Hernandez Tree Care Services

I spoke to the owner of the company Mr Santos senior. He told me he was sorry and he would have wood two chords of wood delivered to my home because they cut down my tree and then removed it from my yard without permission and I use that wood for firewood to keep me warm in the winter time . He never showed up with the wood just ignored my calls. I made an appointment under a different name to my address they came I told them what happened they gave me an estimate on three trees for $1,500 that I could cut down for $1.50 in gas myself that aren't a threat to my property. totally ignored that they previously were on my property without my permission and cut down one of my trees and removed the wood. I told the owners son when he came here to talk to his father cuz he said he was going to bring me two quarts of wood for free and that never happens so I just filed the complaint with the better business bureau.

I spoke to the owner of the company Mr Santos senior. He told me he was sorry and he would have wood two chords of wood delivered to my home because they cut down my tree and then removed it from my yard without permission and I use that wood for firewood to keep me warm in the winter time . He never showed up with the wood just ignored my calls. I made an appointment under a different name to my address they came I told them what happened they gave me an estimate on three trees for $1,500 that I could cut down for $1.50 in gas myself that aren't a threat to my property. totally ignored that they previously were on my property without my permission and cut down one of my trees and removed the wood. I told the owners son when he came here to talk to his father cuz he said he was going to bring me two quarts of wood for free and that never happens so I just filed the complaint with the better business bureau.

The climber / cutter did an excellent job, cutting & dropping with ropes, as the trees were very close to the house & deck..It was a very hot day & I put out a cooler with waters & drinks for the crew...What disappointed me is the attitude of the crew..sloppy with the cleanup..left stumps half ground and covered with chips..Upon raking out and further cleanup I discovered the stumps..Had wood chips blown all over decks..half hearted cleanup..no one checked with me when they were finished, they just left and I had no idea they were finished..Upon inspecting the work, garbage and water bottles thrown all over the ground with a garbage can in sight..Took 3 weeks for them to come back & finish grinding stumps after repeated calls with no response. Finally I went to the office and spoke to the dispatcher and men were there within 3 hours. Was not home at the time, but my wife came home early & said they hit the fire pit with the stump grinder and bent it , left clumps of mud all over the driveway..Please note I have used Santos several times at my home and other properties, But after this last time..there are other Tree Companies around..

They were punctual, trimmed trees as discussed and great clean up.

crew arrived promptly, over viewed scope of work to done, discussed job with owner work was performed as expected, performed in a professional manner. careful of property and surrounding property. would recommend this company to my friends and neighbors