Caruso's Auto Repair Inc.
About us
We are a family owned automotive repair shop that can handle all your car or truck repairs.We offer factory level repairs for all makes and models. We take pride in our state of the art computer diagnostic equipment, our honest reputation and our quality workmanship. We also work on classic cars as well from the 1950's and up. In addition to this we handle all fleets/company repair needs and service with online service history available on line 24 hrs/7 days a week.
Business highlights
34 years of experience
Services we offer
& Computer Diagnostics.Fleet Vehicle Service – Small & Large Companies, Alignments, Computerized Tune-Ups, N.Y. State Inspections and Repair Emission Failed Cars. Roadside Assistance. Induction System Clean-Up Service. Auto Service – Brakes
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 6% | ||
| 1% | ||
| 0% | ||
| 0% |
Showing 1-25 of 140 reviews
Bill A.
Feb 2020
It went great! He explained everything, and how the car works. He was extremely friendly, extremely knowledgeable, explained problems that may occur, and not pushy at all.
Chinmay G.
Nov 2018
It was done properly
Karlean N.
Oct 2017
When my long time mechanic decided to close his business I needed to find someone who was just as honest as he was. After doing the research on line I found Caruso's and I'm so glad I did. Very professional, friendly, honest. After having talked with them I made my appointment and was very very pleased. The service was done very timely and was much less that that I thought the cost would be. They recommended what I should do in the future for service.
Response from Caruso's Auto Repair Inc.
"Thank you for taking the time to leave us you feedback!! we welcome you to our shop and look forward to servicing your car in the future......we are honored to be your new Go To shop!!"
Amit C.
Sep 2017
Great quality of work, professional and courteous people. Car drives like new. The price was about $100 more than a cheap discount store, but $400 less than a dealer. Got Angie's list discount as well. Highly satisfied with the work and highly recommended.
Response from Caruso's Auto Repair Inc.
"Thank you for your review!!! we look forward to giving you the same great service in the future!!"
Valerie O.
Apr 2017
It was an excellent repair. They are very accommodating people. I would highly recommend them to anybody. It took probably an hour and a half. I waited for them. They had a nice waiting room with coffee. They were very congenial people. A guy came out and talked to me and explained what they were doing. I think it was a father and a son operation. The father came out and we were talking because he is around my age. It was a very enjoyable visit.
Response from Caruso's Auto Repair Inc.
"We love happy customers!!! thank you for taking the time to leave us your review and we look forward to taking care of you in the future!!"
Valerie O.
Apr 2017
Made an appointment, showed on time, wasn't in the book but they squeezed me in, which slowed down/took time to get project done. Very courteous, great job, price was OK.
Russell C.
Dec 2016
unknown
VIRGINIA L.
Dec 2016
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Susan L.
Nov 2016
So grateful to have them help me keep my older car in good shape. They are always helpful and honest. Thanks for coupon, Joel !!!
Hope R.
Nov 2016
The quality of the work done is excellent, an A+.
Mike O.
Jul 2016
unknown
Susan L.
Mar 2016
It's a win-win when you can go to a locally family owned business and get honest expert service.
Joel, thanks for keeping my older car going!
Joel, thanks for keeping my older car going!
Kathy K.
Mar 2016
They were extremely knowledgeable and answered all the questions I had. I had done a lot of research before I decided to have them do work on my car. I told them I just wanted an estimate until I decided on what tires I wanted and I shopped around at other car shops before I realized that they were the best. I was very happy with the work they did and they were kind, courteous, and professional. I plan on bringing my car there for all services. Thank you Joel for your patience with me while I did my homework.
Response from Caruso's Auto Repair Inc.
"Thank you for giving us the great feedback and sharing your experience for your first visit with us !!! we are all about happy customers and sharing our knowledge so you can make the best decision and get the best service at the best price!!! with so many products /parts out there to choose with various range of prices knowing which is right for you can be the most difficult!! but we love to give that help to our customers!!! we look forward to giving you the same great service in the future."
Mary P.
Mar 2016
unknown
JOHN C.
Feb 2016
Found these guys on Angie's List - they came highly recommended, so I had high expectations. I went to their website on a Saturday, and easily setup an appointment for early Tuesday afternoon. I was told by another shop that it would be roughly a three hour job - I didn't like the estimate from this other shop, which is why I pursued another opinion. Joel called me Monday morning, and he gave an estimate, which was well under the other shop. I told him I was under a time constraint - 1pm appointment, and I really needed to leave by 4:00, if at all possible. I didn't realize it until afterwards, but he ended up putting two mechanics on my car, and they had it done by 3:00! The waiting room - with free wifi, so I was able to work from there - was very nice. The 10% Angie's List discount was sweet. Oh, they also took a crack at my extremely pesky TPMS light (I think this thing has literally been on for about two years straight), without my even asking them to - free of charge. The light ended up coming back on, but hey, they tried. Will be bringing the car back soon for an oil change, and will see if they can look in to the TPMS light more. My "old" shop could obviously not fix it, but I have a strong hunch that Caruso's will.
Response from Caruso's Auto Repair Inc.
"We are so Glad you gave us a try and are happy with our service and our Facility.....we like happy and comfortable customers....we are always looking for ways to go the extra mile in every way possible. Tire pressure problems can have multiple things going on especially if it has not worked right for a while....I'm sure we will get you set on your next visit!! Thank you for taking the time to give us your feedback and sharing. See you on your next visit. Joel"
Linda C.
Jan 2016
unknown
Leanne R.
Jan 2016
They are great. Joel- who handles the customer interactions- has a very friendly demeanor and always explains everything very thoroughly. They are honest about what needs to be done immediately and what can wait. I have had very good repeat experiences and trust them to help keep our cars in great shape. Prices are very reasonable.
Rebecca B.
Dec 2015
We have a 6 year old car. In the past two months, we heard some noise like wind blowing at speeds between 30-40 mph. We brought the car to the dealer and we were told the transmission had to be replaced. We went to Caruso's (which we found on Angie's List) to get a second opinion. They fixed a loose skid plastic under the engine and let us drive home without any charges. We feel so lucky to find Caruso's on Angies List. Caruso's is very knowledgeable and honest. From now on, it is our garage for all repairs. Thank you
Response from Caruso's Auto Repair Inc.
"Thank you for taking the time to leave your comments about your experience with us..... service is what we are all about, We love Happy customers and the positive feedback is what makes us to push forward to be even better!! thank you again and we are glad we solved your problem! Look forward to many more years of great service for your vehicles!! Joel"
Liza A.
Nov 2015
I couldn't be happier to have met the team at Caruso's.
Joel was my first point of contact... on the phone. His willingness to answer my Q's - (albeit important to me were I'm sure very basic to him!) with a patience and kindness that put me at ease and allowed me the assurance/confidence to to move forward with Caruso's
When taking in my vehicle the first time I was met with an atmosphere so different from the norm! Smiling faces! lol!
Honestly though, I always felt that I was important while there. I wasn't a number. They really listened.
The work they did was fast, efficient, (3 hours!) and more than fair in pricing.
I'm happy to share my confidence in them as who they say they are...a family owned, honest service provider!
Thanks guys!!
Joel was my first point of contact... on the phone. His willingness to answer my Q's - (albeit important to me were I'm sure very basic to him!) with a patience and kindness that put me at ease and allowed me the assurance/confidence to to move forward with Caruso's
When taking in my vehicle the first time I was met with an atmosphere so different from the norm! Smiling faces! lol!
Honestly though, I always felt that I was important while there. I wasn't a number. They really listened.
The work they did was fast, efficient, (3 hours!) and more than fair in pricing.
I'm happy to share my confidence in them as who they say they are...a family owned, honest service provider!
Thanks guys!!
Response from Caruso's Auto Repair Inc.
"Thank you so much for sharing your experience with us for your car service needs!!! We love happy customers and we are all about service and giving that feel that you felt!! treat people as you would want to be treated is our teams motto, with honesty and quality work. We Look forward to giving you this same great feel and service for years to come!!"
Bill A.
Oct 2015
unknown
Albert S.
Oct 2015
unknown
Sandra P.
Sep 2015
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Dhinesh D.
Sep 2015
I went to his shop without appointment but he was kind enough to check my highlander, explained the problem. He told that he will call me back with approximate cost. He called me promptly with quote and estimated time to repair the car. He did replace all the parts after checking it thoroughly and got by car back in the evening. I was happy with the repairs and appreciate his professionalism.
Response from Caruso's Auto Repair Inc.
"We are Very happy when our customers are happy to leave us a review !!! we aim to please and give the very best job at the best price we can offer to give a good long lasting repair. It was our pleasure to service your car for the first time and we look forward to you using us on any other auto needs in the future.Thanks again! Joel C."
Homeowner
Sep 2015
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IAN R.
Sep 2015
I can't even begin to describe how awesome they were. They did an awesome job with multiple things that my truck needed, and at a price that I thought was pretty stellar. I actually brought it in to have them replace the transmission -all ready to pay up for the whole thing. I called to check on things and they said it didn't need to be changed, they fixed the issue, and sent the transmission back. Where else can you find that kind of honesty!? I imagine anyone else would have just done that work (which is a lot more money) and I wouldn't have been the wiser. Plus, they are just a great group of guys. A++!
Response from Caruso's Auto Repair Inc.
"We are so glad you are happy with the repairs ....and Honesty is always our policy!! your truck had a few other things going on that needed attention/repair but we are glad that you didn't need a transmission and where able to save you money on avoiding that costly repair since we determined that it was not the problem.... thanks again for the review!! Joel C."
Licensing
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FAQ
Caruso's Auto Repair Inc. is currently rated 4.9 overall out of 5.
Caruso's Auto Repair Inc. accepts the following forms of payment: CreditCard
Yes, Caruso's Auto Repair Inc. offers free project estimates.
No, Caruso's Auto Repair Inc. does not offer eco-friendly accreditations.
No, Caruso's Auto Repair Inc. does not offer a senior discount.
No, Caruso's Auto Repair Inc. does not offer emergency services.
No, Caruso's Auto Repair Inc. does not offer warranties.