun 2017
He was honest and helped us with this need.
Janet E.
May 2017
A job well done.
JOANNE R.
May 2017
Mike was able to fairly guess what my problem was over the telephone and told me what to do so that I had at least cold running water in the house until he was able to repair the leak, which was a God send. He came today to do the repair and was not only a pleasure to deal with but spoke with my son over the telephone to explain what was going on and how he would correct the problem. No matter how many questions we asked he was patient and explain everything in detail. Mike was professional and resolved our leaks quickly and very efficiently, he even vacuumed up after he was done!! He definitely knows what he is doing. Plus he was very fair and honest which is unheard of these days!! I would use him again for any plumbing repair with confidence and would recommend him to anyone. Mike is a pleasure, Thanks Mike!
Response from VALUE PLUMBING & HEATING, Inc
"Thank you, [Member Name Removed], for taking the time to write this review . We value our customers and are pleased when we know they are satisfied with our service. Sincerely, Gale"
Elizabeth C.
May 2017
They were fine. They were great. We used them. No issues at all. Everybody we've called off of Angie's List -- we've had tree removal, other things -- everyone we've used off of Angie's List is fine. Their prices were pretty much like everyone else. They could come when then other person we looked at couldn't come. That's why we used them. We'd use them again and kept their card.
Licensing
State Contractor License Requirements
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FAQ
VALUE PLUMBING & HEATING, Inc is currently rated 4.7 overall out of 5.
VALUE PLUMBING & HEATING, Inc accepts the following forms of payment: CreditCard
Yes, VALUE PLUMBING & HEATING, Inc offers free project estimates.
No, VALUE PLUMBING & HEATING, Inc does not offer eco-friendly accreditations.
No, VALUE PLUMBING & HEATING, Inc does not offer a senior discount.
No, VALUE PLUMBING & HEATING, Inc does not offer emergency services.
No, VALUE PLUMBING & HEATING, Inc does not offer warranties.