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National Standby Repair, Inc.

Commercial Generator Repair Service, Fixed Generator Repair,

About us

National Standby Repair Inc. has been keeping homes and businesses out of the dark since 1981. We provide residential and commercial standby generator sales, rentals, service, and installation in the New York, Connecticut, and New Jersey Metro Area. Our dedicated EGSA-certified technicians are here to find a reliable standby generator that best suits your residential or commercial needs. We're a certified vendor of the country's leading generator brands: Kohler, Cummins Onan, Generac, Briggs & Stratton, WINCO, ASCO, Avtron, and more. Whether you're interested in purchasing a permanent unit or renting temporarily, we can help find the right model for you. Already found your perfect standby generator? We offer around-the-clock generator maintenance and repairs to keep your home and business operations up and running when you need it most. National Standby Repair also offers Annual Service Contracts, Fuel Filtration/Fuel Scrubbing/Fuel Polishing Services, and Load Bank Testing.

Business highlights

Emergency services offered
Veteran owned and operated
45 years of experience

Services we offer

Generator Repair

Amenities

Emergency Services

Yes

Free Estimates

Yes

Reviews
4.47 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
0%
3
29%
2
0%
1
0%

Filter reviews by service

Showing 1-7 of 7 reviews
Leonardo C.
Jul 2023
5.0
Fixed Generator Repair
Yes, I recommend this pro
Iâ m satisfied.

Mark P.
Apr 2017
4.5
Fixed Generator Repair
Yes, I recommend this pro
I don't mind paying labor costs but some of the basic parts that you can get at any local store were very over priced. However I think they ALL do it.

Janet S.
Sep 2016
5.0
Yes, I recommend this pro
National Standby Repair worked with me to select the right generator for our home and budget. I'm glad that I listened to Kris's suggestions and went w/ the Kohler. We haven't had one issue w/ this machine since it was installed it four years ago. At first, I didn't think the service contract was necessary but in the long run I know it will pay off. I waited a long time to review but after this summer, we had so many outages and absolutely no problems with it running - NSR & our generator passed the test w/ flying colors
Response from National Standby Repair, Inc.
"Thank you for your review! We appreciate your kind words. Thank you for your business!"

Vinny P.
Sep 2016
5.0
Yes, I recommend this pro
National Standby Repair was super responsive in installing a generator at my home, and their price was the best I had out of 3 different quotes. Service has been top notch to date, highly recommended!
Response from National Standby Repair, Inc.
"Thank you for your review! We truly appreciate your business."

Peter S.
Dec 2015
3.0
Fixed Generator Repair
Serviceman was prompt and friendly. He quickly diagnosed the problem, the cause and explained the repair required. The part was bad and in need of replacement. I replaced the part but that didn't solve the problem. Turns out the spark plug was the cause and when I replaced that, the problem was solved. The misdiagnosis is not my main concern with this company. My problem with this company is their billing practice. The work time they billed was greater than the time on the work order that the technician gave me. Additionally, they billed for travel time both to me and to their next client (I contacted them for clarification and they confirmed this).
Response from National Standby Repair, Inc.
"Thank you for your review! Our technician confirmed on site your original complaint of undervoltage. The engine was running fine, but the generator was not outputting AC voltage. Our technician correctly advised that the generator brushes had to be replaced. Replacing a single spark plug on an engine that was working perfectly fine is not the solution for a voltage output problem. Each new customer is made aware of our standard labor rate and cost of travel before any appointment is scheduled. When you had questions about your bill, we re-confirmed your charges including travel (which were unrelated to any other customer's charges). When you continued to question the charges, we tried to contact you to further explain, but we did not hear back from you. We would be happy to speak with you to address your concerns."

Josh R.
Oct 2014
5.0
Fixed Generator Repair
Yes, I recommend this pro
Professional, prompt and they were able to help right away.
Response from National Standby Repair, Inc.
"Thank you for your review! We are glad we could help."

Michael C.
Sep 2014
3.0
Fixed Generator Repair
The electrician came and checked out the generator. He found nothing wrong and just did an oil change. He charged us $440 in labor charges. That is exorbitant. He didn't give us any indication before coming that his costs would be so high.
Response from National Standby Repair, Inc.
"Thank you for your review! Each new customer is made aware of our standard labor rate and cost of travel before any work is done. A customer is also given an estimated amount of time needed to complete a job. In this specific case, our generator technician provided a full service, which included a complete 75-point inspection of the generator and transfer switch; and replacement of the oil, oil filter, air filter, and spark plugs."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

National Standby Repair, Inc. is currently rated 4.4 overall out of 5.

Yes, National Standby Repair, Inc. offers free project estimates.

No, National Standby Repair, Inc. does not offer eco-friendly accreditations.

No, National Standby Repair, Inc. does not offer a senior discount.

Yes, National Standby Repair, Inc. offers emergency services.

No, National Standby Repair, Inc. does not offer warranties.