Citywide Home Improvements.LLC

My experience with the business was disappointing. The work was done less than a year ago and although upon completion things seemed Ok, I am seeing that the quality of the work done was less that professional. Bathroom: my tub sustained chips, one cement board went up warped and left the shower surround out of square, the accent tile was laid improperly with same color tiles in a row one after another at the edge so the stagger is not staggered, my mirror is not centered on the vanity, my cabinet is not centered on the wall above the toilet, the glue has shown through the grout, the caulk continues to crack and started to mold, the paint needed another coat since I can see the white primer beneath, didn't finish the baseboard under the vanity, grout was not sealed and I had to clean up film from the tiles. Inaccurate amount of bullnose was ordered but I had enough tiles left to not need it. Plumber fell through and I had to find one myself. I should have backed out when he discouraged me from getting the staggered glass and stone pencil accent tile. He was flexible and accommodating but the work was just not as professional as I thought it should be. Kitchen: was a demo to prep for IKEA install and he also did floor tiles. Patching the walls was ok but once primer went on, there were so many air bubbles from the walls being improperly cleaned that I had to fix it and reprime, definitely not ready to paint when he left. It still has bubble holes. Replaced the duct vent cover with a vent cover that I can not close like the old one. Instead of using similar baseboards he told me it was no longer made and used pine planks which look ok but...Home Depot did have the same baseboard so now I need to deal with that later. The floor, nightmare! His worker did not pour the leveling agent but instead used a hand held spreader. My kitchen is 8x8 and between the edge and center it is off by at least half an inch. My appliance all sit lopsided. The grout wasn't properly sealed. Grout lines are larger than I wanted. The glue effects how the grout seals because it wasn't removed in the grout lines well enough. The tiles have air pockets everywhere. Yes, my cat stepped on it in a few places but not enough to cause air pockets all over the floor. He blamed it on bad tiles...if the tiles were bad, he should have identified that prior to install. He overall explained away issues by blaming on the building or the unit being out of square or settled but a professional compensates accordingly and uses techniques so it at least looks square to the eye. Every time I look at my fridge I am annoyed because it is almost an inch off top to bottom in its lean. The icing on the cake was when his worker put the table saw on my range top and put a dent in it. Mario denied it saying it never was on the range but he was not there during the day to see it. My spouse and I both saw it on the range top and when Mario blamed it on a heavy pot of water being placed on the range top I just let it go. He did a linen closet for me as well and eventually I will redo it. He said he'd install peg board but installed wood paneling instead, without removing the baseboard first so it has an unfinished look. The holes in the drywall were supposed to be repaired and they were not, he just covered it with the wood panels. He cut out my heat relay and the heat was out during a weekend in winter. Luckily it was a mild winter but a good business man would have taken the time to correct the issue when informed, so his customer would not go without heat for three days. Don't go by the photos you see. My background includes the ability to do some of the work he performed, so I know what the end product should have looked like. I just don't have the tools or time to do it myself. Relying on a professional to get the job done... made me want to get my own license and be a better leader to ensure customers get an end product that is truly professional and not just good enough for now.

We've been looking at doing this job for quite sometime, and I was finally in a position to get them to start. Not only did Citywide come in and do the job - but they did it quickly and correctly. Came out on a Saturday, through a snowstorm! You can't beat that type of service.
This is the second bathroom that they have done for me. And I can call them while I am out of state if there is an emergency (last time, gutters from the hurricane) and they will do the job, often within a day.
Over the years, I have seen and done a lot of renovation projects; I'll be sure to continue to call the folks at Citywide.

Over the course of a year we began and completed major renovations on our home. Citywide was with us every step of the way. Citywide provided us with a detailed schedule of work to be done, and the associated costs. They respected our budgetary constraints and our own schedule. Workers showed up promptly at 8:00 am each work day, as promised. All workers were polite and respectful. At the end of every day workers cleaned up as much as possible. The assistance provided with choosing kitchen cabinets and countertops was invaluable. The only additional charges to our contracted price were either because of an addition or change we made, or because of damage to the house that was discovered during demolition. All of our options were always explained to us, and we were never pressured to add on items that cost more money.

Additionally, all subcontractors were properly scheduled and supervised. A Citywide representative was always on-site when a subcontractor was working. Citywide is always available even now for follow-up questions and recommendations. If you call and noone answers, leave a message. They will return your call as soon as possible. They even came back to assist us when we switched from FIOS to Cablevision. The cablevision installer could not connect our phone. Lucky for us, Mr. Clemente had taken photos of the wiring on his cell phone and was able to work with cablevision.