SONDRA'S FINE JEWELRY INC

Service was very courteous. And professional.

I walked into Sondra's Fine Jewelry, asked if I could get an estimate on resetting my engagement ring and was told that Paula would be with me in a few minutes. Paula arrived with all the material she would need to give me an estimate, looked over my ring, discussed with me what she would like to do and gave a good price for the work. From the beginning, I felt very comfortable with Paula and felt that she understood what it was I wanted done. It took a while to obtain replacement side stones (their gem stone dealers were both indisposed for a bit), but once the stones arrived Paula assured me that she'd have my ring to me within a few days. My ring is beautiful and I'm very happy with it. Everybody I've met at Sondra's is very friendly and goes out of their way to make the customer comfortable and to help them find what they're looking for. I have found my regular jewelers and will continue to use Sondra's for all our jewelry needs.

I initially chose to go to Sondra's because they are a Toys for Tots drop off location and I had toys to donate. While I was there I decided to have a battery replaced in one of my watches. When I arrived at the shop an employee immediately came over to me and helped carry in the bags with my toy donations. I gave this employee the watch and she gave it to the watch repair person to have the battery replaced. While I was waiting she handed me a coupon and told me that because of my donation the battery replacement would be free. I had no knowledge of this promotion when I chose Sondra's! I talked for a while with the employee about jewelry appraisals and cash for gold services and she was very helpful. My watch was serviced and checked with no charge. Every employee I came into contact with was very polite and friendly. I will definitely return to Sondra's in the future.

Ring size changes were determined and rechecked. All rings were resized and gold added as needed. The work was done within a week and a half. All rings look like new and fit perfectly. They charged what we thought was reasonable. They also evaluated and made suggestions for an apprasal and repair of a valuable piece of jewelry. Do trust their honesty and their quality of work. They did not try to sell us anything beyond what we wanted.

They give you an estimate. They make sure that you give them a go signal before proceeding with any repairs. Whatever they did, they did it correctly. It was fine.